Avaya 4601, 4602SW, 4612, 4620SW, 4606, 4610SW manual Softphone

Page 68

Troubleshooting Guidelines

Table 2: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued)

MessageCause/Resolution

Discovering... CAUSE: The 46xx telephone is attempting to find a DHCP server.

RESOLUTION: If this message appears for more than a few seconds, verify with the LAN Administrator that a DHCP server is appropriately administered on the network. If there is not supposed to be a DHCP server, you must “break into” the Discovering process and use static addressing. See Static Addressing Installation on page 39. To break into the Discovering process, press the # button, and when you see the “100Mbs” or “10Mbs” message, quickly press the* (asterisk) button.

Extension Error

CAUSE: The PBX does not recognize the extension entered.

RESOLUTION: Confirm the extension is correct and is correctly administered on the switch. Then try registration again, taking particular care to enter the extension accurately.

Extension in

CAUSE: The PBX detects an extension conflict with an existing set or

Use

Softphone.

 

RESOLUTION: You can force the current telephone to register, and

 

thereby disconnect the other user, by pressing #. The 4600 Series IP

 

Telephone prompts you again for the Extension and Password. If you

 

enter the same Extension and Password, you are asked to confirm that

 

you want to unregister the original user. Press # to unregister the original

 

user and to register the current phone. Then press * to reset the phone

 

and enter a different Extension and Password.

 

 

Failed to set

CAUSE: The 4600 Series Telephone was originally installed on one

phone IP

switch with static addressing, and has subsequently been installed on

address

another switch with an active DHCP server assigning dynamic IP

 

addresses.

 

RESOLUTION: Reset the telephone.

 

 

File too large Cannot save file

CAUSE: The telephone does not have sufficient room to store the downloaded file.

RESOLUTION: Verify the proper filename is administered in the TFTP script file, and that the proper application file is located in the appropriate location on the TFTP server.

Gateway Error

Hardware failure

CAUSE: DEFINITY Release 8.4 does not have an H.323 station extension for this telephone.

RESOLUTION: On the station administration screen, ensure the DCP set being aliased for this IP telephone has an H.323 station extension administered, in accordance with switch administration instructions.

CAUSE: Hardware failure prevented downloading of application file.

RESOLUTION: Replace telephone.

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68 4600 Series IP Telephone Release 2.2 Installation Guide

