Troubleshooting Error Messages | Samsung ML-2251NP manual

Troubleshooting Error Messages

When the printer experiences an error, the control panel will indicate an error message with the indicator lights. Find the light pattern below that matches the printer light pattern and follow the solutions to clear the error.

LED status legend

symbol for “light off”

symbol for “light on”

symbol for “light blinking”

	LED pattern	Possible Problems and Solutions

		Your system has some problems. If this
		problem occurs, contact your service
		representative.

		• A paper jam has occured. To solve the
		problem, see “Clearing Paper Jams” on
		page 6.7.
		• Paper Tray is empty. Load the paper in the
	On Line/Error	Tray.
	On Line/Error	• The front cover is open. Close the front
	LED lights red	• The front cover is open. Close the front
		cover.

•The toner cartridge is not installed. Install the toner cartridge. See “Installing the Toner Cartridge” on page 2.4.

•You pressed the Cancel button while the

printer was receiving data.

• In Manual Feed mode, there is no paper in the Multi-purpose Tray. Load paper into the Multi-purpose Tray.

•If the printer is receiving data, the On Line/Error LED slowly blinks green.

•If the printer is printing the received data, the On Line/Error LED blinks green fast.

6.20 SOLVING PROBLEMS

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Samsung ML-2251NP manual Troubleshooting Error Messages, LED status legend, LED pattern Possible Problems and Solutions

