Contents
Americas Headquarters
Page
Common Phone Tasks
Button Icons
Contents
Using Barge to Add Yourself to a Shared-Line Call
Accessing Voice Messages
Cisco One-Year Limited Hardware Warranty Terms Index
Using this Guide
Getting Started
If you want to Then
Safety and Performance Information
Power Outage
Finding Additional Information
Accessibility Features
Using External Devices
Cisco Product Security Overview
Connecting Your Phone
Adjusting the Handset Rest Optional
Removing the Hookswitch Clip Required
Headset Support
Adjusting the Footstand Optional
Using a Headset
Registering with Taps
Page
Understanding Buttons and Hardware
An Overview of Your Phone
Cisco Unified IP Phone 7965G
Cisco Unified IP Phone 7945G
Description
Using a Handset, Headset
Accessing the Help System
Changing Phone Settings
Using the User Options
Understanding Lines and Calls
Understanding Line and Call Icons
Icon Line or call state Description
With the caller. Placing or Receiving Intercom Calls,
See Using BLF to Determine a Line State,
Calls,
Receiving Intercom Calls,
Understanding Phone Screen Features
13, and Viewing Multiple Calls,
Menus,
Screen item Do this
Cleaning and Maintaining the Phone Screen
Waking the Phone Screen from Sleep Mode
Choosing Phone Screen Items
Understanding Feature Buttons and Menus
Accessing the Help System on Your Phone
Press a feature button to open or close a feature menu
Feature Softkey Line Button Label and Icon
Understanding Feature Availability
Understanding SIP vs. Sccp
If you want to Then See
Basic Call Handling
Placing a Call-Basic Options
For more information
Placing a Call-Additional Options
Tips
Corporate
Personal
Directory to log
Choose Personal Address Book
Answer or
Answering a Call
If you want to
If you want to Then For more information, see
Tip
Answer
Or EndCall
Using Hold and Resume
Ending a Call
To end a call, hang up. Here are some more details
Toggle Microphone on Press Toggle Microphone off
Using Mute
Switching Between Multiple Calls
Switching an In-Progress Call to Another Phone
Viewing Multiple Calls
Transferring Calls
Sending a Call to a Voice Message System
Your User Options Web Pages,
Access your call forwarding settings. See Controlling Line
Settings on the Web,
Forwarding Calls to Another Number
Using Do Not Disturb
User Options Web Pages,
Using Conference Features
Making Conference Calls
Or DND
Remove participants
See Viewing or Removing Conference Participants,
Using Join
More information
Using Meet-Me
Press ConfList or Conference List
See Using Conference,
Viewing or Removing Conference Participants
Starting or Joining a Meet-Me Conference Call
Placing or Receiving Intercom Calls
If you want to Then
Speed Dialing
Advanced Call Handling
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Remote-in-Use Icon
Using a Shared Line
Logging Out of Hunt Groups
Understanding Shared Lines
CBarge and Barge
Using Barge to Add Yourself to a Shared-Line Call
Sharing Call Information and Barging
Privacy
Participants if you Used cBarge
Prevent others from viewing or
Press Private
Ringing, your phone will speed dial the line number
Using BLF to Determine a Line State
Making and Receiving Secure Calls
Press Mcid or Malicious Call ID
Tracing Suspicious Calls
Prioritizing Critical Calls
Notify your system
If you Then
See Answering a Call,
Using Cisco Extension Mobility
Access Lists for Mobile Connect,
See Switching an In-Progress Call to Another Phone,
See Placing a Call-Additional Options,
Page
Using a Handset, Headset, and Speakerphone
Using a Handset
Using a Headset
Choose User Preferences Audio Preferences Wideband Headset
Using a Speakerphone
Using a Wireless Headset
Using Wideband with your Headset
Using AutoAnswer with a Headset or Speakerphone
User Preferences Rings
Changing Phone Settings
Customizing Rings and Message Indicators
Change the ring tone per Choose
User Preferences Contrast
Customizing the Phone Screen
User Preferences Brightness
User Preferences Background Images
Press Delete
Using Call Logs and Directories
Using Call Logs
Missed Calls, Placed Calls, or Received Calls
Tips
Corporate Directory exact name can vary
Using Corporate Directory on Your Phone
Directory Dialing
Dial from a corporate Choose
Using Personal Directory on Your Phone
Personal Directory Personal Fast Dials
Press Fast Dial
Tips
Accessing Voice Messages
To access voice messages, use the Messages button
Customizing Rings and Message Indicators,
Options Device
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Choose User Options Personal Address Book
Configuring Features and Services on the Web
Using Personal Directory on the Web
If you want to Then do this after you log
Choose User Options Device Click Service URL
Click Add New
Choose User Options Fast Dials
Edit a Fast Dial phone
Setting Up Speed Dials on the Web
Your Phone,
See Configuring Fast Dials on the Web,
Choose User Options Device
Click Speed Dials
Click Phone Services
Setting Up Phone Services on the Web
Messages Services Directories
Add a service to an
Services
Feature buttons
Controlling User Settings on the Web
Controlling Line Settings on the Web
Choose User Options User Settings
Click Line Settings
Line Text Label area, enter a text label
Audible Message Waiting Indicator area, choose from various
Change the audible
Change or create a line
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Add a new remote
Choose User Options Mobility Settings Remote Destinations
Using Cisco WebDialer
Network Configuration Host Name
Phone number in a WebDialer-enabled online directory
Profile if available
If you Then For more information
Understanding Additional Configuration Options
Using a Shared Line,
See Using AutoAnswer with a
Advanced Call Handling
See Using BLF to Determine a Line
See Using Cisco Extension
State,
See Cleaning and Maintaining the Phone
Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
Viewing Phone Administration Data
Using the Quality Reporting Tool
If you are asked to Then
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Cisco One-Year Limited Hardware Warranty Terms
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Index
Cisco Unified Video Advantage Cisco WebDialer
FAC 22
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Safety, warnings 2 screen
On-hook dialing 21 online help, using
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