Grandstream Networks GXE502X user manual Call Queues Configuration

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GXE502X User Manual 7/9/2008

Note: Agents must have the “PUBLISH For Presence” feature enabled in their phone’s web UI. Having the Agent’s extension registered on the phone side does not mean the call queue agent is online and ready to receive queued calls. Users can check the agents status on the GXE502X Web UI (see image below).

•Modify: Click the Modify button to the right of the row to select the Agent to be modified. The agent details page will be displayed. This page allows users to modify all of the agent settings. When done, click the Submit button to save the changes or Cancel to go back.

•Delete: Click the Delete button on the far right of the row to select the Agent to be deleted. Users will be prompted for confirmation via a dialog box; click OK to confirm or Cancel to go back.

-Call Queues Configuration

•Add: Click on the Add button to load the Add Call Queue configuration page. This is the main configuration page for call queues configured on the GXE502X.

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Contents Version Table of Contents Equipment Packaging Extension ConfigurationIntroduction Phone ExtensionsLocal Ippbx Number Express SetupExtension Length Extension Digit PrefixVersion Busy Lamp Field and Message Waiting Indication General SettingsExtension Number for Paging Trunk ConfigurationAuto Provisioning Extensions after Express Setup Extension Number for Internal Phone/FAX portsEnable Current Disconnect Default is Yes Internal Pstn Trunk Line Configuration via FXO portsCurrent Disconnect Threshold Version Internal Phone/Fax Port Line Call ControlSIP trunk Version Version Version External Pstn Trunk Line Version Conference Bridge Hunt/Ring Group Configuration Group Name Enter a name to identify this hunt/ring group Settings sub page of the Phone Extensions menuAuto-Attendant Configuration Voice Menu Configuration Version Playing Rules Configuration System Settings In-Queue Announcements Configuration Call Queues ConfigurationCall Queues Configuration Version Version System Configuration Networking SettingWAN Setting WAN-side Access and Security Using Dynamic DNSConfiguring port forwarding Route Configuration System Setting Setting the Administrator login passwordAdministrator Contact information Start of UDP Port for Media Transfer SIP Static Mapped IP and port ConfigurationVoicemail-to-Email Configuration SIP Static Mapped WAN Port for CBComMTZ+6MDT+5, Time Zone Self-Defined Time Zone ConfigurationManual Selection of Fax System Music MoH SelectionVoicemail/Fax mail box storage quota Version Feature Codes ƒ Call Forward Status Inquiry Version Firmware Upgrade Syslog Configuration Backup & Restore ConfigurationSystem Level Backup & Restore Peer Systems Advanced Options ConfigurationVersion Template Upload Reset & Reboot Status Version Version Reports System StatisticsCall Statistics Version Version Version Version Call Records Downloading Call Records Configuring Voicemail through the IVR Voicemail ConfigurationVersion Personal Web Portal Version