AT&T EL52350, EL52510, EL52500, EL52450 My cordless handset does not ring when I receive a call

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Appendix

Troubleshooting

•Relocate your telephone base to a higher location. The telephone will have better reception when installed in a high area.

•If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My cordless handset does not ring when I receive a call.

•Make sure that the ringer is not turned off. Refer to Ringer volume on page 11.

•Make sure the telephone line cord is plugged securely into the telephone base and the telephone wall jack. Make sure the power cord is securely plugged in.

•The cordless handset may be too far from the telephone base.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephone start ringing.

•The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.

•If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

•Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is the telephone wall jack. Contact your telephone service provider (charges may apply).

•Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from electronic devices such as wireless routers, or other cordless telephones.

•Completely remove then replace the battery. Place the cordless handset in the telephone base. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

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Contents User’s manual Congratulations Parts checklist Table of contents Answering system operation Answering system settingsCaller ID AppendixAvoid placing the telephone base too close to Quick reference guide Using menus Main menuTelephone base and charger installation Important InformationBattery installation and charging Battery installationCharge light Place in Charger Battery chargingBattery indicators Battery status Action Handset X at leastWall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structurePress MENU/SELECT to select Ringer Volume Handset settingsRinger volume Ringer toneVoicemail waiting visual message waiting indicator Clear voicemail indicationKey tone Set date/timeAnswering system settings Dial modeHome area code Telephone base ringer volume On-hook dialing predialing Making, answering and ending a callMaking a call To make a call To silence the ringer temporarily on the telephone baseAnswering a call SpeakerphoneEnding a call Redial To delete a number from the redial list Options while on calls Temporary tone dialing To access the directory while on a callTo access the caller ID history while on a call Chain dialingTo access the redial list while on a call Join a call in processHandset locator To start the paging toneTo stop the paging tone To answer an incoming call during an intercom call IntercomTo make and answer an intercom call To answer the incoming outside callCall transfer using intercom Directory overview Create directory entries To create a new directory entryTo add a predialed telephone number to the directory DialKey Reviewing the directory To review directory entriesTo search by name Dialing, deleting and editing a directory entry To delete a directory entryTo edit a directory entry Speed dial locations To clear a speed dial locationDirectory Empty To dial a speed dial number About home area code About caller IDInformation about caller ID with call waiting To view the dialing options onCaller ID history How caller ID history call log worksMemory match Missed new calls indicator Caller ID operationReasons for missing caller ID information To review the caller ID history To view the dialing optionsTo dial a caller ID history number To delete all caller ID history entriesSaving a caller ID history entry in the directory Using the telephone base Answering system setupUsing the handset Answering on/offAnnouncement To play the current announcementTo record a new announcement Press MENU/SELECT to select Call Screening Call screening setupTo delete your announcement Number of ringsRemote access code Message alert toneAnswering system new message indication Answering system and voicemailAbout answering system and voicemail Icon and XX NEW MessagesMessage capacity Answering system overviewVoice prompts Call screeningCall intercept Temporarily turning off the message alert toneTo listen to messages at the telephone base Message playbackTo listen to messages To listen to messages at the handsetWhen messages are playing on the telephone base When messages are playing on the handsetOptions during playback To delete all old messages at the handset To delete all old messagesTo delete all old messages at the telephone base Delete ALL OLD, the screen shows no MessageRecording and playing memos To record a memoTo play back memos Message window displays Remote access To remotely access the answering systemRemote access Screen icons Screen icons, indicator lights and alert tonesHandset indicator lights ANS onTelephone base alert tones Telephone base indicator lightsHandset alert tones ANS ON/OFF lightHandset display screen messages Phone Cannot get a dial tone TroubleshootingMy telephone doesn’t work at all Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offExperience poor sound quality when using the speakerphone Hear other calls while using my telephoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call Icon shows on the display and I don’t know why My telephone does not receive caller ID when on a callMy caller ID isn’t working Cannot retrieve voicemail messagesAnswering system does not respond to remote commands Difficulty hearing messagesAnswering system announces Time and date not set Answering system does not record messages Announcement is not clearCommon cure for electronic equipment Taking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Especially about cordless telephonesEspecially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty What does this limited warranty cover?How long is the limited warranty period? How do you get warranty service? Other limitationsTechnical specifications Dect 6.0 digital technologyTelephone operating range Index Index Remote access wallet card Action Remote commandDuring playback
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