Avaya 4602SW, 4612, 4620SW, 4606, 4601, 4610SW manual Troubleshooting Guidelines, Error Conditions

Page 63

Chapter 4: Troubleshooting Guidelines

Introduction

This chapter describes problems that might occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems. For problems that occur during normal operation, see “Troubleshooting Guidelines” in the4600 Series IP Telephone LAN Administrator Guide.

This chapter contains the following sections:

●Descriptions of error conditions and methods for resolving them.

●The use of the V I E W option to view system values.

●Error and status messages, and methods for resolving them.

Error Conditions

There are four areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator:

1.Check both the power and Ethernet wiring for the following conditions:

●Whether all components are plugged in correctly.

●Check LAN connectivity in both directions to all servers - DHCP, TFTP, HTTP, DEFINITY® /MultiVantage™.

●If the telephone is supposed to be powered from the LAN, ensure that the LAN is properly administered and is compliant with IEEE 803.3af.

●Ensure that the Ethernet complies with Category 5e wiring.

2.If you are using static addressing:

●Use the View command) to find the names of the files being used and verify that these filenames match those on the TFTP or HTTP server. See The View Administrative Option on page 65 for more information. Check the Avaya Web site to verify whether the correct files are being used.

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Contents Series IP Telephone Copyright 2005, Avaya Inc All Rights Reserved Introduction Index Intended Audience About This GuideDocument Organization Installation GuideTerms Used in This Guide Device CommandAdministrative Online DocumentationAvaya Communication Manager Software Documentation Release Related DocumentsIP Telephone User Guide 4601/4602/4602SW IP Telephone Stand Instructions Customer SupportPage Introduction Series IP Telephone InstallationIP Telephone Models Pre-Installation Checklist Requirements to Verify about the NetworkMedia Server Avaya IP IP Telephone Release 16 4600 Series IP Telephone Release 2.2 Installation Guide Optional Items for Some IP Telephones Requirements to Verify for Each IP TelephoneAssembling the 4600 Series IP Telephone Powering the 4600 IP Telephone4621SW 4622SW 4625SW 4630/4630SW 4610SW 4690 Telephone Model See20 4600 Series IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP Telephone 22 4600 Series IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630/4630SW IP Telephone Connection Jacks on a 4610SW IP Telephone Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process Dhcp s secs # to program Vlan ID = n Saving to flash 1%, 1 secs 46xxUPGRADE.SCR n KB receivedHttp n uri Filename KB receivedExtension=nnnnnn #=OK NEW= Password= #=OKDowngrading Avaya IP Telephones Page Local Administrative Options Entering Data for Administrative Options Headset button IP Telephone # Backspace AlternativeSpeaker button Conference buttonThen Entering Data for the 4601 IP TelephoneLocal Programming Option Code See About Local Administrative ProceduresGroup Identifier on Static Addressing Installation Pre-Installation Checklist for Static AddressingNnn.nnn.nnn.nnn CallSv= Phone=nnn.nnn.nnn.nnnNnn.nnn.nnn.nnn Phone= CallSv=nnn.nnn.nnn.nnnNnn.nnn.nnn.nnn Mask= Router=nnn.nnn.nnn.nnnNnn.nnn.nnn.nnn Router= Mask=nnn.nnn.nnn.nnnNew values being saved Vlan ID=dddd New=Vlan test=ddd New= Save new values? *=no #=yesL2 audio=d New= QoS Option SettingL2 signaling=d New= Mute 7 6 7 # Mute Q O S #L3 signaling=dd New= No new values. #=OKSave new values? =no #=yes Interface Control Mute 4 6 8 # Mute I N T #PHY1=status *=change #=OK PHY2=status *=change #=OK Save new value? =no #=yesNew value being saved IR=enabled 0=disable #=OK IR=disabled 1=enable #=OKGroup Identifier Mute 4 7 6 8 7 Mute G R O U PGroup=ddd New= UDP Port=497xx New= Computer-Telephony Integration CTI Enable/DisableCTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OK Mute 2 8 4 # Mute C T I #Site-Specific Option Number Setting Mute 7 7 6 6 # Mute S S O N #SSON=ddd New= Mute 7 3 7 3 8 # Mute R E S E T # Reset System ValuesRestart phone? =no #=yes Reset values? *=no #=yesResetting values Are you sure? *=no #=yesRestart the Telephone Signaling Protocol Identifier Mute 7 4 4 Mute S I GSIG=protocol *=change #=OK Signaling Protocol Identifier Self test passed #=end Self-Test ProcedureMute 8 3 7 8 # Mute T E S T # Self test #=endAre you sure? =no #=yes Clear ProcedureMute 2 5 3 2 7 # Mute C L E a R # Clear all values? =no #=yesMute 2 5 3 7 8 # Mute a L E R T # Visual/Audible Alerting ProcedureAlerting=setting *=change #=OK Clearing valuesMute 2 4 2 3 3 7 # Mute C H a D D R # Manually Setting the Dhcp Client Hardware AddressAll phones save the new value Chaddr=ddd New=Mute 8 2 4 # Mute T a G # Setting L2Q Tagging Control 4601 OnlyPage Error Conditions Troubleshooting GuidelinesDtmf Tones View Administrative Option Nnn.nnn.nnn.nnn Ccccccccc00601Dhhhhhh CcccAaa.bbb.ccc.ddd Error and Status MessagesSoftphone Explained in Local Administrative Options Undefined Error Resource Error Troubleshooting the 4601 IP Telephone Line a, which is flashing Cause The PBX does not recognize the set type Page Scenarios for the Restart Process Reset values? =no #=yesLoading 5 secs Replbootv3.app 4084KB RestartingInitializing Starting Updating boot code Dhcp 0 secs * to programTftp n Http n uri Starting Appfilename n KB receivedSaving to flash n%, x secs Loading 5 secs App 4035 KBClearing SecsUpdating Where n is the number of KBs downloaded Appfilename n KB received 82 4600 Series IP Telephone Release 2.2 Installation Guide Scenarios for the Restart Process Page Index 86 4600 Series IP Telephone Release 2.2 Installation Guide
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4602, 4602SW, 4620SW, 4601, 4612 specifications

