Calling Features
Codes
Codes allow you to place a call using a billing or tracking code. Your phone supports two types of codes (provided by your administrator):
•Client Matter Codes (CMC) require you to enter a code to specify that the call relates to a specific client matter. Your administrator can assign client matter codes to customers, students, or other populations for call accounting and billing purposes.
•Forced Authorization Codes (FAC) allow you to manage call access and accounting. The Forced Authorization Codes feature requires that the user enter a valid authorization code before the call connects.
Place a Call Using a Client Matter Code
1.Dial a number.
2.After the tone, enter a client matter code (CMC).
Place a Call Using a Forced Authorization Code
1.Dial a number.
2.After the tone, enter a forced authorization code (FAC).
Conference
Conference allows you to talk simultaneously with multiple parties.
When you are talking on a call, use Conference to dial another party and add them to the call.
If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.
Before completing a conference procedure, you can press the Cancel softkey to cancel the procedure or you can press the Swap softkey to toggle between calls, allowing you to speak privately with each party.
As the conference host, you can remove individual participants from the conference.
The conference ends when all the participants hang up.
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) | 49 |