BT SYNERGY 4500 manual Possible problems with text messaging

Page 89

Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help 89

Buzzing noise on my phone or on other electrical equipment nearby

•Sometimes your BT Synergy 4500 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Synergy 4500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Synergy Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com.

Possible problems with text messaging

Text messages cannot be sent and screen displays Message Sending Failed

•The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

•There might be a fault on the line. Check your telephone line is working properly.

•You might have deleted the server number in error. See page 71-72 for instructions on how to enter the number.

Cannot send text

•Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

Image 89

Contents User Guide Welcome… Got everything? BT Synergy Base mains Handset This guide Silence the alarm Default settingsCaller Display To change the answer delay Call list To set audible messageGuarantee Cleaning Adding or changing Service EnvironmentalCall Waiting Select a baseGetting started Setting upTalk/Standby time After 24 hours, plug one end of the telephone line cordGetting started Your BT Synergy 4500 is ready for use Set the timeHandset buttons Getting to know your phoneBT Synergy Play Base buttons and LEDsPress Menu Navigating the menusPhonebook menu Menu mapCall timer Using the phoneLight on the handset flashes. Symbol When you receive a call, the phone rings and the CallsReceive a call Flashes in the display to let you know if it is an externalHandsfree SecrecyRedial the last number called Switch to handsfree during a callRedial If you decide not to delete, select Save option Paging Press then press . The display shows the symbolKeypad lock Press On the base. The paged handsets rings Name and number phonebookPress To stop the paging ring Press any button on the handsetSelect OK option to confirm When you hear the melody you want, press Save toRinger melody options are displayed. Use Menu or Confirm. Display shows Entry SavedMelody you want, press Save to confirm. Display shows DisplayedCopy an entry to another handset Using the phone Phonebook? select OK to confirm With the ‘SIM copy’ feature you can copy entries fromDisplay then shows Copying From Handset X. Each Entry will then be copied in turnSIM card PIN code will be displayed if your SIM card is Use Menu Or Menu to select Access code and press OK Access codeSelect Option On and Off are displayed as options. Either, select On toHandset ringer volume Handset settingsHandset settings Handset settings Handset settings Handset settings Base settings Base settings Base settings OFF Date and time settings Answering machine If you hear, Answer on, your answer and record outgoing Setting up the answering machineLevel is Press To increase the volume or To decrease Volume Answer delayBase loudspeaker volume Audible message alert Setting will be announced to confirm e.g. Calls will beWith the answering machine on and in standby mode To set audible message alert via the base To check the audible message alert settingOutgoing messages Record your own outgoing message Incoming messages when using Answer and RecordMinutes long and will replace the pre-recorded MessageTo select Answer and Record, press and release or to Select the outgoing message answer modeVia the handset Using the answering machine via the base During playback Select the New option. Your new messages will be played Using the answering machine via the handsetMessage playback OK option Record a memoAutomatically Call screeningTo screen a call via the base Remote access Time saver Answering machine Caller Display BT Calling FeaturesCalls list View and dial from the Calls listRinger melody options are displayed, use Menu or Use Menu or Menu to scroll through the listSelect the Del option. Delete Entry? is displayed Callers Call WaitingVoice Mail/Message Waiting Two text phones connected to the same phone line Text messagingSelect OK Send a text messageTo display Save and select OK Sent messages are stored in the Outbox Delete to delete a messageYour BT Synergy 4500 can store up to 50* messages Entering textThree times, 5 three times Twice, 3 twiceCharacter or digit to the left of the cursor Are entered to the left of the cursorOK option. Enter your sub-address PIN code and press OK Receiving and reading text messagesPress Menu or until Inbox is displayed. Select OK option For each message, you will see Then select the OK optionText messaging Read, edit, send or delete texts stored in the Outbox If you have set up personal user areas, press Menu or MenuSend to is displayed, select OK Service Centre numbersConfirm Press and hold to exit and return to standby Text messaging User Areas Message alert beepsText messaging Displayed and select OK How callers send a text to a user areaEdit a user area Press Menu or Menu Select OK Delete a user area Press Menu or Menu Select OK Enter a new code for the box and select OK Sent Message OFF and select OK Send option settingsUsing additional handsets BT Synergy default base PIN is 0000, see User can press to answer the call Press to end the call Press Int, Internal Call to Handset is displayedHold and will hear a tone. Transfer To Handset is displayed Transferring callsPress and hold R . Your external caller will be put on Using additional handsets Help Help Help Possible problems with text messaging Help Help Synergy 4500 Issue 3 Edition 1 21.08.06 Replacing the handset batteries General informationProduct disposal instructions Guarantee TTE Connecting to a switchboard Synergy 4500 Issue 5 Edition 1 18.01.07 Synergy 4500 Issue 5 Edition 1 18.01.07 Ofﬁces worldwide