Westell Technologies IVX S-Class manual Function 63 Message-on-hold MOH programming

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IVX S-Class Administrator’s Manual

Function 6: Recording

Function 63: Message-on-hold (MOH) programming

MOH can be:

•A live feed from an external music source connected to the MOH connector located on the side of the cabinet.

•One of three default, generic MOHs pre-recorded by the factory.

•A custom MOH loaded into the system by using a cassette recorder plugged into the MOH connector.

Function 631: MOH source

This selects the source for the system that will be played to callers on hold.

Code

Source

 

 

 

 

590

Live external source*

 

 

 

 

591

Pre-recorded music

 

 

 

 

592

Pre-recorded with “please continue to hold”

 

 

 

 

593

Pre-recorded with “dial 0 or extension from hold”

 

594

Customer-recorded message on hold

 

* Dialing off-hold doesn’t work (can still dial off greetings and announcements).

Default: 592 (generic message-on-hold).

Function 632: MOH recording

1.Connect the message/music source to the MOH port on the side of the cabinet.

Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output mono, if possible, or use a stereo-to-mono conversion cable (or adapter).

2.Enter 594.

3.Press 1 to begin recording. To aid you in queuing, the source will be played through the phone’s speaker.

Note: The recorded material should not have a “beginning” or “end” — so that playback can loop continuously.

4.Press 1 when finished. The recording will play back so you can review it.

5.Press # to accept the recording.

Function 633: MOH volume

If a custom MOH is recorded, the output volume can be adjusted in this function. Range: 1 (faint)–12 (loudest). Default: 6.

Notes: If an external audio source such as a radio is used for MOH, adjust the volume at the source.

To turn live MOH volume completely off, turn off volume at the source.

To turn recorded MOH volume completely off, select prompt 594, but make sure it’s blank. This prompt is blank by default; if you have recorded some audio on it, just select it and record a few seconds of silence.

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Contents Administrator’s Manual About ESI Table of contents This page included for pagination purposes only Administrator programming An introduction Administrator dutiesTelephone system features Call from X102 John James Voice mail featuresFeature Phone overlays Administrator CMDProgramming basics System parameters System programming overviewEntering alphanumeric characters Programming keysSystem fixed numbering plan Prompts for remote settings an outline Remote setting of day, night, holiday and auto modesIVX S-Class Administrator’s Manual Function 13 Administrator password Accessing user station programmingFunction 1 System parameters Function 143 Clock adjustment Function 142 Automatic time settingFunction 14 System clock Function 141 Set time/dateDeleting a speed-dial number Function 17 System speed-dialThis page included for pagination purposes only Function 32 Extension feature authorization Function 321 Standard feature authorizationFunction 3 Extension programming Range 5-15.Default Function 322 Advanced extension feature authorizationFunction 37 Rfid programming Function 371 Access schedule programmingACC SCHED1 Name ACC SCHED1 DAY MondayACC SCHED1 MON ACC SCHED1 MON Allow 900 AMACC SCHED1 MON No Deny Time Rfid TAG Prog EXT or MB Function 372 Rfid tag number programmingRfid TAG Display EXT Function 373 View Rfid tag numberFunction 374 ESI Presence Management parameters EPM Rfid Reader Prompts YESX211 Front Door Volume Function 375 Rfid Reader parametersEPM Reader SET EXT Inserted for pagination purposes only Function 53 Guest/info mailboxes Function 5 Voice mail programmingGuest mailboxes Info mailboxesFunction 54 Answering Machine members MB501 Broadcast mailboxFunction 55 Message notification Function 552 Delivery/paging parameters Function 551 Station delivery optionsFunction 56 Cascade notification mailboxes Cascade mailbox optionsCascade notification parameters This page included for pagination purposes only Function 61 Re-record main greeting Function 6 RecordingFunction 62 Record directory names Function 63 Message-on-hold MOH programming Function 633 MOH volumeFunction 631 MOH source Function 632 MOH recordingThis page included for pagination purposes only Tabular Smdr format SmdrCSV Smdr format FormatExample PC interface Reporting conventions and rulesExamples One account code entered during an incoming call Smdr format when using account codesSmdr IndexIntegrated Answering Machine, D.2 Message notification, D.3
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