The Avaya 4606 is a versatile and robust IP desk phone designed primarily for business environments that require reliable communication solutions. Part of Avaya's 4600 series, this model integrates advanced technology with user-friendly functionality, accommodating the needs of both everyday users and IT managers.

One of the standout features of the Avaya 4606 is its large graphical display, which provides clear visibility and easy access to essential information. The phone is equipped with a four-line display that allows users to navigate through various menus, check call logs, and access voicemail with ease. Additionally, the display supports multiple languages, catering to a global workforce.

The Avaya 4606 offers a comprehensive range of calling features designed to enhance productivity. These include standard capabilities such as call waiting, call transfer, and speed dialing, as well as more advanced functions like conference calling and directory browsing. The device supports multiple lines, making it simple for users to manage several calls simultaneously.

From a technology standpoint, the Avaya 4606 is built on the Session Initiation Protocol (SIP), enabling seamless integration with various communication platforms. This technology ensures high-quality voice communication while allowing for easy customization and scalability in response to changing business needs. The phone is also compatible with Avaya’s One-X portal, providing users with additional features like unified messaging and mobile integration.

The Avaya 4606 is designed with user comfort in mind. It features ergonomic handset design and adjustable tilting options, allowing users to position the phone for optimal viewing and comfort during long calls. The dedicated buttons for frequently used functions further streamline operations and reduce the learning curve for new users.

Security is a critical aspect of any business communication tool, and the Avaya 4606 addresses this with built-in encryption capabilities that safeguard sensitive communications. This is particularly important in industries where confidentiality is paramount.

With its combination of user-friendly features, advanced technology, and security, the Avaya 4606 is well-suited for enterprises looking to enhance their communication infrastructure. Whether for individual users or office teams, this desk phone delivers reliable performance that can adapt and evolve with business needs. Its straightforward setup and management also appeal to IT departments, making it a comprehensive solution for modern workplaces.
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