Westell Technologies IVX S-Class manual Function 5 Voice mail programming, Guest mailboxes

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IVX S-Class Administrator’s Manual

Function 5: Voice mail programming

Function 5: Voice mail programming

To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for IVX S-Class to consider the mailbox active.

Function 53: Guest/info mailboxes

Note: Not available on IVX S-Class with Integrated Answering Machine.

Mailboxes numbered 300–4891can be programmed as either a guest or info mailbox. Enter the mailbox number and select Guest or Info by pressing a scroll ( or ) key.

Guest mailboxes

Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing, who don’t have an extension assigned to them.

Notes: A guest mailbox can be handled like a regular extension (i.e., listed in the directory, assigned a station key, etc.), and is password-protected by default.

Guest mailboxes do not support AutoPage (but do support off-premises “reach-me”2).

Default: 300–489 as guest mailboxes.

Info mailboxes

Info mailboxes can be used to give callers information on a variety of different subjects by “publishing” these mailbox numbers. Info Mailboxes are identical to Guest Mailboxes except that the caller will not be given a record tone after the personal greeting (the information to be played). Instead, the caller will be forwarded as programmed in this function (default is the caller will be disconnected after the information is played). The maximum length of the record time is 14 minutes.

Guest/info mailboxes are created or deleted here, but are turned “on” only when a personal greeting (the information to be played) has been recorded. Deleting the personal greetings will turn “off” the mailbox.

To record a greeting, press PROGRAM  and the mailbox number; then press # to confirm, and follow the prompts. The default password is the mailbox number.

(Continued)

1On system software version 4.7.0 or higher. On earlier versions, only mailboxes 300–309 are guest mailboxes.

2On system software version 4.7.0 or higher. On earlier versions, guest mailboxes support neither feature.

D.1

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Contents Administrator’s Manual About ESI Table of contents This page included for pagination purposes only Administrator duties Administrator programming An introductionTelephone system features Call from X102 John James Voice mail featuresAdministrator CMD Feature Phone overlaysProgramming basics System parameters System programming overviewEntering alphanumeric characters Programming keysSystem fixed numbering plan Prompts for remote settings an outline Remote setting of day, night, holiday and auto modesIVX S-Class Administrator’s Manual Accessing user station programming Function 13 Administrator passwordFunction 1 System parameters Function 143 Clock adjustment Function 142 Automatic time settingFunction 14 System clock Function 141 Set time/dateDeleting a speed-dial number Function 17 System speed-dialThis page included for pagination purposes only Function 321 Standard feature authorization Function 32 Extension feature authorizationFunction 3 Extension programming Range 5-15.Default Function 322 Advanced extension feature authorizationFunction 37 Rfid programming Function 371 Access schedule programmingACC SCHED1 Name ACC SCHED1 DAY MondayACC SCHED1 MON Allow 900 AM ACC SCHED1 MONACC SCHED1 MON No Deny Time Rfid TAG Prog EXT or MB Function 372 Rfid tag number programmingRfid TAG Display EXT Function 373 View Rfid tag numberFunction 374 ESI Presence Management parameters EPM Rfid Reader Prompts YESFunction 375 Rfid Reader parameters X211 Front Door VolumeEPM Reader SET EXT Inserted for pagination purposes only Function 53 Guest/info mailboxes Function 5 Voice mail programmingGuest mailboxes Info mailboxesFunction 54 Answering Machine members MB501 Broadcast mailboxFunction 55 Message notification Function 552 Delivery/paging parameters Function 551 Station delivery optionsCascade mailbox options Function 56 Cascade notification mailboxesCascade notification parameters This page included for pagination purposes only Function 61 Re-record main greeting Function 6 RecordingFunction 62 Record directory names Function 63 Message-on-hold MOH programming Function 633 MOH volumeFunction 631 MOH source Function 632 MOH recordingThis page included for pagination purposes only Tabular Smdr format SmdrFormat CSV Smdr formatExample PC interface Reporting conventions and rulesExamples One account code entered during an incoming call Smdr format when using account codesSmdr IndexIntegrated Answering Machine, D.2 Message notification, D.3
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