Grandstream Networks GXE502X Call Queues Configuration, In-Queue Announcements Configuration

GXE502X User Manual 7/9/2008

7. Call Queues Configuration

Call Queues give users (ie. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service.

-In-Queue Announcements Configuration

The In-Queue Announcements sub menu lets users configure the In-Queue Announcements for their group.

•In-Queue Announcement Name: This field allows users to enter a name (20 character limit) for the uploaded In-Queue Announcement file.

•In-Queue Announcement File: This field lets users specify the location of the audio file which will be uploaded. Users can type the path manually or click the Browse… button to navigate and select the file on their computer.

Note: - The In-Queue Announcement File must be in the following format: 8 KHz/16bit/MONO .wav or .ZIP (if you use the GXE502X IVR/System Prompt Conversion Tool).

-It is highly recommended to use the GXE502X IVR/System Prompt Conversion Tool to convert files to the .wav format before uploading them to the GXE502X.

-Agents Configuration Page

•Add: This page allows users to add an agent and configure its rules within the queue. User must specify the Name, Extension, SIP Password, Skill level, and Email address of the agent. Typical queues start with the most skilled agent.

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