Grandstream Networks GXE502X user manual Playing Rules Configuration

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GXE502X User Manual 7/9/2008

The Auto Attendant Greeting voice prompt can be uploaded from a computer or recorded directly from a registered GXE extension:.

-Upload file: Click the Browse button to search for voice prompt files on a local computer, select the file and click on the Submit button to add the file to auto-attendant. Please make sure that all uploaded files are converted via the correct tools

-Record Prompt: This feature let users specify a local extension to record their auto attendant greeting message. Clicking on the submit button will cause the selected extension to receive a call from GXE502X that will prompt the user to record the voice prompt.

Note: - Uploaded audio files must be in the following format: 8 KHz/16bit/ MONO .wav.

- It is highly recommended to use the GXE502X IVR/System Prompt Conversion Tool to convert the wav file before uploading it to GXE502X. Using this tool will generate a “ZIP” file that can be uploaded via the same field.

-Once the voice prompt is uploaded correctly, the message “Voice Menu File does NOT EXIST” will disappear and the user can preview the Voice menu by clicking the Preview button shown on the screen.

Modify: Click the Modify button to the right of the voice menu to select the auto- attendant/IVR to be modified. This will load the Modify Voice Menu page which allows users to re-configure the auto-attendant or IVR (Interactive Voice Response System)

Delete: To remove a voice menu: Click the Delete button on the far right of the voice menu you wish to delete. Users will be prompted for confirmation via a dialog box; click OK to confirm or Cancel to go back.

-Playing Rules Configuration:

Playing Rules can be configured to dictate which auto-attendant is played based on user defined time and date conditions. The Playing Rules section displays all configured Voice Menu playing rules, and allows the following actions to be performed:

Add: Clicking the Add button displays the playing rules details page which allows users to configure the time conditions required to play a specific auto-attendant Voice Menu:

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Contents Version Table of Contents Extension Configuration IntroductionPhone Extensions Equipment PackagingExpress Setup Extension LengthExtension Digit Prefix Local Ippbx NumberVersion General Settings Busy Lamp Field and Message Waiting IndicationTrunk Configuration Auto Provisioning Extensions after Express SetupExtension Number for Internal Phone/FAX ports Extension Number for PagingInternal Pstn Trunk Line Configuration via FXO ports Enable Current Disconnect Default is YesCurrent Disconnect Threshold Version Line Call Control Internal Phone/Fax PortSIP trunk Version Version Version External Pstn Trunk Line Version Conference Bridge Hunt/Ring Group Configuration Settings sub page of the Phone Extensions menu Group Name Enter a name to identify this hunt/ring groupAuto-Attendant Configuration Voice Menu Configuration Version Playing Rules Configuration System Settings Call Queues Configuration In-Queue Announcements ConfigurationCall Queues Configuration Version Version System Configuration Networking SettingWAN Setting WAN-side Access and Security Using Dynamic DNSConfiguring port forwarding Route Configuration System Setting Setting the Administrator login passwordAdministrator Contact information SIP Static Mapped IP and port Configuration Voicemail-to-Email ConfigurationSIP Static Mapped WAN Port for CBCom Start of UDP Port for Media TransferSelf-Defined Time Zone Configuration MTZ+6MDT+5, Time ZoneManual Selection of Fax System Music MoH SelectionVoicemail/Fax mail box storage quota Version Feature Codes ƒ Call Forward Status Inquiry Version Firmware Upgrade Backup & Restore Configuration Syslog ConfigurationSystem Level Backup & Restore Advanced Options Configuration Peer SystemsVersion Template Upload Reset & Reboot Status Version Version Reports System StatisticsCall Statistics Version Version Version Version Call Records Downloading Call Records Voicemail Configuration Configuring Voicemail through the IVRVersion Personal Web Portal Version