AT&T EL52210, EL52510 Troubleshooting, My telephone doesn’t work at all, Cannot get a dial tone

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. When you call customer service, you will need the serial number or model number found on the bottom of the telephone base.

My telephone doesn’t work at all.

Make sure the power cord is securely plugged in.

Make sure that the battery connector is securely plugged into the cordless handset.

Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows LOW BATTERY, refer to Battery charging on page 6 for details.

Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

You may need to purchase a new battery. Please refer to Battery installation on page 5.

I cannot get a dial tone.

First try all the suggestions above.

Move the cordless handset closer to the telephone base. You might have moved out of range.

If the previous suggestions don’t work, disconnect the telephone base from the telephone wall jack and connect to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.

I cannot dial out.

First try all the suggestions in the item I cannot get a dial tone on this page.

Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

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Contents User’s manual Congratulations Parts checklist Table of contents Answering system operation Answering system settingsCaller ID AppendixAvoid placing the telephone base too close to Quick reference guide Using menus Main menuTelephone base and charger installation Important InformationCharge light Battery installation and chargingBattery installation Place in Charger Battery chargingBattery indicators Battery status Action Handset X at leastWall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structurePress MENU/SELECT to select Ringer Volume Handset settingsRinger volume Ringer toneVoicemail waiting visual message waiting indicator Clear voicemail indicationKey tone Set date/timeHome area code Answering system settingsDial mode Telephone base ringer volume On-hook dialing predialing Making, answering and ending a callMaking a call To make a call To silence the ringer temporarily on the telephone baseEnding a call Answering a callSpeakerphone Redial To delete a number from the redial list Options while on calls Temporary tone dialing To access the directory while on a callTo access the caller ID history while on a call Chain dialingTo access the redial list while on a call Join a call in processTo stop the paging tone Handset locatorTo start the paging tone To answer an incoming call during an intercom call IntercomTo make and answer an intercom call To answer the incoming outside callCall transfer using intercom Directory overview Create directory entries To create a new directory entryKey To add a predialed telephone number to the directoryDial To search by name Reviewing the directoryTo review directory entries To edit a directory entry Dialing, deleting and editing a directory entryTo delete a directory entry Directory Empty Speed dial locationsTo clear a speed dial location To dial a speed dial number About home area code About caller IDInformation about caller ID with call waiting To view the dialing options onMemory match Caller ID historyHow caller ID history call log works Reasons for missing caller ID information Missed new calls indicatorCaller ID operation To review the caller ID history To view the dialing optionsTo dial a caller ID history number To delete all caller ID history entriesSaving a caller ID history entry in the directory Using the telephone base Answering system setupUsing the handset Answering on/offTo record a new announcement AnnouncementTo play the current announcement Press MENU/SELECT to select Call Screening Call screening setupTo delete your announcement Number of ringsRemote access code Message alert toneAnswering system new message indication Answering system and voicemailAbout answering system and voicemail Icon and XX NEW MessagesMessage capacity Answering system overviewVoice prompts Call screeningCall intercept Temporarily turning off the message alert toneTo listen to messages at the telephone base Message playbackTo listen to messages To listen to messages at the handsetOptions during playback When messages are playing on the telephone baseWhen messages are playing on the handset To delete all old messages at the handset To delete all old messagesTo delete all old messages at the telephone base Delete ALL OLD, the screen shows no MessageTo play back memos Recording and playing memosTo record a memo Message window displays Remote access To remotely access the answering systemRemote access Screen icons Screen icons, indicator lights and alert tonesHandset indicator lights ANS onTelephone base alert tones Telephone base indicator lightsHandset alert tones ANS ON/OFF lightHandset display screen messages Phone Cannot get a dial tone TroubleshootingMy telephone doesn’t work at all Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offMy calls cut in and out while I’m using my cordless handset Experience poor sound quality when using the speakerphoneHear other calls while using my telephone My cordless handset does not ring when I receive a call Icon shows on the display and I don’t know why My telephone does not receive caller ID when on a callMy caller ID isn’t working Cannot retrieve voicemail messagesAnswering system announces Time and date not set Answering system does not respond to remote commandsDifficulty hearing messages Answering system does not record messages Announcement is not clearCommon cure for electronic equipment Taking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Especially about cordless telephonesEspecially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? How do you get warranty service? Other limitationsTelephone operating range Technical specificationsDect 6.0 digital technology Index Index During playback Remote access wallet cardAction Remote command