Cisco Systems 7945G, 7965G Viewing Phone Administration Data, Using the Quality Reporting Tool

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Symptom	Explanation

You are disconnected	You will be disconnected from a call that you have joined using Barge if
from a call that you	the call is put on hold, transferred, or turned into a conference call.
joined using Barge

CallBack fails	The other party might have call forwarding enabled.

The phone shows an	Your phone may reject your attempt to set up Call Forward All directly on
error message when	the phone if the target number that you enter would create a Call Forward
you attempt to set up	All loop or would exceed the maximum number of links permitted in a Call
Call Forward All	Forward All chain (also known as a maximum hop count). Ask your system
	administrator for details.

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...	Then...

Access network	Choose	> Network Configuration and select the network
configuration data	configuration item that you want to view.

Access status data	Choose	> Status and select the status item that you want to view.

Access phone model	Choose	> Model Information.
information

Access phone call and	Choose	> Status > Call Statistics.
voice quality
information

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call.

•Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Using Barge to Add Yourself to a Shared-Line Call Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Power Outage Safety and Performance InformationFinding Additional Information Using External Devices Accessibility FeaturesCisco Product Security Overview Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredHeadset Support Adjusting the Footstand OptionalUsing a Headset Registering with TapsPage Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G Description Using a Handset, Headset Accessing the Help SystemChanging Phone Settings Using the User OptionsUnderstanding Line and Call Icons Understanding Lines and CallsIcon Line or call state Description With the caller. Placing or Receiving Intercom Calls, See Using BLF to Determine a Line State,Calls, Receiving Intercom Calls,13, and Viewing Multiple Calls, Understanding Phone Screen FeaturesMenus, Screen item Do this Cleaning and Maintaining the Phone ScreenWaking the Phone Screen from Sleep Mode Choosing Phone Screen ItemsAccessing the Help System on Your Phone Understanding Feature Buttons and MenusPress a feature button to open or close a feature menu Feature Softkey Line Button Label and Icon Understanding Feature AvailabilityUnderstanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationTips Placing a Call-Additional OptionsCorporate Directory to log PersonalChoose Personal Address Book Answer or Answering a CallIf you want to If you want to Then For more information, seeTip AnswerOr EndCall Using Hold and ResumeEnding a Call To end a call, hang up. Here are some more detailsToggle Microphone on Press Toggle Microphone off Using MuteSwitching an In-Progress Call to Another Phone Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Your User Options Web Pages, Access your call forwarding settings. See Controlling LineSettings on the Web, Forwarding Calls to Another NumberUsing Do Not Disturb User Options Web Pages, Using Conference FeaturesMaking Conference Calls Or DNDRemove participants See Viewing or Removing Conference Participants,Using Join More information Using Meet-MePress ConfList or Conference List See Using Conference,Viewing or Removing Conference Participants Starting or Joining a Meet-Me Conference CallPlacing or Receiving Intercom Calls If you want to Then Speed Dialing Advanced Call HandlingPicking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Remote-in-Use Icon Using a Shared LineLogging Out of Hunt Groups Understanding Shared LinesCBarge and Barge Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging PrivacyPrevent others from viewing or Participants if you Used cBargePress Private Ringing, your phone will speed dial the line number Using BLF to Determine a Line StateMaking and Receiving Secure Calls Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls Notify your systemIf you Then See Answering a Call, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone,See Placing a Call-Additional Options, Page Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing a Wireless Headset Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Change the ring tone per ChooseUser Preferences Contrast Customizing the Phone ScreenUser Preferences Brightness User Preferences Background ImagesPress Delete Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received CallsTips Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Dial from a corporate ChooseUsing Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast DialTips To access voice messages, use the Messages button Accessing Voice MessagesCustomizing Rings and Message Indicators, Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do thisChoose User Options Personal Address Book Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you logChoose User Options Device Click Service URL Click Add New Choose User Options Fast DialsEdit a Fast Dial phone Setting Up Speed Dials on the WebYour Phone, See Configuring Fast Dials on the Web,Choose User Options Device Click Speed DialsClick Phone Services Setting Up Phone Services on the WebMessages Services Directories Add a service to anServices Feature buttonsControlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Line Text Label area, enter a text label Audible Message Waiting Indicator area, choose from variousChange the audible Change or create a lineChoose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectAdd a new remote Choose User Options Mobility Settings Remote DestinationsUsing Cisco WebDialer Phone number in a WebDialer-enabled online directory Network Configuration Host NameProfile if available If you Then For more information Understanding Additional Configuration OptionsSee Using AutoAnswer with a Using a Shared Line,Advanced Call Handling See Using Cisco Extension See Using BLF to Determine a LineState, See Cleaning and Maintaining the Phone Troubleshooting Your PhoneGeneral Troubleshooting Symptom ExplanationUsing the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then OL-15896-01 Cisco One-Year Limited Hardware Warranty Terms OL-15896-01 Index Cisco Unified Video Advantage Cisco WebDialer FAC 22 OL-15896-01 Safety, warnings 2 screen On-hook dialing 21 online help, usingOL-15896-01 Page OL-15896-01

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