Common Macintosh Problems
Problems in the Chooser
Problem | Possible Cause and Solution |
|
|
The printer driver icon | Software is not installed correctly. |
does not appear in | • The LaserWriter driver should be present as a part of the |
Chooser. | Macintosh OS. Make sure that the LaserWriter driver is in the |
| Extensions folder within the Systems folder. If not, install |
| the LaserWriter driver component from the Macintosh OS CD. |
| • Make sure that you are using a |
| • Make sure that the printer is on the correct network. Select |
| Network or AppleTalk Control Panel from Control |
| Panels in the Apple menu and then choose the correct |
| network. |
|
|
The printer name does | • Make sure that the cables are connected correctly and the |
not appear in the | printer is turned on. |
Select a PostScript | • Make sure that the correct printer driver has been selected in |
Printer box in the | Chooser. |
Chooser. | • If the printer resides on a network with multiple zones, make |
| |
| sure that the correct zone is selected in the AppleTalk Zones |
| box in Chooser. |
| • Make sure that AppleTalk is on; the button next to Active is |
| selected in Chooser. You may need to restart the computer to |
| activate the change. |
|
|
Printing Errors
Problem | Possible Cause and Solution |
|
|
You cannot use the | Background Printing has not been selected. |
computer while the | • For LaserWriter 8.3, turn Background Printing on in the |
printer is printing. | Chooser. Status messages will now be redirected to the Print |
| Monitor allowing you to continue working while the computer |
| is processing data to be sent to the printer. |
| • For LaserWriter 8.4 or higher, turn Background Printing on |
| at the Print window. |
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