Westell Technologies IVX S-Class manual Reporting conventions and rules, PC interface

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IVX S-Class Administrator’s Manual

SMDR

Reporting conventions and rules

•Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension. ESI systems don’t provide SMDR records for the following types of calls:

–Incoming calls . . .

•To the auto attendant that don’t leave the auto attendant.

•Directly to a mailbox.

•Call-forwarded off-premises (using ESI Presence Management).

–Outgoing calls . . .

•Call-forwarded off-premises (using ESI Presence Management).

•Sent to the auto attendant and forwarded out using go-to outdial branches.

•Generated using message delivery notification.

•The duration of each call record represents the period of time that the station controlled its portion of a call. A record is generated each time a station does any of the following:

–Disconnects.

–Places a call on hold.

–Transfers a call.

A single CO call could be included in multiple records if it is transferred from station to station.

•Periods when calls are placed on hold or attempts at supervised transfers are unsuccessful are included in the station's record.

•A new record begins when a station answers an incoming call, a transferred call, or a hold recall.

•Records will be generated independently for all stations in a conference. If more than one CO line is involved in a conference, each call record generated by that conference will be associated with only the last line disconnected.

•Dialed digits don’t include the line group or location number.

•Outbound calls begin a call record 10 seconds after the call has cleared toll restriction.

PC interface

Use an RS-232C cable to connect a PC’s serial port to the system’s Maintenance/SMDR port.

Note: SMDR data will be stored temporarily if a laptop is connected for programming (five to 15 minutes after you exit programming mode, the buffered SMDR data will resume output to the serial port).

F.3

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Contents Administrator’s Manual About ESI Table of contents This page included for pagination purposes only Administrator duties Administrator programming An introductionTelephone system features Call from X102 John James Voice mail featuresAdministrator CMD Feature Phone overlaysProgramming basics System parameters System programming overviewEntering alphanumeric characters Programming keysSystem fixed numbering plan Prompts for remote settings an outline Remote setting of day, night, holiday and auto modesIVX S-Class Administrator’s Manual Accessing user station programming Function 13 Administrator passwordFunction 1 System parameters Function 143 Clock adjustment Function 142 Automatic time settingFunction 14 System clock Function 141 Set time/dateDeleting a speed-dial number Function 17 System speed-dialThis page included for pagination purposes only Function 321 Standard feature authorization Function 32 Extension feature authorizationFunction 3 Extension programming Range 5-15.Default Function 322 Advanced extension feature authorizationFunction 37 Rfid programming Function 371 Access schedule programmingACC SCHED1 Name ACC SCHED1 DAY MondayACC SCHED1 MON Allow 900 AM ACC SCHED1 MONACC SCHED1 MON No Deny Time Rfid TAG Prog EXT or MB Function 372 Rfid tag number programmingRfid TAG Display EXT Function 373 View Rfid tag numberFunction 374 ESI Presence Management parameters EPM Rfid Reader Prompts YESFunction 375 Rfid Reader parameters X211 Front Door VolumeEPM Reader SET EXT Inserted for pagination purposes only Function 53 Guest/info mailboxes Function 5 Voice mail programmingGuest mailboxes Info mailboxesFunction 54 Answering Machine members MB501 Broadcast mailboxFunction 55 Message notification Function 552 Delivery/paging parameters Function 551 Station delivery optionsCascade mailbox options Function 56 Cascade notification mailboxesCascade notification parameters This page included for pagination purposes only Function 61 Re-record main greeting Function 6 RecordingFunction 62 Record directory names Function 63 Message-on-hold MOH programming Function 633 MOH volumeFunction 631 MOH source Function 632 MOH recordingThis page included for pagination purposes only Tabular Smdr format SmdrFormat CSV Smdr formatExample PC interface Reporting conventions and rulesExamples One account code entered during an incoming call Smdr format when using account codesSmdr IndexIntegrated Answering Machine, D.2 Message notification, D.3