Westell Technologies IVX S-Class Administrator programming An introduction, Administrator duties

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IVX S-Class Administrator’s Manual

Administrator programming: An introduction

Administrator programming: An introduction

You can program an IVX S-Class system from a 24 or 48-Key Digital Feature Phone in the system (while the system is operating). Read the S-Class User’s Guide first. Programming features require a clear understanding of user interface and application.

Once you’ve accessed programming mode on a 24 or 48-Key Digital Feature Phone, the system will prompt for — and confirm — each keystroke action via voice commands and the display. You program both configuration data and recordings in the same manner.

Note: This manual uses the term Generation II to refer to IVX S-Class systems introduced in 2004.

Important: During programming, the 24-Key Feature Phone’s two-line display shares the same content as the top two lines of the 48-Key Feature Phone’s three-line display. As a result, to save space, the sample displays shown herein will show only two lines.

References throughout this manual to separate PROGRAM and HELP keys are valid for only the 48-Key Digital Feature Phone. On the 24-Key Digital Feature Phone, the two keys are combined into one PROG/HELP key, which is to be used in place of the separate keys.

Administrator duties

The System Administrator can perform the following tasks.

•Administering station assignments.

•Managing station feature authorization.

•Maintaining the employee directory (if used).

•Re-recording system prompts.

•Administering manual change of day/night mode (if required).

•Training new employees on the system’s operation

Telephone system features

•ESI Feature Phones — Compact and stylish, yet rugged, the 48-Key Digital Feature Phone and the 24-Key Digital Feature Phone each include a high-quality speakerphone, an informative multi- functional display, and a specially designed key layout with several dedicated keys to minimize or eliminate the need to memorize codes. An Expansion Console is available for the 48-Key Digital Feature Phone; and each 48-Key Feature Phone model includes an integrated headset jack. ESI also offers the 12-Key Digital Feature Phone with similar design and basic functions. At least one 24- or 48-Key Digital Feature Phone must be purchased with each S-Class system. Also available: ESI’s Digital Cordless Handsets.

•Extensive help — Easily accessible with one press of the HELP key, ESI’s Verbal User’s Guide™ uses spoken and displayed help prompts to help everyone from the Installer through the Administrator down to the least experienced end user. You may also go to www.esiusers.com for online help.

•Intelligent Caller ID — Allows one-touch automatic message return.1

•Live call recording — Can record any conversation or personal memo along with moving or copying of any recording to another user’s voice mailbox.2

1This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID service from its telephone service provider.

2Not available on 12-Key Feature Phone.

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Contents Administrator’s Manual About ESI Table of contents This page included for pagination purposes only Telephone system features Administrator programming An introductionAdministrator duties Call from X102 John James Voice mail featuresProgramming basics Feature Phone overlaysAdministrator CMD System parameters System programming overviewEntering alphanumeric characters Programming keysSystem fixed numbering plan Prompts for remote settings an outline Remote setting of day, night, holiday and auto modesIVX S-Class Administrator’s Manual Function 1 System parameters Function 13 Administrator passwordAccessing user station programming Function 143 Clock adjustment Function 142 Automatic time settingFunction 14 System clock Function 141 Set time/dateDeleting a speed-dial number Function 17 System speed-dialThis page included for pagination purposes only Function 3 Extension programming Function 32 Extension feature authorizationFunction 321 Standard feature authorization Range 5-15.Default Function 322 Advanced extension feature authorizationFunction 37 Rfid programming Function 371 Access schedule programmingACC SCHED1 Name ACC SCHED1 DAY MondayACC SCHED1 MON No Deny Time ACC SCHED1 MONACC SCHED1 MON Allow 900 AM Rfid TAG Prog EXT or MB Function 372 Rfid tag number programmingRfid TAG Display EXT Function 373 View Rfid tag numberFunction 374 ESI Presence Management parameters EPM Rfid Reader Prompts YESEPM Reader SET EXT X211 Front Door VolumeFunction 375 Rfid Reader parameters Inserted for pagination purposes only Function 53 Guest/info mailboxes Function 5 Voice mail programmingGuest mailboxes Info mailboxesFunction 54 Answering Machine members MB501 Broadcast mailboxFunction 55 Message notification Function 552 Delivery/paging parameters Function 551 Station delivery optionsCascade notification parameters Function 56 Cascade notification mailboxesCascade mailbox options This page included for pagination purposes only Function 61 Re-record main greeting Function 6 RecordingFunction 62 Record directory names Function 63 Message-on-hold MOH programming Function 633 MOH volumeFunction 631 MOH source Function 632 MOH recordingThis page included for pagination purposes only Tabular Smdr format SmdrExample CSV Smdr formatFormat PC interface Reporting conventions and rulesExamples One account code entered during an incoming call Smdr format when using account codesSmdr IndexIntegrated Answering Machine, D.2 Message notification, D.3
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