AT&T ATTCL83201 Difficulty hearing messages, System does not respond to remote commands

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Appendix

Troubleshooting

Difficulty hearing messages.

•Press VOLUME/p to increase the telephone base speaker volume.

•Press pDIR/VOLUME to adjust the message playback volume on a handset.

System does not answer after the correct number of rings.

•Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on.

•If toll saver is activated, the number of rings changes to two when you have new messages stored (pages 73).

•If the memory is full or the system is off, the system will answer after ten rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (pages 73). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (page 74).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the phone line you are using. Press dialing keys firmly.

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Contents Complete user’s manual Congratulations Parts checklist Abridged user’s manualTable of contents Multiple handset use Index QCID/VOLUME Quick reference guide handsetMain menu Cancel MENU/SELECT Quick reference guide telephone baseAnswer on Installation Avoid placing the telephone base too close toTelephone base installation Telephone base and charger installationCharger installation Battery installation and charging StepCharge light Step Installation options Tabletop to wall mount installationWall mount to tabletop installation Handset settings SettingRinger volume Ringer toneSet date/time To set the date and time manuallyPress MENU/SELECT to choose LCD language To turn on or off the caller ID announce featureLCD language Set English/Français/Español as LCD language?Save your speed dial voicemail number Voicemail visual message waiting indicatorTo save your voicemail number To manually turn off the new voicemail indicators Clear voicemail indicationRename handset Key toneTo set the home area code Use caller ID to automatically set date and timeHome area code Only for 7 digit dial from CIDTo set the dial mode Dial modeWebsite Telephone base settings Ringer Volume MENU/SELECT, or enter the number using the dialing Or Español Base Use this feature when the telephone indicates there is Rename base Press MENU/SELECT. The screen briefly shows Use qCID or pDIR to highlight Tone or Pulse, then Telephone operation Using the telephone base Press /SPEAKER Auto off Ending a call Using a cordless handsetTemporary ringer silencing Using a cordless handset Last number redial Handset speakerphoneTo view the ten most recently dialed numbers To redial a number Using a cordless handset To delete a redial entry Using a cordless handsetEqualizer Options while on calls Volume control Using a cordless handsetCall waiting Mute Using a cordless handset To mute a callUsing the telephone base To mute a call To end mute a callTo access the redial list while on a call To access the caller ID log while on a callChain dialing Temporary tone dialing To transfer an outside call from a handset Blind transferPress MENU/SELECT to choose Transfer To transfer an outside call from the telephone base Transfer from Base 0 Base representsTo start the paging tone Multiple handset useHandset locator To stop the paging toneIntercom Calling Handset X or Calling all handsets Press MENU/SELECTCalling Handset Calling or Base 0 is calling allCall transfer using intercom Transfer . The handset shows Call transferred .Turn PTT on or off Using a cordless handset Push-to-talk PTTPTT call to a single device Using a cordless handset Handset shows Connecting to HandsetTelephone base shows Connecting to Handset Connecting to group To call multiple devices Using a cordless handsetPTT call to multiple devices Answer a PTT call Change a one-to-one PTT call to an intercom call Answer an incoming call during a PTT callMake an outgoing call during PTT call End or leave a PTT callShared directory About the directoryCapacity Create directory entries Create a new directory entryAdd a predialed telephone number to the directory Review the directory Review directory entriesSearch the directory Search by nameDial, delete or edit directory entries Delete a directory entry Using a cordless handsetDisplay dial Edit a directory entry Assign a speed dial number Speed dialAssign your voicemail speed dial number Delete a speed dial number Reassign a speed dial numberDial. Press Make a call using speed dial Check your voicemail using speed dialAbout caller ID Information about caller ID with call waitingCaller ID history Missed new call indicatorHow the caller ID history caller ID log works Caller ID operation Memory matchReview the caller ID history Beginning or end of the caller ID logDelete caller ID log entries To delete an entry View dialing optionsDial a caller ID log entry To delete all entriesSave a caller ID log entry to the directory Reasons for missing caller ID information On-screen message ReasonAnnouncement Answering system settingsPress MENU/SELECT to select Play annc MENU/SELECT to enter the main menu Answering system settings Answer on/off ANS onCall screening To change the setting Using a cordless handsetPress MENU/SELECT to select Call screening Number of rings To set the number of rings Using a cordless handsetToll saver Remote access code To change the remote access codeMessage alert tone Message recording time Using the answering machine and voicemail together Answering system and voicemail indicatorsAbout the answering system Voice prompts Message capacityCall screening To screen a call at the telephone base Base ringer To screen a call at the handsetCall intercept Temporarily turning off the message alert toneTo listen to messages at the telephone base Message playbackPlay old msgs, then press MENU/SELECT or /PLAY/STOP To listen to messages on a cordless handset When messages are playing on the handset When messages are playing on the telephone baseOptions during playback Delete all old messages? Delete all old messagesTo delete all old messages on the telephone base To delete all old messages on the handsetRecording and playing memos Record a memo Using a cordless handsetPlay back a memo Base message counter displays Message counter displaysRemote commands Remote accessTo remotely reach your answering system Remote access Register a handset to the telephone base Adding and registering handsets/headsetsRegistering... Please wait and the in USE light on It shows Deregister all devices? Deregistering handsetsPress and hold /HANDSET Locator on Release /HANDSET LocatorHandset screen icons Alert tones and lightsTelephone base screen icons Handset alert tones Telephone base alert tonesLights USEScreen display messages Screen messagesDisplay screen messages Transfer toCannot get a dial tone TroubleshootingMy telephone doesn’t work at all Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a chargeHear other calls while using my phone My cordless handset does not ring when I receive a callMy calls cut in and out while I’m using my cordless handset My caller ID isn’t working System does not receive caller ID when on a callCharge light is off or blinking Incomplete messagesDifficulty hearing messages System does not respond to remote commandsSystem does not answer after the correct number of rings New voicemail and show on the screens, and I don’t know why System does not record messagesOutgoing announcement is not clear Cannot retrieve voicemail messagesCommon cure for electronic equipment Taking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Safety informationEspecially about cordless telephones FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty Call 1 800 222-3111. In Canada, dial 1 866How do you get warranty service? Technical specifications Operation Operating timeIndex 112 Remote access wallet card Action Remote command