Cisco Systems 7965G, 7945G manual Forwarding Calls to Another Number, Your User Options Web Pages

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Tip

If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator might allow you to choose from two types of call forwarding features:

•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

If you want to...	Then...

Set up Call Forward All on your	Press CFwdALL or Forward All and enter a target phone
primary line	number.

Cancel Call Forward All on your	Press CFwdALL or Forward All.
primary line

Verify that Call Forward All is	Look for:
enabled on your primary line	•	The call forward icon above your primary phone number.
	•	The call forward icon above your primary phone number.
	•	The call forward target number in the status line.

Set up or cancel call forwarding	1.	Log in to your User Options web pages. (See Accessing
remotely, or for a non-primary line		Your User Options Web Pages, page 64.)
	2.	Access your call forwarding settings. (See Controlling Line
		Settings on the Web, page 72.)
	Note When call forwarding is enabled for any line other than
		the primary line, your phone does not provide you with
		confirmation that calls are being forwarded. Instead, you
		must confirm your settings in the User Options web pages.

Tips

•Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

30	OL-15896-01

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Using Barge to Add Yourself to a Shared-Line Call Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationPower Outage Cisco Product Security Overview Accessibility FeaturesUsing External Devices Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalRegistering with Taps Adjusting the Footstand OptionalUsing a Headset Headset SupportPage An Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G Description Using the User Options Accessing the Help SystemChanging Phone Settings Using a Handset, HeadsetIcon Line or call state Description Understanding Lines and CallsUnderstanding Line and Call Icons Receiving Intercom Calls, See Using BLF to Determine a Line State,Calls, With the caller. Placing or Receiving Intercom Calls,Menus, Understanding Phone Screen Features13, and Viewing Multiple Calls, Choosing Phone Screen Items Cleaning and Maintaining the Phone ScreenWaking the Phone Screen from Sleep Mode Screen item Do thisPress a feature button to open or close a feature menu Understanding Feature Buttons and MenusAccessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and IconUnderstanding SIP vs. Sccp For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then SeeCorporate Placing a Call-Additional OptionsTips Choose Personal Address Book PersonalDirectory to log If you want to Then For more information, see Answering a CallIf you want to Answer orAnswer TipTo end a call, hang up. Here are some more details Using Hold and ResumeEnding a Call Or EndCallUsing Mute Toggle Microphone on Press Toggle Microphone offViewing Multiple Calls Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Access your call forwarding settings. See Controlling LineSettings on the Web, Your User Options Web Pages,Using Do Not Disturb Or DND Using Conference FeaturesMaking Conference Calls User Options Web Pages,See Viewing or Removing Conference Participants, Remove participantsUsing Join Using Meet-Me More informationStarting or Joining a Meet-Me Conference Call See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference ListPlacing or Receiving Intercom Calls If you want to Then Advanced Call Handling Speed DialingPicking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Understanding Shared Lines Using a Shared LineLogging Out of Hunt Groups Remote-in-Use IconPrivacy Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging CBarge and BargePress Private Participants if you Used cBargePrevent others from viewing or Using BLF to Determine a Line State Ringing, your phone will speed dial the line numberMaking and Receiving Secure Calls Notify your system Tracing Suspicious CallsPrioritizing Critical Calls Press Mcid or Malicious Call IDIf you Then See Switching an In-Progress Call to Another Phone, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Answering a Call,See Placing a Call-Additional Options, Page Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Using Wideband with your Headset Using a SpeakerphoneUsing a Wireless Headset Choose User Preferences Audio Preferences Wideband HeadsetUsing AutoAnswer with a Headset or Speakerphone Change the ring tone per Choose Changing Phone SettingsCustomizing Rings and Message Indicators User Preferences RingsUser Preferences Background Images Customizing the Phone ScreenUser Preferences Brightness User Preferences ContrastMissed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Press DeleteTips Dial from a corporate Choose Using Corporate Directory on Your PhoneDirectory Dialing Corporate Directory exact name can varyUsing Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast DialsTips Customizing Rings and Message Indicators, Accessing Voice MessagesTo access voice messages, use the Messages button If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options DeviceIf you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address BookChoose User Options Device Click Service URL Choose User Options Fast Dials Click Add NewSetting Up Speed Dials on the Web Edit a Fast Dial phoneClick Speed Dials See Configuring Fast Dials on the Web,Choose User Options Device Your Phone,Setting Up Phone Services on the Web Click Phone ServicesFeature buttons Add a service to anServices Messages Services DirectoriesChoose User Options User Settings Controlling User Settings on the WebControlling Line Settings on the Web Click Line Settings Change or create a line Audible Message Waiting Indicator area, choose from variousChange the audible Line Text Label area, enter a text labelSetting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Add a new remoteUsing Cisco WebDialer Profile if available Network Configuration Host NamePhone number in a WebDialer-enabled online directory Understanding Additional Configuration Options If you Then For more informationAdvanced Call Handling Using a Shared Line,See Using AutoAnswer with a State, See Using BLF to Determine a LineSee Using Cisco Extension Symptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting See Cleaning and Maintaining the PhoneIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-15896-01 Cisco One-Year Limited Hardware Warranty Terms OL-15896-01 Index Cisco Unified Video Advantage Cisco WebDialer FAC 22 OL-15896-01 On-hook dialing 21 online help, using Safety, warnings 2 screenOL-15896-01 Page OL-15896-01

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