Westell Technologies IVX S-Class manual Function 6 Recording, Function 61 Re-record main greeting

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IVX S-Class Administrator’s Manual

Function 6: Recording

Function 6: Recording

Function 61: Re-record main greeting

The main greeting prompts are re-recorded here.

Recording a prompt

1.Practice the prompt by recording and re-recording (start and stop by pressing 1).

2.When satisfied with its quality, press # to confirm.

•Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode. Press 1 to re-record.

Default: “Thank you for calling. Please dial the extension number of the party you wish to reach or dial 0 for the operator.”

•Night main greeting — Plays to callers when the system is in night mode. Press 2 to re-record. Default: No recording.

Note: See also “Holiday main greeting” under “System prompts,” below.

System prompts

•Busy (530) — Plays to the outside caller if an extension is busy. Default: "That extension is busy.”

•No answer (531) — Plays to the caller if an extension does not answer. Default: "That extension does not answer.”

•Hold (532) — Plays to the caller who makes a menu selection or enters an extension number. Default: "One moment, please.”

•Q/Z (534) — Plays to a caller who has selected an alphabetic directory; instructs the caller to press 1 for the letters Q or Z since these two letters do not appear on the phone keypad; plays at the end of the first directory prompt (but only if a name in the directory starts with a Q or Z).

Default: "For the letters Q or Z, use key number 1.”

•No names matched (535) — Played to the caller if, in a directory branch, the first letter he/she selected does not have any names associated with it, or if he/she has listened to all of the names played and has not made a selection. After playing the prompt, the IVX system forwards the call to the extension, branch or mailbox as programmed in call forward no response.

Default: "No names matched; one moment please.”

•End of message (537) — Plays after a caller leaving a message presses 1 to stop recording; the prompt then tells the caller his/her options.

Default: “To continue this recording, press 1; to return to the main menu, press 8; or, if finished, press  and hang up.”

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Contents Administrator’s Manual About ESI Table of contents This page included for pagination purposes only Administrator duties Administrator programming An introductionTelephone system features Call from X102 John James Voice mail featuresAdministrator CMD Feature Phone overlaysProgramming basics System parameters System programming overviewEntering alphanumeric characters Programming keysSystem fixed numbering plan Prompts for remote settings an outline Remote setting of day, night, holiday and auto modesIVX S-Class Administrator’s Manual Accessing user station programming Function 13 Administrator passwordFunction 1 System parameters Function 141 Set time/date Function 142 Automatic time settingFunction 143 Clock adjustment Function 14 System clockDeleting a speed-dial number Function 17 System speed-dialThis page included for pagination purposes only Function 321 Standard feature authorization Function 32 Extension feature authorizationFunction 3 Extension programming Range 5-15.Default Function 322 Advanced extension feature authorizationACC SCHED1 DAY Monday Function 371 Access schedule programmingFunction 37 Rfid programming ACC SCHED1 NameACC SCHED1 MON Allow 900 AM ACC SCHED1 MONACC SCHED1 MON No Deny Time Rfid TAG Prog EXT or MB Function 372 Rfid tag number programmingEPM Rfid Reader Prompts YES Function 373 View Rfid tag numberRfid TAG Display EXT Function 374 ESI Presence Management parametersFunction 375 Rfid Reader parameters X211 Front Door VolumeEPM Reader SET EXT Inserted for pagination purposes only Info mailboxes Function 5 Voice mail programmingFunction 53 Guest/info mailboxes Guest mailboxesFunction 54 Answering Machine members MB501 Broadcast mailboxFunction 55 Message notification Function 552 Delivery/paging parameters Function 551 Station delivery optionsCascade mailbox options Function 56 Cascade notification mailboxesCascade notification parameters This page included for pagination purposes only Function 61 Re-record main greeting Function 6 RecordingFunction 62 Record directory names Function 632 MOH recording Function 633 MOH volumeFunction 63 Message-on-hold MOH programming Function 631 MOH sourceThis page included for pagination purposes only Tabular Smdr format SmdrFormat CSV Smdr formatExample PC interface Reporting conventions and rulesExamples One account code entered during an incoming call Smdr format when using account codesSmdr IndexIntegrated Answering Machine, D.2 Message notification, D.3
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