
  | 
  | Problem | Solution  | ||
  | 
  | 
  | 
  | 
  | 
  | 
Vertical lines  | If black vertical streaks appear on the page:  | ||||
  | 
  | 
  | 
  | 
  | • The drum inside the toner cartridge has probably been  | 
  | 
  | AaBbCc  | 
  | 
  | |
  | 
  | 
  | 
  | scratched. Install a new toner cartridge.  | |
  | 
  | AaBbCc  | 
  | 
  | If White vertical streaks appear on the page:  | 
  | 
  | AaBbCc  | 
  | 
  | |
  | 
  | 
  | 
  | • The surface of the LSU part inside the machine may be dirty.  | |
  | 
  | AaBbCc  | 
  | 
  | |
  | 
  | 
  | 
  | Clean the LSU (see page 5.5).  | |
  | 
  | AaBbCc  | 
  | 
  | |
  | 
  | 
  | 
  | 
  | |
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
Gray background  | If the amount of background shading becomes unacceptable,  | ||||
  | 
  | 
  | 
  | 
  | the procedures below may fix the problem.  | 
  | AaBbCc  | 
  | • Change to a lighter weight pages. See “Paper Specifications”  | ||
  | AaBbCc  | 
  | on page F.3.  | ||
  | 
  | • Check the printer’s environment; very dry (low humidity) or  | |||
  | AaBbCc  | 
  | |||
  | 
  | high humidity (higher than 80% RH) conditions can increase  | |||
  | AaBbCc  | 
  | |||
  | 
  | the amount of background shading.  | |||
  | AaBbCc  | 
  | • Remove the old toner cartridge and install a new one. See  | ||
  | 
  | 
  | 
  | 
  | “Installing the Toner Cartridge” on page 2.4. | 
  | 
  | 
  | 
  | 
  | |
  | 
  | 
  | 
  | 
  | 
  | 
Toner smear | • Clean the inside of the printer. See “Cleaning the Inside” on  | ||||
  | 
  | 
  | 
  | 
  | page 5.5.  | 
  | 
  | 
  | 
  | 
  | • Check the paper type and quality. See “Paper Specifications”  | 
  | 
  | 
  | 
  | 
  | on page F.3.  | 
  | 
  | 
  | 
  | 
  | • Remove the toner cartridge and install a new one. See  | 
  | 
  | 
  | 
  | 
  | “Installing the Toner Cartridge” on page 2.4.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
Vertical repetitive | If marks repeatedly appear on the printed side of the page at  | ||||||
  | 
  | defects | even intervals:  | ||||
  | 
  | 
  | 
  | 
  | 
  | 
  | • The toner cartridge may be damaged. If a repetitive mark  | 
  | 
  | AaBbCc  | 
  | 
  | 
  | 
  | occurs on the page, print a cleaning sheet several times to  | 
  | 
  | AaBbCc  | 
  | 
  | 
  | 
  | clean the cartridge; see page 5.7. After the printout, if you  | 
  | 
  | AaBbCc  | 
  | 
  | 
  | still have the same problems, install a new toner cartridge.  | |
  | 
  | 
  | 
  | 
  | See “Installing the Toner Cartridge” on page 2.4.  | ||
  | 
  | AaBbCc  | 
  | 
  | 
  | 
  | • Parts of the printer may have toner on them. If the defects  | 
  | 
  | AaBbCc  | 
  | 
  | 
  | occur on the back of the page, the problem will likely correct  | |
  | 
  | 
  | 
  | 
  | 
  | 
  | itself after a few more pages.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | |
  | 
  | 
  | 
  | 
  | 
  | 
  | |
  | 
  | 
  | 
  | 
  | 
  | 
  | • The fusing assembly may be damaged. Contact a service  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | representative.  |