Siemens Hicom 300 H, Hicom 300 E manual Who to contact if a problem occurs

Page 98

Advice for users

Step by step

Not authorized

or Not allowed

Not available

Protected

Possible cause:

a)Attempt to use a barred function.

b)PIN entered incorrectly.

Possible response:

a)Contact System Support for authorization to activate this function.

b)Enter the PIN correctly.

Possible cause:

Number not entered completely, star or pound key not pressed.

Possible response:

Enter the number or code correctly (or as instructed).

Possible cause:

Data transmission in progress.

Possible response:

Wait and then try again later.

Who to contact if a problem occurs

Contact System Support for problems lasting longer than, for example, 5 minutes.

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Contents HiPath 4000 Hicom 300 E/300 H CE label About these Operating InstructionsImportant Notes Environmental labelBasic Usage Instructions OptiPoint 500 economy basic/standardPermanently assigned function keys How to use this user guide DisplayUsing a function key How to activate functionsVia the Service Menu DirectlyAdditional multiline and team functions Which functions can be used?Basic and enhanced functions Additional executive/secretary functionsHow to make best use of your tele- phone Making calls How to activate functionsBasic Usage Instructions Telephone settings Calling several persons simultaneouslyUsing a different telephone Storing numbers, system functionsMaking multiline and team calls Relocating with the telephoneAdvice for users IndexQuick-reference operating instructions appendix Ending a call Answering a call with the handsetAnswering a call via the speaker key speakerphone Ending the callOpen listening Switching to speakerphoneSwitching to the handset To activateAnswering the waiting call Using the call waiting functionActivating/deactivating call waiting Ending the waiting call, resuming the first callAnswering a callback request Using the mailboxRetrieval from mailbox Meaning of the displayTerminating mailbox retrieval Timed remindersDeleting mailbox entries Incoming call on loudspeaker voice calling Activating/deactivating stop voice calling Answering a call on the headsetMalicious call holding Dialing with the handset on-hook Making callsDialing with the handset off-hook Called party is busy or does not answerSuppressing your number on called party’s display Direct call to a colleague via loudspeaker voice callingEntering commands with tone dialing Dtmf suffix dialing Alternating between two calls toggling To switch to the waiting partyMaking a second call consultation Release the second call return to the first callSetting up a conference call System-supported conferenceSetting up a conference from a waiting call Setting up a conferenceSetting up a conference from a consultation call Starting a conference from a single callIf the new user does not answer Expanding the conferenceCalling and adding another user Expanding the conference from a consultation callTransferring the conference Accepting a waiting call and adding it to the confer- enceViewing member information Disconnecting the last member addedDuring the conference Putting the conference on holdExtending the call with prior announcement Using the switchover buttonTransferring a call Extending the call without prior announcementGroup call TogglingConsultation Viewing the call log Using saved numbers to make callsUsing a call list missed calls Deleting an entry from the call log Saved number redialDialing a number from the call log Last number redial Dialing with repertory keysDialing with individual speed dialing numbers Dialing with system speed dialing numbersSetting up a project call Making project callsCall duration display Storing a callback request Using the callback functionIf you do not get through Rejecting a callback requestEnding Canceling an entry that is displayedCamping on a colleague’s call Overriding a colleague’s call intrude Adjusting the ringing tone pitch Telephone settingsAdjusting the ringing tone volume Setting the volume of the alerting tone Backlit Display Adjusting the display contrast onlyAdjusting the angle of the display HiPathLocking your telephone Preventing unauthorized dialingSelecting a language Selecting the language for user prompts displaysEnabling the telephone again Storing a repertory dialing number on a key If you made a mistake during inputStoring any number Storing a number for redialingStoring a caller’s number or a number that has been dialed Saving individual speed dialing numbers Saving a function on a keyCancelling a saved reminder Saving timed remindersChecking the telephone Checking its functionalityChecking the assignment of functions to keys Fixed forwarding Using call forwardingForwarding calls Programming/changing a forwarding destination Activating/deactivating fixed forwardingDeleting the destination for fixed forwarding Deactivating fixed forwarding in the idle menuActivating and deactivating with call forwarding key Variable forwarding Selection of a variable forwarding typeActivating variable forwarding Programming/changing the forwarding destinationDeleting a forwarding destination Deactivating variable forwarding Checking forwardingDeactivating variable forwarding in the idle menu Activating and deactivating forwarding using switchAutomatic call forwarding Forwarding calls for a different terminal Press the key. The lamp lights up Confirm Select and confirm Or To check Checking/deactivating call forwarding for another telephoneChecking/deactivating call forwarding for fax, PC or busy Changing call forwarding for another terminal Using a different telephone in the same way as your own Identifying yourself with PIN and dialingCall forwarding follow me after successful identification Entering the PIN for your own HiPath 4000 or HicomDialing after successful identification If you logged on with a PIN Deactivating identification at the other telephoneIdentification with the chip card If you logged on with a chip cardRelocating with the telephone Disconnecting the telephone from its present station lineReconnecting the telephone at the new station line Primary line Using line keysMaking multiline and team calls Activating the preview function PreviewDifferent states of line key lamps Deactivating the preview functionTaking calls with priority Taking calls on line keysTaking calls in the order offered Activating/deactivating ringer With the Ringer Cutoff key configuredVia the Service Menu Dialing with selectable line seizure Dialing with line keysDialing with automatic line seizure Alternating between different lines With the Show Used Line key configuredIdentifying the line used Ending a call on a line key With the privacy key configuredPrivacy Allowing overridePreventing override Terminating a connection on a line keyResuming the call Holding a call on a line key and picking it up againPlacing on hold With the call forwarding key Picking up a held callForwarding calls for lines Activating fixed call forwarding for a line without storing Cancelling the fixed call forwarding destination Deactivating call forwarding for a lineCourse of a call Picking up a specific team callTelephone in the idle state Ending the waiting call back to the firstTaking a call in a hunt group Having the number of the called station displayedParking the call Automatic parking and resumption of a callManual parking and resumption of a call ParkingLamp statuses of direct station selection DSS keys Picking up a call on holdCalling a team member directly Lamp is lit the user is making a call Taking a call for a direct station selection DSS userLamp is not lit the user is not making a call Making a call to the executive/secretary Making calls in an executive/sec- retary teamCalling executive or secretary’s office Lamp is not lit the secretary is not making a callTaking a call for the executive during a call in progress Taking a call for the executive in the secretary’s officeExtending a call to the executive Lamp is lit the secretary is making a callForwarding calls directly to the executive Taking a call on the executive’s telephoneResuming a call at the second telephone Taking calls for other executive/ secretary teamsParking a call at the first telephone Activating/deactivating call waiting for executive Calling a messengerTo deactivate deputy Using the call signal functionTo activate deputy Labeling, documentation and accessories Labeling Key FieldsAttaching a Station Number Label DocumentationAccessories OptiPoint key moduleUse of computer-aided telephone applications Care of the telephone Advice for usersTroubleshooting Possible response Dealing with error messages on the displayPossible cause Who to contact if a problem occurs Index Individual speed dialing numbers100 43$643360+7330%630-094 HiPath 4000 Hicom 300 E/300 H Page Important functions at a glance Saved number redialSetting up a conference call Maximum Service Menu functions available