Problem | Possible Cause | Solution |
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The paper | There is too much paper | Remove excess paper from the tray. |
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keeps jamming. | in the paper tray. | If printing on special materials, use the |
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| An incorrect type of | Use only paper that meets the |
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| paper is being used. | specifications required by the printer. See |
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| page F.3. |
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| An incorrect output | Special print materials, such as thick |
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| method is being used. | paper, should not be printed using the top |
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| output tray |
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| output tray |
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| There may be debris | Open the front cover and remove the |
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| inside the machine. | debris. |
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The printer | The printer cable is loose | Disconnect the printer cable and |
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prints, but the | or defective. | reconnect. Try a print job that you have |
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text is wrong, |
| already printed successfully. |
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garbled, or |
| If possible test the cable by attaching it to |
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incomplete. |
| another computer that is working properly |
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| and attempt to print a job. You can also try |
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| using a different printer cable and attempt |
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| to print a job. |
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| The wrong printer driver | Check the application’s printer selection |
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| was selected. | menu to ensure that your printer is |
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| selected. |
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| 6 |
| The software application | Try printing a job from another application. | |
| is malfunctioning. |
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| The operating system is | If printing from Windows (any version), |
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| malfunctioning. | exit to a DOS prompt and verify |
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| functionality with the following command: |
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| At a C:\ prompt, type Dir LPT1, and press |
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| Enter. (This assumes you are connected |
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| to LPT1.) Exit Windows and reboot the |
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| computer. Turn the printer off and then |
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| back on again. |
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Pages print, but | The toner cartridge is | Redistribute the toner, if necessary. See |
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are blank. | defective or out of toner. | page 5.3. |
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| If necessary, replace the toner cartridge. |
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| The file may have blank | Check the file to ensure that it does not |
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| pages. | contain blank pages. |
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| Some parts, such as the | Contact a service representative. |
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| controller or the board, |
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| may be defective. |
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SOLVING PROBLEMS 6.5
