Cisco Systems 7941G-GE Viewing Phone Administration Data, Using the Quality Reporting Tool

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Troubleshooting Your Phone

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...	Then...

Access network	Choose	> Network Configuration and select the network
configuration data	configuration item that you want to view.

Access status data	Choose	> Status and select the status item that you want to view.

Access phone model	Choose	> Model Information.
information

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call.

•Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)

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Contents Including License and Warranty Page Common Phone Tasks Button Icons Contents Advanced Call Handling Speed DialingConfiguring Features and Services on the Web Accessing Voice MessagesOL-8164-01 Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance InformationWaarschuwing Belangrijke Veiligheidsinstructies Warnung Wichtige Sicherheitshinweise Varoitus Tärkeitä TurvallisuusohjeitaAviso Instruções Importantes DE Segurança Avvertenza Importanti Istruzioni Sulla SicurezzaSpara Dessa Anvisningar Varning! Viktiga SäkerhetsanvisningarGuarde Estas Instruções GEM Disse Anvisninger OL-8164-01 Getting Started Using an External Power Supply When connecting cablesPower Outage Using External Devices Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Adjusting the FootstandRegistering with Taps Audio Quality Subjective to the User Headset InformationUnderstanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7961G and 7961G-GE Description Description For more information, see Cleaning the Phone Screen Understanding Phone Screen FeaturesUnderstanding the Help System on Your Phone Understanding Feature Buttons and MenusUnderstanding Line and Call Icons Understanding Lines vs. CallsIcon Understanding Feature Availability Placing a Call-Basic Options Basic Call HandlingTips Corporate Placing a Call-Additional OptionsPersonal Answering a CallDirectory to log Choose Personal Address BookEnding a Call Using Hold and ResumeEndCall Or EndCallSwitching Between Multiple Calls Using MuteViewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Device Configuration Call Preferences Using Do Not DisturbDo Not Disturb Understanding Types of Conference Calls Making Conference CallsStarting and Joining a Standard Conference Press ConfList Starting or Joining a Meet-Me Conference Call Speed Dialing Advanced Call HandlingPicking Up a Redirected Call on Your Phone Understanding Shared Lines Using a Shared LineRemote-in-Use Icon Sharing Call Information and BargingBarge Adding Yourself to a Shared-Line CallCBarge Press Private Storing and Retrieving Parked CallsMaking and Receiving Secure Calls Using BLF to Determine a Line State Using Cisco Extension MobilityObtaining a Headset Using a Handset, Headset, and SpeakerphoneIf you Then Using AutoAnswerCustomizing Rings and Message Indicators Using Phone SettingsUser Preferences Rings User Preferences Contrast Customizing the Phone ScreenUser Preferences Background Images Using Call Logs Using Call Logs and DirectoriesEditDial Missed Calls , Placed Calls , or Received CallsMissed Calls, Placed Calls, or Received Calls Directory DialingCorporate Directory exact name can vary Using Corporate Directory on Your PhoneTip Submit Using Personal Directory on Your PhonePersonal Directory Personal Fast Dials Press Fast DialTips Accessing Voice Messages Customizing Your Phone on the Web Accessing Your User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookClick Add New Choose User Options Fast DialsClick Speed Dials Setting Up Speed Dials on the WebClick Phone Services Setting Up Phone Services on the WebClick Service URL Choose User Options User Settings Controlling User Settings on the WebClick Line Settings Controlling Line Settings on the WebChange the ring pattern Select a device Per line Using Cisco WebDialer Phone number in a WebDialer-enabled online directory Network Configuration Host NameIf you Then For more information Understanding Additional Configuration OptionsUnderstanding Additional Configuration Options General Troubleshooting Troubleshooting Your PhoneSymptom Explanation Using the Quality Reporting Tool Viewing Phone Administration DataNetwork Configuration and select the network If you are asked to ThenDuration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for HardwareOL-8164-01 Index OL-8164-01 Page OL-8164-01 See also QRT OL-8164-01 Page USA