AT&T EL52500, EL52510, EL52450, EL52350, EL52300 Batteries do not hold a charge, Charge light is off

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Appendix

Troubleshooting

The batteries do not hold a charge.

•If the cordless handset is in the telephone base or charger and the charge light does not come on, refer to the item The charge light is off on this page.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows LOW BATTERY, refer to Battery charging on page 6 for details.

•You may need to purchase a new battery. Please refer to Battery installation on page 5.

The charge light is off.

•Make sure the power cord is plugged in correctly and securely.

•Make sure the battery is installed correctly in the handset. Follow the instructions in Battery installation on page 5 to install the battery.

•Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Clean the cordless handset and telephone base charging contacts each month using a pencil eraser or cloth.

I get noise, static, or weak signals even when I’m near the telephone base.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

•Other electronic products, such as computers, wireless routers, microwave ovens and other cordless telephones can interfere with the performance of your cordless telephone. You may be able to improve the performance of your telephone by installing the telephone base as far away as possible from other electronic devices.

•Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

•If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.

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Contents User’s manual Congratulations Parts checklist Table of contents Answering system settings Caller IDAnswering system operation AppendixAvoid placing the telephone base too close to Quick reference guide Using menus Main menuTelephone base and charger installation Important InformationBattery installation Battery installation and chargingCharge light Battery charging Battery indicators Battery status ActionPlace in Charger Handset X at leastWall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structureHandset settings Ringer volumePress MENU/SELECT to select Ringer Volume Ringer toneVoicemail waiting visual message waiting indicator Clear voicemail indicationKey tone Set date/timeDial mode Answering system settingsHome area code Telephone base ringer volume Making, answering and ending a call Making a call To make a callOn-hook dialing predialing To silence the ringer temporarily on the telephone baseSpeakerphone Answering a callEnding a call Redial To delete a number from the redial list Options while on calls To access the directory while on a call To access the caller ID history while on a callTemporary tone dialing Chain dialingTo access the redial list while on a call Join a call in processTo start the paging tone Handset locatorTo stop the paging tone Intercom To make and answer an intercom callTo answer an incoming call during an intercom call To answer the incoming outside callCall transfer using intercom Directory overview Create directory entries To create a new directory entryDial To add a predialed telephone number to the directoryKey To review directory entries Reviewing the directoryTo search by name To delete a directory entry Dialing, deleting and editing a directory entryTo edit a directory entry To clear a speed dial location Speed dial locationsDirectory Empty To dial a speed dial number About caller ID Information about caller ID with call waitingAbout home area code To view the dialing options onHow caller ID history call log works Caller ID historyMemory match Caller ID operation Missed new calls indicatorReasons for missing caller ID information To review the caller ID history To view the dialing optionsTo dial a caller ID history number To delete all caller ID history entriesSaving a caller ID history entry in the directory Answering system setup Using the handsetUsing the telephone base Answering on/offTo play the current announcement AnnouncementTo record a new announcement Call screening setup To delete your announcementPress MENU/SELECT to select Call Screening Number of ringsRemote access code Message alert toneAnswering system and voicemail About answering system and voicemailAnswering system new message indication Icon and XX NEW MessagesAnswering system overview Voice promptsMessage capacity Call screeningCall intercept Temporarily turning off the message alert toneMessage playback To listen to messagesTo listen to messages at the telephone base To listen to messages at the handsetWhen messages are playing on the handset When messages are playing on the telephone baseOptions during playback To delete all old messages To delete all old messages at the telephone baseTo delete all old messages at the handset Delete ALL OLD, the screen shows no MessageTo record a memo Recording and playing memosTo play back memos Message window displays Remote access To remotely access the answering systemRemote access Screen icons, indicator lights and alert tones Handset indicator lightsScreen icons ANS onTelephone base indicator lights Handset alert tonesTelephone base alert tones ANS ON/OFF lightHandset display screen messages Phone Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offHear other calls while using my telephone Experience poor sound quality when using the speakerphoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My telephone does not receive caller ID when on a call My caller ID isn’t workingIcon shows on the display and I don’t know why Cannot retrieve voicemail messagesDifficulty hearing messages Answering system does not respond to remote commandsAnswering system announces Time and date not set Answering system does not record messages Announcement is not clearCommon cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Especially about cordless telephonesEspecially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? How do you get warranty service? Other limitationsDect 6.0 digital technology Technical specificationsTelephone operating range Index Index Action Remote command Remote access wallet cardDuring playback
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