Cisco Systems 7945G, 7965G manual Sending a Call to a Voice Message System

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	If you want to...	Then...

	Transfer two current calls	1.	Scroll to highlight any call on the line.
	to each other	2.	Press Select.
	(direct transfer) without	2.	Press Select.
	(direct transfer) without	3.	Repeat this process for the second call.
	staying on the line (SCCP	3.	Repeat this process for the second call.
	staying on the line (SCCP
	phones only)	4.	With one of the selected calls highlighted, press DirTrfr. (To
			display DirTrfr you might need to press more.)
			The two calls connect to each other and drop you from the call.
		Note If you want to stay on the line with the callers, use Join instead.

	Redirect a call to a voice	Press iDivert. For more information, see Sending a Call to a Voice
	message system	Message System, page 29.

Tips

•If your phone has on-hook transfer enabled, complete the call by hanging up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.

•If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system. Your system administrator must make this option available to you.

•If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.

If you want to...	Then...

Send an active, ringing, or on-hold call	Press iDivert. One of two things occurs:
to a voice message system	• The call is transferred to your voice message system.
	• The call is transferred to your voice message system.
	• Your phone screen displays a menu that allows you to
	choose between your voice message system or the voice
	message system of the original called party. Choose an
	option to redirect the call.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Using Barge to Add Yourself to a Shared-Line Call Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Power Outage Safety and Performance InformationFinding Additional Information Using External Devices Accessibility FeaturesCisco Product Security Overview Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredUsing a Headset Adjusting the Footstand OptionalRegistering with Taps Headset SupportPage Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G Description Changing Phone Settings Accessing the Help SystemUsing the User Options Using a Handset, HeadsetUnderstanding Line and Call Icons Understanding Lines and CallsIcon Line or call state Description Calls, See Using BLF to Determine a Line State,Receiving Intercom Calls, With the caller. Placing or Receiving Intercom Calls,13, and Viewing Multiple Calls, Understanding Phone Screen FeaturesMenus, Waking the Phone Screen from Sleep Mode Cleaning and Maintaining the Phone ScreenChoosing Phone Screen Items Screen item Do thisAccessing the Help System on Your Phone Understanding Feature Buttons and MenusPress a feature button to open or close a feature menu Feature Softkey Line Button Label and Icon Understanding Feature AvailabilityUnderstanding SIP vs. Sccp Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then SeeTips Placing a Call-Additional OptionsCorporate Directory to log PersonalChoose Personal Address Book If you want to Answering a CallIf you want to Then For more information, see Answer orTip AnswerEnding a Call Using Hold and ResumeTo end a call, hang up. Here are some more details Or EndCallToggle Microphone on Press Toggle Microphone off Using MuteSwitching an In-Progress Call to Another Phone Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Settings on the Web, Access your call forwarding settings. See Controlling LineForwarding Calls to Another Number Your User Options Web Pages,Using Do Not Disturb Making Conference Calls Using Conference FeaturesOr DND User Options Web Pages,Remove participants See Viewing or Removing Conference Participants,Using Join More information Using Meet-MeViewing or Removing Conference Participants See Using Conference,Starting or Joining a Meet-Me Conference Call Press ConfList or Conference ListPlacing or Receiving Intercom Calls If you want to Then Speed Dialing Advanced Call HandlingPicking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Remote-in-Use IconSharing Call Information and Barging Using Barge to Add Yourself to a Shared-Line CallPrivacy CBarge and BargePrevent others from viewing or Participants if you Used cBargePress Private Ringing, your phone will speed dial the line number Using BLF to Determine a Line StateMaking and Receiving Secure Calls Prioritizing Critical Calls Tracing Suspicious CallsNotify your system Press Mcid or Malicious Call IDIf you Then Access Lists for Mobile Connect, Using Cisco Extension MobilitySee Switching an In-Progress Call to Another Phone, See Answering a Call,See Placing a Call-Additional Options, Page Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using a Wireless Headset Using a SpeakerphoneUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband HeadsetUsing AutoAnswer with a Headset or Speakerphone Customizing Rings and Message Indicators Changing Phone SettingsChange the ring tone per Choose User Preferences RingsUser Preferences Brightness Customizing the Phone ScreenUser Preferences Background Images User Preferences ContrastUsing Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Press DeleteTips Directory Dialing Using Corporate Directory on Your PhoneDial from a corporate Choose Corporate Directory exact name can varyUsing Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast DialTips To access voice messages, use the Messages button Accessing Voice MessagesCustomizing Rings and Message Indicators, Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookChoose User Options Device Click Service URL Click Add New Choose User Options Fast DialsEdit a Fast Dial phone Setting Up Speed Dials on the WebChoose User Options Device See Configuring Fast Dials on the Web,Click Speed Dials Your Phone,Click Phone Services Setting Up Phone Services on the WebServices Add a service to anFeature buttons Messages Services DirectoriesControlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Audible Message Waiting Indicator area, choose from variousChange or create a line Line Text Label area, enter a text labelChoose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectAdd a new remote Choose User Options Mobility Settings Remote DestinationsUsing Cisco WebDialer Phone number in a WebDialer-enabled online directory Network Configuration Host NameProfile if available If you Then For more information Understanding Additional Configuration OptionsSee Using AutoAnswer with a Using a Shared Line,Advanced Call Handling See Using Cisco Extension See Using BLF to Determine a LineState, General Troubleshooting Troubleshooting Your PhoneSymptom Explanation See Cleaning and Maintaining the PhoneUsing the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then OL-15896-01 Cisco One-Year Limited Hardware Warranty Terms OL-15896-01 Index Cisco Unified Video Advantage Cisco WebDialer FAC 22 OL-15896-01 Safety, warnings 2 screen On-hook dialing 21 online help, usingOL-15896-01 Page OL-15896-01

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