Troubleshooting the 4601 IP Telephone | Avaya 4602SW, 4612, 4606

Troubleshooting the 4601 IP Telephone

Because the 4601 IP Telephone lacks a display, it uses its LEDs to indicate status and error situations. In Table 3, the Messages shown in the first column correspond to the equivalent conditions described in Table 2. Rather than displaying messages, the 4601 turns its LEDs on and off to indicate status or an error condition. LED indication is described in the second column of this table. In addition, not all conditions result in unique LED indications.

Table 3: Possible Error and Status Messages During Installation of the 4601 IP Telephone

Message	Visual Indication/Cause/Resolution

Extension VISUAL INDICATION: Message Waiting indicators at top of phone and

Error the left middle of the faceplate display a broken flutter for a total of 5 cycles (with one cycle being alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off).

CAUSE: The PBX does not recognize the extension entered or cannot find a valid gatekeeper.

RESOLUTION: Confirm the extension is correct and is correctly administered on the switch. Then try registration again, taking particular care to enter the extension accurately.

Extension VISUAL INDICATION: If the extension is currently being used and a first

in Use registration attempt is made, the Message Waiting indicators at the top of phone and left middle of the faceplate display a broken flutter (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) five times, then flash continuously, awaiting user entry. Making a second registration attempt using the same extension causes the Message Waiting indicators to display a continuous broken flutter, alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off. In addition, Call Appearance Line b’s LED flashes continuously until either the “*” or “#” button is pressed.

CAUSE: The PBX detects an extension conflict with an existing set or Softphone.

RESOLUTION: You can force the current telephone to register, and thereby disconnect the other user, by pressing #. The 4600 Series IP Telephone prompts you again for the Extension and Password. If you enter the same Extension and Password, you must confirm that you want to unregister the original user. Press # to unregister the original user and register the current phone. Then press * to reset the phone and enter a different Extension and Password. If no action is taken within 20 minutes, the phone attempts re-registration and repeats the process until you intervene or power is lost.

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4602, 4602SW, 4620SW, 4601, 4612 specifications

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