Grandstream Networks GXE502X user manual Auto-Attendant Configuration

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GXE502X User Manual 7/9/2008

oMembers: List the phone extensions of the members of the ring group, separated by

semicolons.

oRound Robin of Serial Ring Starting Attempt: This allows the starting position of the ring group to increment for the next call to the group, instead of starting at the first member for all calls.

Enter a number to specify the number of ring group members to be included in the round robin ring mode.

To disable the round-robin mode, enter “1”.

To round-robin among all ring group members, enter the total number of ring group members listed.

Example: - Ring group members: 6001;6002;6003;6004

- Round Robin of Serial Ring Starting Attempt: 3

The ring group incoming calls will round robin between 6001, 6002 and 6003. But 6004 will always be the last one to receive calls.

oEmail for Message Delivery3: Enter the email address to deliver voicemail-to-email

messages for this ring group.

oPassword to Retrieve Voicemail: Set a password to retrieve this voicemail/fax mail box.

When finished, click the Submit button to save the changes or Cancel to discard.

Modify: Click the Modify button to the right of the row displayed to select the ring group to be modified. This will load the hunt/ring group details page which allows users to modify all of the group’s settings. When done, click the Submit button to save the changes or Cancel to go back.

Delete: Click the Delete button on the far right of the row displayed to delete the ring group. Users will be prompted for confirmation via a dialog box; click OK to confirm or Cancel to go back.

6. Auto-Attendant Configuration

Incoming calls can be directed to the Auto-Attendant to provide immediate and professional service to callers and automatically route calls to intended parties. It is also possible to schedule different auto-attendants rules to be played based on the time, date and day of the week. The Auto-Attendantmenu displays all configured auto-attendant rules.

3Note: Multiple email addresses can be entered, separated by ; .

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Contents Version Table of Contents Introduction Extension ConfigurationPhone Extensions Equipment PackagingExtension Length Express SetupExtension Digit Prefix Local Ippbx NumberVersion Busy Lamp Field and Message Waiting Indication General SettingsAuto Provisioning Extensions after Express Setup Trunk ConfigurationExtension Number for Internal Phone/FAX ports Extension Number for PagingEnable Current Disconnect Default is Yes Internal Pstn Trunk Line Configuration via FXO portsCurrent Disconnect Threshold Version Internal Phone/Fax Port Line Call ControlSIP trunk Version Version Version External Pstn Trunk Line Version Conference Bridge Hunt/Ring Group Configuration Group Name Enter a name to identify this hunt/ring group Settings sub page of the Phone Extensions menuAuto-Attendant Configuration Voice Menu Configuration Version Playing Rules Configuration System Settings In-Queue Announcements Configuration Call Queues ConfigurationCall Queues Configuration Version Version System Configuration Networking SettingWAN Setting WAN-side Access and Security Using Dynamic DNSConfiguring port forwarding Route Configuration System Setting Setting the Administrator login passwordAdministrator Contact information Voicemail-to-Email Configuration SIP Static Mapped IP and port ConfigurationSIP Static Mapped WAN Port for CBCom Start of UDP Port for Media TransferMTZ+6MDT+5, Time Zone Self-Defined Time Zone ConfigurationManual Selection of Fax System Music MoH SelectionVoicemail/Fax mail box storage quota Version Feature Codes ƒ Call Forward Status Inquiry Version Firmware Upgrade Syslog Configuration Backup & Restore ConfigurationSystem Level Backup & Restore Peer Systems Advanced Options ConfigurationVersion Template Upload Reset & Reboot Status Version Version Reports System StatisticsCall Statistics Version Version Version Version Call Records Downloading Call Records Configuring Voicemail through the IVR Voicemail ConfigurationVersion Personal Web Portal Version