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Contents Series IP Telephone Copyright 2005, Avaya Inc All Rights Reserved Introduction Index About This Guide Intended AudienceInstallation Guide Document OrganizationTerms Used in This Guide Command AdministrativeOnline Documentation DeviceRelated Documents Avaya Communication Manager Software Documentation ReleaseIP Telephone User Guide Customer Support 4601/4602/4602SW IP Telephone Stand InstructionsPage Series IP Telephone Installation IntroductionIP Telephone Models Media Server Avaya IP IP Telephone Release Pre-Installation ChecklistRequirements to Verify about the Network 16 4600 Series IP Telephone Release 2.2 Installation Guide Requirements to Verify for Each IP Telephone Optional Items for Some IP TelephonesPowering the 4600 IP Telephone Assembling the 4600 Series IP TelephoneTelephone Model See 4621SW 4622SW 4625SW 4630/4630SW 4610SW 469020 4600 Series IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP Telephone 22 4600 Series IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630/4630SW IP Telephone Connection Jacks on a 4610SW IP Telephone Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process Dhcp s secs # to program Vlan ID = n 46xxUPGRADE.SCR n KB received Http n uriFilename KB received Saving to flash 1%, 1 secsPassword= #=OK Extension=nnnnnn #=OK NEW=Downgrading Avaya IP Telephones Page Local Administrative Options Entering Data for Administrative Options IP Telephone # Backspace Alternative Speaker buttonConference button Headset buttonEntering Data for the 4601 IP Telephone ThenAbout Local Administrative Procedures Local Programming Option Code SeeGroup Identifier on Pre-Installation Checklist for Static Addressing Static Addressing InstallationPhone=nnn.nnn.nnn.nnn Nnn.nnn.nnn.nnn Phone=CallSv=nnn.nnn.nnn.nnn Nnn.nnn.nnn.nnn CallSv=Router=nnn.nnn.nnn.nnn Nnn.nnn.nnn.nnn Router=Mask=nnn.nnn.nnn.nnn Nnn.nnn.nnn.nnn Mask=Vlan ID=dddd New= Vlan test=ddd New=Save new values? *=no #=yes New values being savedQoS Option Setting L2 signaling=d New=Mute 7 6 7 # Mute Q O S # L2 audio=d New=Save new values? =no #=yes L3 signaling=dd New=No new values. #=OK PHY1=status *=change #=OK Interface ControlMute 4 6 8 # Mute I N T # Save new value? =no #=yes PHY2=status *=change #=OKIR=enabled 0=disable #=OK IR=disabled 1=enable #=OK New value being savedGroup=ddd New= Group IdentifierMute 4 7 6 8 7 Mute G R O U P Computer-Telephony Integration CTI Enable/Disable CTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OKMute 2 8 4 # Mute C T I # UDP Port=497xx New=SSON=ddd New= Site-Specific Option Number SettingMute 7 7 6 6 # Mute S S O N # Reset System Values Mute 7 3 7 3 8 # Mute R E S E T #Reset values? *=no #=yes Resetting valuesAre you sure? *=no #=yes Restart phone? =no #=yesRestart the Telephone SIG=protocol *=change #=OK Signaling Protocol IdentifierMute 7 4 4 Mute S I G Signaling Protocol Identifier Self-Test Procedure Mute 8 3 7 8 # Mute T E S T #Self test #=end Self test passed #=endClear Procedure Mute 2 5 3 2 7 # Mute C L E a R #Clear all values? =no #=yes Are you sure? =no #=yesVisual/Audible Alerting Procedure Alerting=setting *=change #=OKClearing values Mute 2 5 3 7 8 # Mute a L E R T #Manually Setting the Dhcp Client Hardware Address Mute 2 4 2 3 3 7 # Mute C H a D D R #Chaddr=ddd New= All phones save the new valueSetting L2Q Tagging Control 4601 Only Mute 8 2 4 # Mute T a G #Page Troubleshooting Guidelines Error ConditionsDtmf Tones View Administrative Option Ccccccccc 00601DhhhhhhCccc Nnn.nnn.nnn.nnnError and Status Messages Aaa.bbb.ccc.dddSoftphone Explained in Local Administrative Options Undefined Error Resource Error Troubleshooting the 4601 IP Telephone Line a, which is flashing Cause The PBX does not recognize the set type Page Reset values? =no #=yes Scenarios for the Restart ProcessInitializing Loading 5 secs Replbootv3.app 4084KBRestarting Tftp n Http n uri Starting Updating boot codeDhcp 0 secs * to program Appfilename n KB received Saving to flash n%, x secsLoading 5 secs App 4035 KB StartingUpdating ClearingSecs Where n is the number of KBs downloaded Appfilename n KB received 82 4600 Series IP Telephone Release 2.2 Installation Guide Scenarios for the Restart Process Page Index 86 4600 Series IP Telephone Release 2.2 Installation Guide
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4602, 4602SW, 4620SW, 4601, 4612 specifications

The Avaya 4606 is a versatile and robust IP desk phone designed primarily for business environments that require reliable communication solutions. Part of Avaya's 4600 series, this model integrates advanced technology with user-friendly functionality, accommodating the needs of both everyday users and IT managers.

One of the standout features of the Avaya 4606 is its large graphical display, which provides clear visibility and easy access to essential information. The phone is equipped with a four-line display that allows users to navigate through various menus, check call logs, and access voicemail with ease. Additionally, the display supports multiple languages, catering to a global workforce.

The Avaya 4606 offers a comprehensive range of calling features designed to enhance productivity. These include standard capabilities such as call waiting, call transfer, and speed dialing, as well as more advanced functions like conference calling and directory browsing. The device supports multiple lines, making it simple for users to manage several calls simultaneously.

From a technology standpoint, the Avaya 4606 is built on the Session Initiation Protocol (SIP), enabling seamless integration with various communication platforms. This technology ensures high-quality voice communication while allowing for easy customization and scalability in response to changing business needs. The phone is also compatible with Avaya’s One-X portal, providing users with additional features like unified messaging and mobile integration.

The Avaya 4606 is designed with user comfort in mind. It features ergonomic handset design and adjustable tilting options, allowing users to position the phone for optimal viewing and comfort during long calls. The dedicated buttons for frequently used functions further streamline operations and reduce the learning curve for new users.

Security is a critical aspect of any business communication tool, and the Avaya 4606 addresses this with built-in encryption capabilities that safeguard sensitive communications. This is particularly important in industries where confidentiality is paramount.

With its combination of user-friendly features, advanced technology, and security, the Avaya 4606 is well-suited for enterprises looking to enhance their communication infrastructure. Whether for individual users or office teams, this desk phone delivers reliable performance that can adapt and evolve with business needs. Its straightforward setup and management also appeal to IT departments, making it a comprehensive solution for modern workplaces.
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