AT&T ATTCL83201 user manual System does not record messages, Outgoing announcement is not clear

Page 107

Appendix

Troubleshooting

System does not record messages.

•Make sure the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on.

•Make sure the memory of the answering system is not full.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (pages 73). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System announces, “Time and day not set.”

• You need to reset the system clock (page 13 or page 22).

Outgoing announcement is not clear.

•When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset or the telephone base.

•Make sure there is no background noise (TV, music, etc.) while recording.

New voicemail and show on the screens, and I don’t know why.

•Your telephone has both a built-in answering system and voicemail indication. If New voicemail and appear on the screens, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 77). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

I’ve set my LCD language to Spanish or French and I don’t know how to change it back to English.

•Press MENU/SELECT on your handset or base in idle mode. Then, on the handset or base enter 364#. You hear a confirmation tone.

101

Image 107

Contents Complete user’s manual Congratulations Abridged user’s manual Parts checklistTable of contents Multiple handset use Index Quick reference guide handset QCID/VOLUMEMain menu Quick reference guide telephone base Cancel MENU/SELECTAnswer on Avoid placing the telephone base too close to InstallationCharger installation Telephone base and charger installationTelephone base installation Step Battery installation and chargingCharge light Step Tabletop to wall mount installation Installation optionsWall mount to tabletop installation Setting Handset settingsRinger tone Ringer volumeTo set the date and time manually Set date/timeSet English/Français/Español as LCD language? To turn on or off the caller ID announce featureLCD language Press MENU/SELECT to choose LCD languageTo save your voicemail number Voicemail visual message waiting indicatorSave your speed dial voicemail number Clear voicemail indication To manually turn off the new voicemail indicatorsKey tone Rename handsetOnly for 7 digit dial from CID Use caller ID to automatically set date and timeHome area code To set the home area codeWebsite Dial modeTo set the dial mode Telephone base settings Ringer Volume MENU/SELECT, or enter the number using the dialing Or Español Base Use this feature when the telephone indicates there is Rename base Press MENU/SELECT. The screen briefly shows Use qCID or pDIR to highlight Tone or Pulse, then Telephone operation Temporary ringer silencing Using a cordless handset Ending a call Using a cordless handsetUsing the telephone base Press /SPEAKER Auto off To view the ten most recently dialed numbers Handset speakerphoneLast number redial To delete a redial entry Using a cordless handset To redial a number Using a cordless handsetEqualizer Call waiting Volume control Using a cordless handsetOptions while on calls To end mute a call Using a cordless handset To mute a callUsing the telephone base To mute a call MuteChain dialing To access the caller ID log while on a callTo access the redial list while on a call Temporary tone dialing Press MENU/SELECT to choose Transfer Blind transferTo transfer an outside call from a handset Transfer from Base 0 Base represents To transfer an outside call from the telephone baseTo stop the paging tone Multiple handset useHandset locator To start the paging toneIntercom Calling or Base 0 is calling all Press MENU/SELECTCalling Handset Calling Handset X or Calling all handsetsTransfer . The handset shows Call transferred . Call transfer using intercomPush-to-talk PTT Turn PTT on or off Using a cordless handsetHandset shows Connecting to Handset PTT call to a single device Using a cordless handsetTelephone base shows Connecting to Handset PTT call to multiple devices To call multiple devices Using a cordless handsetConnecting to group Answer a PTT call Answer an incoming call during a PTT call Change a one-to-one PTT call to an intercom callEnd or leave a PTT call Make an outgoing call during PTT callCapacity About the directoryShared directory Create a new directory entry Create directory entriesAdd a predialed telephone number to the directory Review directory entries Review the directorySearch by name Search the directoryDisplay dial Delete a directory entry Using a cordless handsetDial, delete or edit directory entries Edit a directory entry Assign your voicemail speed dial number Speed dialAssign a speed dial number Dial. Press Reassign a speed dial numberDelete a speed dial number Check your voicemail using speed dial Make a call using speed dialInformation about caller ID with call waiting About caller IDHow the caller ID history caller ID log works Missed new call indicatorCaller ID history Memory match Caller ID operationBeginning or end of the caller ID log Review the caller ID historyTo delete all entries View dialing optionsDial a caller ID log entry Delete caller ID log entries To delete an entrySave a caller ID log entry to the directory On-screen message Reason Reasons for missing caller ID informationPress MENU/SELECT to select Play annc Answering system settingsAnnouncement MENU/SELECT to enter the main menu Answering system settings ANS on Answer on/offPress MENU/SELECT to select Call screening To change the setting Using a cordless handsetCall screening Toll saver To set the number of rings Using a cordless handsetNumber of rings To change the remote access code Remote access codeMessage alert tone Message recording time About the answering system Answering system and voicemail indicatorsUsing the answering machine and voicemail together Call screening To screen a call at the telephone base Message capacityVoice prompts Temporarily turning off the message alert tone To screen a call at the handsetCall intercept Base ringerPlay old msgs, then press MENU/SELECT or /PLAY/STOP Message playbackTo listen to messages at the telephone base To listen to messages on a cordless handset Options during playback When messages are playing on the telephone baseWhen messages are playing on the handset To delete all old messages on the handset Delete all old messagesTo delete all old messages on the telephone base Delete all old messages?Play back a memo Record a memo Using a cordless handsetRecording and playing memos Message counter displays Base message counter displaysTo remotely reach your answering system Remote accessRemote commands Remote access Registering... Please wait and the in USE light on Adding and registering handsets/headsetsRegister a handset to the telephone base Release /HANDSET Locator Deregistering handsetsPress and hold /HANDSET Locator on It shows Deregister all devices?Telephone base screen icons Alert tones and lightsHandset screen icons Telephone base alert tones Handset alert tonesUSE LightsScreen messages Screen display messagesTransfer to Display screen messagesCannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneBatteries do not hold a charge My cordless handset isn’t performing normallyMy cordless handset does not ring when I receive a call Hear other calls while using my phoneMy calls cut in and out while I’m using my cordless handset Incomplete messages System does not receive caller ID when on a callCharge light is off or blinking My caller ID isn’t workingSystem does not answer after the correct number of rings System does not respond to remote commandsDifficulty hearing messages Cannot retrieve voicemail messages System does not record messagesOutgoing announcement is not clear New voicemail and show on the screens, and I don’t know whyCommon cure for electronic equipment Avoid water MaintenanceCleaning your telephone Taking care of your telephoneSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC Part 68 and ActaFCC Part Call 1 800 222-3111. In Canada, dial 1 866 Limited warrantyHow do you get warranty service? Operation Operating time Technical specificationsIndex 112 Action Remote command Remote access wallet card