Avaya 4602SW, 4612, 4620SW, 4606, 4601, 4610SW manual Line a, which is flashing

Page 72

Troubleshooting Guidelines

Table 3: Possible Error and Status Messages During Installation of the 4601 IP Telephone (continued)

Message

Visual Indication/Cause/Resolution

 

 

IP Address

VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance

in use by

Line a, which is flashing.

another

CAUSE: The telephone has detected an IP address conflict.

 

RESOLUTION: DHCP restart is automatically initiated. No user action

 

required.

 

 

No Ethernet

VISUAL INDICATION: No LEDs flash when phone is plugged in.

 

CAUSE: Telephone is not receiving power or when first plugged in, the IP

 

telephone is unable to communicate with the Ethernet.

 

RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is

 

Category 5, verify power is applied on the LAN to that jack, etc.

 

 

Password

VISUAL INDICATION: Message Waiting indicators at top of phone and left

Error

middle of faceplate display a broken flutter for a total of 5 cycles (with one

 

cycle being alternating 50 milliseconds on, 50 milliseconds off for 500

 

milliseconds followed by 500 milliseconds off), then flash continuously,

 

awaiting user entry.

 

CAUSE: The PBX does not recognize the password entered.

 

RESOLUTION: Confirm the password is correct, then try registration

 

again, taking particular care to enter the password accurately.

 

 

System busy

VISUAL INDICATION: Message Waiting indicators at top of phone and left

 

middle of faceplate display a broken flutter continuously (alternating 50

 

milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500

 

milliseconds off) until either the “*” or “#” button is pressed.

 

CAUSE: Most likely, the number of IP endpoints on the PBX is already at

 

maximum, Less likely, network resource is unavailable.

 

RESOLUTION: The telephone was attempting to access the PBX and was

 

not successful. Check the resource being called upon for its availability. If

 

the resource appears operational and properly linked to the network, verify

 

that addressing is accurate and a that communication path exists in both

 

directions between the telephone and the resource. Press * and use the

 

same values to retry the process. Or, press # to restart, then re-enter the

 

Extension and Password.

 

 

System Error

VISUAL INDICATION: Message Waiting indicators at top of phone and left

 

middle of faceplate display a broken flutter continuously (alternating 50

 

milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500

 

milliseconds off) until either the “*” or “#” button is pressed.

 

CAUSE: The PBX has an unspecified problem.

 

RESOLUTION: Press * and use the same values to retry the process. Or,

 

press # to restart, then re-enter the Extension and Password. Consult your

 

Avaya Media Server administration and troubleshooting documentation.

 

 

 

2 of 3

 

 