Contents

Page Page Contents Printing Multiple Pages on One Sheet of Paper Printing on Card Stock or Redistributing Toner Replacing the Toner Cartridge Cleaning the Outside Cleaning the InsideProblems in the Chooser Printing Errors Windows 9x/Me Windows NT 4.0/2000/XP Installing PS Drivers Accessing Printer PropertiesFor Network-connected Macintosh For USB-connected Macintosh Printer and Paper Storage Environment Supported Sizes of Paper Guidelines for Using Paper Vii Important Precautions and Safety Information 17SAVE These Instructions Laser Safety Statement Environmental and Safety Consideration FCC regulations Power SaverRecycling Radio Frequency Emissions FCC Statement for Wireless LAN use Canadian Radio Interference RegulationsFederal Communications Commission FCC Xii For devices above 10 mW transmitting power such as wireless Wireless GuidanceAccept EU No limitations at this time Xiv Page Memo Introduction Create professional documents Special FeaturesPrint with excellent quality and high speed Handle paper flexibly You can print in Windows 95/98/Me/NT 4.0/2000/XP Save time and moneyPrint in various environments Expand printer capacity Front View Printer Components Rear View On Line/Error and Toner Save LEDs Understanding the Control PanelDescription Function Description Cancel button Memo Setting UP Your Printer Components may differ from one country to another Unpacking Your desk or table Selecting a Location Installing the Toner Cartridge Setting UP Your Printer Setting UP Your Printer Load paper with the print side facing down Loading Paper Slide the tray back into the printer Full length Changing the Paper Size in the Paper Tray Setting UP Your Printer Connect your printer to the computer with either a parallel Connecting a Printer CableUsing a Parallel Cable For Local Printing Using a USB Cable For Network Printing Requirements Supported Operating Systems Turning the Printer On Printing a Demo If you are printing in Linux Installing Printer SoftwareIf you are printing from Windows If you are printing from Macintosh Printer Driver Features System Requirements Installing Printer Software in WindowsInstalling Printer Software You are using at least Internet Explorer Setting UP Your Printer Select Samsung ML-2250 Series, and Language Selection Changing the Display Language Select the componets you want to install and click Next Reinstalling Printer Software Removing Printer Software Select Samsung ML-2250 Series and View User’s Guide Viewing the User’s GuideWindows Macintosh Linux Root@local cdrom# manual/acrobat4/INSTALL Memo Using Print Materials Choosing Paper and Other Materials Input Source/Capacity*a Size Sizes and Capacities Guidelines for Paper and Special Materials Printing to the Top Output Tray Face down Selecting the Output Location To open the rear output tray Printing to the Rear Output Tray Face up Paper full Using the Multi-Purpose Tray Using Tray1 or the Optional Tray2 To load paper in the Multi-Purpose Tray Using Print Materials Using Print Materials Using the Manual Feed Mode Repeat this step for every page to be printed Guidelines Printing on Envelopes Adjust the guide to the edge of the envelope stack Using Print Materials Load labels with the print side up Printing on Labels Using Print Materials Printing on Transparencies Using Print Materials Printing on Card Stock or Custom-sized Materials Using Print Materials Printing on Preprinted Paper Using Print Materials Printing Tasks Printing a Document LandscapePortrait Select the Samsung ML-2250 Series printer To stop a print job from the control panel Cancelling a Print JobThere are two ways to cancel a print job From the Windows Start menu, select Settings Using Help Using a Favorite Setting Size Setting Paper PropertiesProperty Description Copies Different SourceType Color paper Using the Toner Save Mode There are two ways to enable the Toner Save modeFrom the Control Panel From the software application Printing Multiple Pages on One Sheet of Paper N-Up Printing You can scale your print job on a Printing a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Printing Posters Using an Existing Watermark Using Watermarks Click OK and start printing Creating a Watermark Select the desired watermark options Click Update to save the changes Click OkEditing a Watermark Deleting a Watermark Using Overlays What is an Overlay?Creating a New Page Overlay Edit Overlays window, click Create Overlay Using a Page Overlay Deleting a Page Overlay Click Delete OverlayClick OK until you exit the Print window Setting Graphic Properties ResolutionToner Save Image Resolution option Mode Advanced Options buttonAdvanced Options Darkness Advanced Download as Bit Image When thisWhen the Print All Text Black option is TrueType Options Reprint When Using Output OptionsOption Description Print Order Installing Status Monitor Using the Status Monitor Opening the Troubleshooting Guide Changing the Status Monitor Program SettingWhen the installation is completed, click Finish Locally-Shared Printer Setting Up a Locally Shared PrinterSetting Up the Host Computer Windows 9x/Me Windows NT 4.0/2000/XP Setting Up the Client Computer Select Local port and click New Port Maintaining Your Printer Saving toner Maintaining the Toner CartridgeToner cartridge storage Toner cartridge life expectancy Redistributing Toner Maintaining Your Printer Cleaning inside the printer Cleaning the PrinterCleaning the Outside Cleaning the Inside Maintaining Your Printer Printing a cleaning sheet Printing Configuration Pages Items Yield Average Consumables and Replacement Parts Memo Solving Problems Check Solution Troubleshooting Checklist Solving General Printing Problems Problem Possible Cause SolutionSelect Samsung ML-2250 Series or Access memory RAM Indicating a system errorComplex Adjusting the print quality settings Select the desired spool setting Disconnect the printer cable Prints, but Or defective Contact a service representativePaper Remove excess paper from the tray Keeps jamming Paper tray Adobe Wrong Setting Print the document with selectingSoftware application is Download as Bit Image Clearing Paper Jams Paper Feed AreaSlide out Tray1 to expose the jammed paper Solving Problems Optional Tray2 Multi-Purpose Tray Around the Toner Cartridge Paper Exit Area Solving Problems Tips for Avoiding Paper Jams Problem Solution Solving Print Quality Problems Defects Vertical repetitive Problem Background Scatter Misformed characters SkewCurl or wave Wrinkles or Curl Troubleshooting Error Messages LED pattern Possible Problems and SolutionsLED status legend Problem Possible Cause and Solution Common Windows Problems Network or AppleTalk Control Panel from Control Common Macintosh ProblemsProblems in the Chooser Printing Errors Option to Installed Troubleshooting PS Errors Common Linux Problems Options chosen in Llpr Am using BSD lprI am using Cups Distributions and some Have Cups and some Configured a printer toError messages printing Software vendor to inform them of the issue Using Your Printer with Macintosh Installing Software for Macintosh Your Printer Available Driver ConnectionOperating system Mac OS 8.6~9.2/10.1~10.3 Setting Up the Printer For Network-connected MacintoshMac OS 8.6 ~ For USB-connected Macintosh Mac OS 10.1 ~Double-clickDesktop Printer Utility Using Your Printer with a Macintosh A.5 Mac OS Printing Multiple Pages on One Sheet of Paper Using Advanced Printing Features Printing Your Document to a Selected Paper Size Installing PS Drivers Using PS Printer Driver Features Using Windows Postscript Driver Installing PS Drivers Installing PS DriversConnecting with a network interface, see Select PrinterPostScript and then click Next Click Properties to open the properties window Using PS Printer Driver FeaturesAccessing Printer Properties Select Samsung ML-2250 Series PS Using Your Printer Linux Installing the Printer Driver Installing the Printer DriverSystem Requirements Using Your Printer in Linux C.3 Using Your Printer in Linux Using Your Printer in Linux C.5 Changing the Printer Connection Method Select Complete uninstall and then click Uninstall Uninstalling the Printer Driver Using the Configuration Tool Using Your Printer in Linux C.9 Changing Llpr Properties Using Your Printer in Linux C.11 Memo Printing from DOS Applications Installing the Remote Control Panel About the Remote Control Panel Select Remote Control Panel and then click Next Selecting Print Settings Starting the Remote Control PanelSelect Samsung ML-2250 Series and then Remote Control Panel Printing Tab Using the Remote Control Panel Tabs Config Tab Job Tab Test Tab PCL Tab Flash Font and Macro Tab PS 3 Tab Character Table selects the character sets EPSON/IBM Tab Installing Printer Options Order number Precautions When Installing Printer Options Installing Memory Dimm Dimm PS Dimm Removing the Memory Dimm ML-00LB Installing a Wireless Network Card Installing Printer Options E.7 Fasten the two supplied screws Installing Printer Options E.9 Installing an Optional Paper Tray Installing Printer Options E.11 Memo Printer Specifications Paper Specifications Specifications Humidity 20 ~ 80 % RH Printer SpecificationsSpecifications and Description Temperature10 ~ 32 C / 50 ~ 90 F Overview Paper Specifications Supported Sizes of Paper Tray1 Dimensionsa Weight Capacityb Symptom Problem with Solution Paper Guidelines for Using Paper Output Tray Capacity Paper SpecificationsCategory Specifications Paper Output Capacity Printer and Paper Storage Environment Minimum Maximum Envelopes Envelope Storage Envelopes with Double Side SeamsEnvelopes with Adhesive Strips or Flaps Envelope Margins Labels TransparenciesSee Printing on Transparencies on Index Page Page Visit us at