AT&T ATTCL83201 Troubleshooting, My telephone doesn’t work at all, Cannot get a dial tone

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Appendix

Troubleshooting

If you have difficulty with your phone please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My telephone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure you plug the battery connector securely into the cordless handset.

•Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least ten hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery. See page 7 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to

Battery installation and charging in this user’s manual on pages 7-8.

I cannot get a dial tone.

•Try all the suggestions above.

•Move the cordless handset closer to the telephone base. You may have moved out of range.

•If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

•Your line cord may be defective. Try installing a new line cord.

I cannot dial out.

•Try all the suggestions above.

•Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise.

•If other phones in your home are having the same problem, contact your telephone service provider (charges may apply).

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Contents Complete user’s manual Congratulations Abridged user’s manual Parts checklistTable of contents Multiple handset use Index Quick reference guide handset QCID/VOLUMEMain menu Quick reference guide telephone base Cancel MENU/SELECTAnswer on Avoid placing the telephone base too close to InstallationCharger installation Telephone base and charger installationTelephone base installation Step Battery installation and chargingCharge light Step Tabletop to wall mount installation Installation optionsWall mount to tabletop installation Setting Handset settingsRinger tone Ringer volumeTo set the date and time manually Set date/timeLCD language To turn on or off the caller ID announce featurePress MENU/SELECT to choose LCD language Set English/Français/Español as LCD language?To save your voicemail number Voicemail visual message waiting indicatorSave your speed dial voicemail number Clear voicemail indication To manually turn off the new voicemail indicatorsKey tone Rename handsetHome area code Use caller ID to automatically set date and timeTo set the home area code Only for 7 digit dial from CIDWebsite Dial modeTo set the dial mode Telephone base settings Ringer Volume MENU/SELECT, or enter the number using the dialing Or Español Base Use this feature when the telephone indicates there is Rename base Press MENU/SELECT. The screen briefly shows Use qCID or pDIR to highlight Tone or Pulse, then Telephone operation Temporary ringer silencing Using a cordless handset Ending a call Using a cordless handsetUsing the telephone base Press /SPEAKER Auto off To view the ten most recently dialed numbers Handset speakerphoneLast number redial To delete a redial entry Using a cordless handset To redial a number Using a cordless handsetEqualizer Call waiting Volume control Using a cordless handsetOptions while on calls Using the telephone base To mute a call Using a cordless handset To mute a callMute To end mute a callChain dialing To access the caller ID log while on a callTo access the redial list while on a call Temporary tone dialing Press MENU/SELECT to choose Transfer Blind transferTo transfer an outside call from a handset Transfer from Base 0 Base represents To transfer an outside call from the telephone baseHandset locator Multiple handset useTo start the paging tone To stop the paging toneIntercom Calling Handset Press MENU/SELECTCalling Handset X or Calling all handsets Calling or Base 0 is calling allTransfer . The handset shows Call transferred . Call transfer using intercomPush-to-talk PTT Turn PTT on or off Using a cordless handsetHandset shows Connecting to Handset PTT call to a single device Using a cordless handsetTelephone base shows Connecting to Handset PTT call to multiple devices To call multiple devices Using a cordless handsetConnecting to group Answer a PTT call Answer an incoming call during a PTT call Change a one-to-one PTT call to an intercom callEnd or leave a PTT call Make an outgoing call during PTT callCapacity About the directoryShared directory Create a new directory entry Create directory entriesAdd a predialed telephone number to the directory Review directory entries Review the directorySearch by name Search the directoryDisplay dial Delete a directory entry Using a cordless handsetDial, delete or edit directory entries Edit a directory entry Assign your voicemail speed dial number Speed dialAssign a speed dial number Dial. Press Reassign a speed dial numberDelete a speed dial number Check your voicemail using speed dial Make a call using speed dialInformation about caller ID with call waiting About caller IDHow the caller ID history caller ID log works Missed new call indicatorCaller ID history Memory match Caller ID operationBeginning or end of the caller ID log Review the caller ID historyDial a caller ID log entry View dialing optionsDelete caller ID log entries To delete an entry To delete all entriesSave a caller ID log entry to the directory On-screen message Reason Reasons for missing caller ID informationPress MENU/SELECT to select Play annc Answering system settingsAnnouncement MENU/SELECT to enter the main menu Answering system settings ANS on Answer on/offPress MENU/SELECT to select Call screening To change the setting Using a cordless handsetCall screening Toll saver To set the number of rings Using a cordless handsetNumber of rings To change the remote access code Remote access codeMessage alert tone Message recording time About the answering system Answering system and voicemail indicatorsUsing the answering machine and voicemail together Call screening To screen a call at the telephone base Message capacityVoice prompts Call intercept To screen a call at the handsetBase ringer Temporarily turning off the message alert tonePlay old msgs, then press MENU/SELECT or /PLAY/STOP Message playbackTo listen to messages at the telephone base To listen to messages on a cordless handset Options during playback When messages are playing on the telephone baseWhen messages are playing on the handset To delete all old messages on the telephone base Delete all old messagesDelete all old messages? To delete all old messages on the handsetPlay back a memo Record a memo Using a cordless handsetRecording and playing memos Message counter displays Base message counter displaysTo remotely reach your answering system Remote accessRemote commands Remote access Registering... Please wait and the in USE light on Adding and registering handsets/headsetsRegister a handset to the telephone base Press and hold /HANDSET Locator on Deregistering handsetsIt shows Deregister all devices? Release /HANDSET LocatorTelephone base screen icons Alert tones and lightsHandset screen icons Telephone base alert tones Handset alert tones USE LightsScreen messages Screen display messagesTransfer to Display screen messagesMy telephone doesn’t work at all TroubleshootingCannot get a dial tone Cannot dial outBatteries do not hold a charge My cordless handset isn’t performing normallyMy cordless handset does not ring when I receive a call Hear other calls while using my phoneMy calls cut in and out while I’m using my cordless handset Charge light is off or blinking System does not receive caller ID when on a callMy caller ID isn’t working Incomplete messagesSystem does not answer after the correct number of rings System does not respond to remote commandsDifficulty hearing messages Outgoing announcement is not clear System does not record messagesNew voicemail and show on the screens, and I don’t know why Cannot retrieve voicemail messagesCommon cure for electronic equipment Cleaning your telephone MaintenanceTaking care of your telephone Avoid waterSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC Part 68 and ActaFCC Part Call 1 800 222-3111. In Canada, dial 1 866 Limited warrantyHow do you get warranty service? Operation Operating time Technical specificationsIndex 112 Action Remote command Remote access wallet card