Cisco Systems 7945G, 7965G manual Switching Between Multiple Calls, Viewing Multiple Calls

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Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, scroll to it.

	If you want to...	Then...

	Switch between	1.	Make sure the call that you want to switch to is highlighted.
	connected calls on one	2.	Press Resume.
	line	2.	Press Resume.
	line		Any active call is placed on hold and the selected call is resumed.


	Switch between	Press		for the line that you are switching to.
	connected calls on	If a single call is holding on the line, the call automatically resumes. If
	different lines
	different lines	multiple calls are holding, highlight the appropriate call and press Resume.


	Switch from a	Press Answer, or if the call is ringing on a different line, press			(flashing).
	connected call to	Any active call is placed on hold and the selected call is resumed.
	answer a ringing call

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

	If you want to...	Then...

	Switch an in-progress	1.	Press the Mobility softkey and select Send call to mobile.
	call on your desktop	2.	Answer the in-progress call on your mobile phone.
	phone to a mobile	2.	Answer the in-progress call on your mobile phone.
	phone to a mobile		The desktop phone line button turns red	and handset icons and the
	phone		The desktop phone line button turns red	and handset icons and the
	phone		calling party number appear on the phone display. You cannot use

			same phone line for any other calls, but if your desk phone supports
			multiple lines, you can use another line to make or receive calls.

	Switch an in-progress	1.	Hang up the call on your mobile phone to disconnect the mobile
	call from a mobile		phone, but not the call.
	phone to your desktop	2.	Press Resume on your desk phone within 4 seconds and start talking
	phone	2.
	phone		on the desk phone.
			on the desk phone.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Using Barge to Add Yourself to a Shared-Line Call Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationPower Outage Cisco Product Security Overview Accessibility FeaturesUsing External Devices Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredHeadset Support Adjusting the Footstand OptionalUsing a Headset Registering with TapsPage Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G Description Using a Handset, Headset Accessing the Help SystemChanging Phone Settings Using the User OptionsIcon Line or call state Description Understanding Lines and CallsUnderstanding Line and Call Icons With the caller. Placing or Receiving Intercom Calls, See Using BLF to Determine a Line State,Calls, Receiving Intercom Calls,Menus, Understanding Phone Screen Features13, and Viewing Multiple Calls, Screen item Do this Cleaning and Maintaining the Phone ScreenWaking the Phone Screen from Sleep Mode Choosing Phone Screen ItemsPress a feature button to open or close a feature menu Understanding Feature Buttons and MenusAccessing the Help System on Your Phone Feature Softkey Line Button Label and Icon Understanding Feature AvailabilityUnderstanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationCorporate Placing a Call-Additional OptionsTips Choose Personal Address Book PersonalDirectory to log Answer or Answering a CallIf you want to If you want to Then For more information, seeTip AnswerOr EndCall Using Hold and ResumeEnding a Call To end a call, hang up. Here are some more detailsToggle Microphone on Press Toggle Microphone off Using MuteViewing Multiple Calls Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Transferring Calls Sending a Call to a Voice Message System Your User Options Web Pages, Access your call forwarding settings. See Controlling LineSettings on the Web, Forwarding Calls to Another NumberUsing Do Not Disturb User Options Web Pages, Using Conference FeaturesMaking Conference Calls Or DNDRemove participants See Viewing or Removing Conference Participants,Using Join More information Using Meet-MePress ConfList or Conference List See Using Conference,Viewing or Removing Conference Participants Starting or Joining a Meet-Me Conference CallPlacing or Receiving Intercom Calls If you want to Then Speed Dialing Advanced Call HandlingPicking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Remote-in-Use Icon Using a Shared LineLogging Out of Hunt Groups Understanding Shared LinesCBarge and Barge Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging PrivacyPress Private Participants if you Used cBargePrevent others from viewing or Ringing, your phone will speed dial the line number Using BLF to Determine a Line StateMaking and Receiving Secure Calls Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls Notify your systemIf you Then See Answering a Call, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone,See Placing a Call-Additional Options, Page Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing a Wireless Headset Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Change the ring tone per ChooseUser Preferences Contrast Customizing the Phone ScreenUser Preferences Brightness User Preferences Background ImagesPress Delete Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received CallsTips Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Dial from a corporate ChooseUsing Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast DialTips Customizing Rings and Message Indicators, Accessing Voice MessagesTo access voice messages, use the Messages button Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do thisChoose User Options Personal Address Book Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you logChoose User Options Device Click Service URL Click Add New Choose User Options Fast DialsEdit a Fast Dial phone Setting Up Speed Dials on the WebYour Phone, See Configuring Fast Dials on the Web,Choose User Options Device Click Speed DialsClick Phone Services Setting Up Phone Services on the WebMessages Services Directories Add a service to anServices Feature buttonsChoose User Options User Settings Controlling User Settings on the WebControlling Line Settings on the Web Click Line Settings Line Text Label area, enter a text label Audible Message Waiting Indicator area, choose from variousChange the audible Change or create a lineChoose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectAdd a new remote Choose User Options Mobility Settings Remote DestinationsUsing Cisco WebDialer Profile if available Network Configuration Host NamePhone number in a WebDialer-enabled online directory If you Then For more information Understanding Additional Configuration OptionsAdvanced Call Handling Using a Shared Line,See Using AutoAnswer with a State, See Using BLF to Determine a LineSee Using Cisco Extension See Cleaning and Maintaining the Phone Troubleshooting Your PhoneGeneral Troubleshooting Symptom ExplanationIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-15896-01 Cisco One-Year Limited Hardware Warranty Terms OL-15896-01 Index Cisco Unified Video Advantage Cisco WebDialer FAC 22 OL-15896-01 Safety, warnings 2 screen On-hook dialing 21 online help, usingOL-15896-01 Page OL-15896-01

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