Cisco Systems 7941G-GE Using Mute, Switching Between Multiple Calls, Viewing Multiple Calls

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Basic Call Handling

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset.

If you want to...	Then...

Toggle Mute on	Press	.

Toggle Mute off	Press	.

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

	If you want to...	Then...

	Switch between	1.	Make sure the call that you want to switch to is highlighted.
	connected calls on one	2.	Press Resume.
	line	2.	Press Resume.
	line		Any active call is placed on hold and the selected call is resumed.


	Switch between	Press			for the line that you are switching to.
	connected calls on
	connected calls on	If a single call is holding on the line, the call automatically resumes. If
	different lines
	different lines	multiple calls are holding, highlight the appropriate call and press Resume.


	Switch from a	Press Answer, or if the call is ringing on a different line press				(flashing).
	connected call to	Any active call is placed on hold and the selected call is resumed.
	answer a ringing call

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)

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Contents Including License and Warranty Page Common Phone Tasks Button Icons Contents Advanced Call Handling Speed DialingConfiguring Features and Services on the Web Accessing Voice MessagesOL-8164-01 If you want to Then Using this GuideGetting Started Waarschuwing Belangrijke Veiligheidsinstructies Safety and Performance InformationFinding Additional Information Warnung Wichtige Sicherheitshinweise Varoitus Tärkeitä TurvallisuusohjeitaAviso Instruções Importantes DE Segurança Avvertenza Importanti Istruzioni Sulla SicurezzaSpara Dessa Anvisningar Varning! Viktiga SäkerhetsanvisningarGuarde Estas Instruções GEM Disse Anvisninger OL-8164-01 Getting Started Power Outage When connecting cablesUsing an External Power Supply Using External Devices Accessibility FeaturesConnecting Your Phone Registering with Taps Adjusting the FootstandAdjusting the Handset Rest Audio Quality Subjective to the User Headset InformationUnderstanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7961G and 7961G-GE Description Description For more information, see Cleaning the Phone Screen Understanding Phone Screen FeaturesUnderstanding the Help System on Your Phone Understanding Feature Buttons and MenusIcon Understanding Lines vs. CallsUnderstanding Line and Call Icons Understanding Feature Availability Tips Basic Call HandlingPlacing a Call-Basic Options Corporate Placing a Call-Additional OptionsChoose Personal Address Book Answering a CallPersonal Directory to logOr EndCall Using Hold and ResumeEnding a Call EndCallViewing Multiple Calls Using MuteSwitching Between Multiple Calls Transferring Calls Forwarding All Calls to Another Number Do Not Disturb Using Do Not DisturbDevice Configuration Call Preferences Starting and Joining a Standard Conference Making Conference CallsUnderstanding Types of Conference Calls Press ConfList Starting or Joining a Meet-Me Conference Call Speed Dialing Advanced Call HandlingPicking Up a Redirected Call on Your Phone Sharing Call Information and Barging Using a Shared LineUnderstanding Shared Lines Remote-in-Use IconCBarge Adding Yourself to a Shared-Line CallBarge Press Private Storing and Retrieving Parked CallsMaking and Receiving Secure Calls Using BLF to Determine a Line State Using Cisco Extension MobilityObtaining a Headset Using a Handset, Headset, and SpeakerphoneIf you Then Using AutoAnswerUser Preferences Rings Using Phone SettingsCustomizing Rings and Message Indicators User Preferences Background Images Customizing the Phone ScreenUser Preferences Contrast Missed Calls , Placed Calls , or Received Calls Using Call Logs and DirectoriesUsing Call Logs EditDialMissed Calls, Placed Calls, or Received Calls Directory DialingTip Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Submit Using Personal Directory on Your PhonePersonal Directory Personal Fast Dials Press Fast DialTips Accessing Voice Messages Options Device Accessing Your User Options Web PagesCustomizing Your Phone on the Web If you want to Then do thisChoose User Options Personal Address Book Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you logClick Add New Choose User Options Fast DialsClick Speed Dials Setting Up Speed Dials on the WebClick Service URL Setting Up Phone Services on the WebClick Phone Services Choose User Options User Settings Controlling User Settings on the WebClick Line Settings Controlling Line Settings on the WebChange the ring pattern Select a device Per line Using Cisco WebDialer Phone number in a WebDialer-enabled online directory Network Configuration Host NameIf you Then For more information Understanding Additional Configuration OptionsUnderstanding Additional Configuration Options Symptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Network Configuration and select the networkDuration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for HardwareOL-8164-01 Index OL-8164-01 Page OL-8164-01 See also QRT OL-8164-01 Page USA