72 4600 Series IP Telephone Release 2.2 Installation Guide

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Contents Series IP Telephone Copyright 2005, Avaya Inc All Rights Reserved Introduction Index About This Guide Intended AudienceInstallation Guide Document OrganizationTerms Used in This Guide Command AdministrativeOnline Documentation DeviceRelated Documents Avaya Communication Manager Software Documentation ReleaseIP Telephone User Guide Customer Support 4601/4602/4602SW IP Telephone Stand InstructionsPage Series IP Telephone Installation IntroductionIP Telephone Models Pre-Installation Checklist Requirements to Verify about the NetworkMedia Server Avaya IP IP Telephone Release 16 4600 Series IP Telephone Release 2.2 Installation Guide Requirements to Verify for Each IP Telephone Optional Items for Some IP TelephonesPowering the 4600 IP Telephone Assembling the 4600 Series IP TelephoneTelephone Model See 4621SW 4622SW 4625SW 4630/4630SW 4610SW 469020 4600 Series IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP Telephone 22 4600 Series IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630/4630SW IP Telephone Connection Jacks on a 4610SW IP Telephone Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process Dhcp s secs # to program Vlan ID = n 46xxUPGRADE.SCR n KB received Http n uriFilename KB received Saving to flash 1%, 1 secsPassword= #=OK Extension=nnnnnn #=OK NEW=Downgrading Avaya IP Telephones Page Local Administrative Options Entering Data for Administrative Options IP Telephone # Backspace Alternative Speaker buttonConference button Headset buttonEntering Data for the 4601 IP Telephone ThenAbout Local Administrative Procedures Local Programming Option Code SeeGroup Identifier on Pre-Installation Checklist for Static Addressing Static Addressing InstallationPhone=nnn.nnn.nnn.nnn Nnn.nnn.nnn.nnn Phone=CallSv=nnn.nnn.nnn.nnn Nnn.nnn.nnn.nnn CallSv=Router=nnn.nnn.nnn.nnn Nnn.nnn.nnn.nnn Router=Mask=nnn.nnn.nnn.nnn Nnn.nnn.nnn.nnn Mask=Vlan ID=dddd New= Vlan test=ddd New=Save new values? *=no #=yes New values being savedQoS Option Setting L2 signaling=d New=Mute 7 6 7 # Mute Q O S # L2 audio=d New=L3 signaling=dd New= No new values. #=OKSave new values? =no #=yes Interface Control Mute 4 6 8 # Mute I N T #PHY1=status *=change #=OK Save new value? =no #=yes PHY2=status *=change #=OKIR=enabled 0=disable #=OK IR=disabled 1=enable #=OK New value being savedGroup Identifier Mute 4 7 6 8 7 Mute G R O U PGroup=ddd New= Computer-Telephony Integration CTI Enable/Disable CTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OKMute 2 8 4 # Mute C T I # UDP Port=497xx New=Site-Specific Option Number Setting Mute 7 7 6 6 # Mute S S O N #SSON=ddd New= Reset System Values Mute 7 3 7 3 8 # Mute R E S E T #Reset values? *=no #=yes Resetting valuesAre you sure? *=no #=yes Restart phone? =no #=yesRestart the Telephone Signaling Protocol Identifier Mute 7 4 4 Mute S I GSIG=protocol *=change #=OK Signaling Protocol Identifier Self-Test Procedure Mute 8 3 7 8 # Mute T E S T #Self test #=end Self test passed #=endClear Procedure Mute 2 5 3 2 7 # Mute C L E a R #Clear all values? =no #=yes Are you sure? =no #=yesVisual/Audible Alerting Procedure Alerting=setting *=change #=OKClearing values Mute 2 5 3 7 8 # Mute a L E R T #Manually Setting the Dhcp Client Hardware Address Mute 2 4 2 3 3 7 # Mute C H a D D R #Chaddr=ddd New= All phones save the new valueSetting L2Q Tagging Control 4601 Only Mute 8 2 4 # Mute T a G #Page Troubleshooting Guidelines Error ConditionsDtmf Tones View Administrative Option Ccccccccc 00601DhhhhhhCccc Nnn.nnn.nnn.nnnError and Status Messages Aaa.bbb.ccc.dddSoftphone Explained in Local Administrative Options Undefined Error Resource Error Troubleshooting the 4601 IP Telephone Line a, which is flashing Cause The PBX does not recognize the set type Page Reset values? =no #=yes Scenarios for the Restart ProcessLoading 5 secs Replbootv3.app 4084KB RestartingInitializing Starting Updating boot code Dhcp 0 secs * to programTftp n Http n uri Appfilename n KB received Saving to flash n%, x secsLoading 5 secs App 4035 KB StartingClearing SecsUpdating Where n is the number of KBs downloaded Appfilename n KB received 82 4600 Series IP Telephone Release 2.2 Installation Guide Scenarios for the Restart Process Page Index 86 4600 Series IP Telephone Release 2.2 Installation Guide
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4602, 4602SW, 4620SW, 4601, 4612 specifications

The Avaya 4606 is a versatile and robust IP desk phone designed primarily for business environments that require reliable communication solutions. Part of Avaya's 4600 series, this model integrates advanced technology with user-friendly functionality, accommodating the needs of both everyday users and IT managers.

One of the standout features of the Avaya 4606 is its large graphical display, which provides clear visibility and easy access to essential information. The phone is equipped with a four-line display that allows users to navigate through various menus, check call logs, and access voicemail with ease. Additionally, the display supports multiple languages, catering to a global workforce.

The Avaya 4606 offers a comprehensive range of calling features designed to enhance productivity. These include standard capabilities such as call waiting, call transfer, and speed dialing, as well as more advanced functions like conference calling and directory browsing. The device supports multiple lines, making it simple for users to manage several calls simultaneously.

From a technology standpoint, the Avaya 4606 is built on the Session Initiation Protocol (SIP), enabling seamless integration with various communication platforms. This technology ensures high-quality voice communication while allowing for easy customization and scalability in response to changing business needs. The phone is also compatible with Avaya’s One-X portal, providing users with additional features like unified messaging and mobile integration.

The Avaya 4606 is designed with user comfort in mind. It features ergonomic handset design and adjustable tilting options, allowing users to position the phone for optimal viewing and comfort during long calls. The dedicated buttons for frequently used functions further streamline operations and reduce the learning curve for new users.

Security is a critical aspect of any business communication tool, and the Avaya 4606 addresses this with built-in encryption capabilities that safeguard sensitive communications. This is particularly important in industries where confidentiality is paramount.

With its combination of user-friendly features, advanced technology, and security, the Avaya 4606 is well-suited for enterprises looking to enhance their communication infrastructure. Whether for individual users or office teams, this desk phone delivers reliable performance that can adapt and evolve with business needs. Its straightforward setup and management also appeal to IT departments, making it a comprehensive solution for modern workplaces.
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