AT&T EL52510, EL52500, EL52450, EL52350, EL52300 My cordless handset isn’t performing normally

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Appendix

Troubleshooting

•Check that all the telephones connected to the same telephone line are hung up.

•Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area (see Dial mode on page 14).

•Eliminate any background noise. Noise from a television, radio or other appliances may cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.

•If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

My cordless handset isn’t performing normally.

•Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different, working electrical outlet not controlled by a wall switch.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away from these types of electronic devices as possible: television sets, VCRs, or other cordless telephones.

OUT OF RANGE OR NO PWR AT BASE appears on my cordless handset.

•Ensure that the telephone base is powered up.

•Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away from these types of electronic devices as possible: television sets, VCRs, or other cordless telephones.

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Contents User’s manual Congratulations Parts checklist Table of contents Appendix Answering system settingsCaller ID Answering system operationAvoid placing the telephone base too close to Quick reference guide Main menu Using menusImportant Information Telephone base and charger installationBattery installation and charging Battery installationCharge light Handset X at least Battery chargingBattery indicators Battery status Action Place in ChargerTabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewRinger tone Handset settingsRinger volume Press MENU/SELECT to select Ringer VolumeClear voicemail indication Voicemail waiting visual message waiting indicatorSet date/time Key toneAnswering system settings Dial modeHome area code Telephone base ringer volume To silence the ringer temporarily on the telephone base Making, answering and ending a callMaking a call To make a call On-hook dialing predialingAnswering a call SpeakerphoneEnding a call Redial To delete a number from the redial list Options while on calls Chain dialing To access the directory while on a callTo access the caller ID history while on a call Temporary tone dialingJoin a call in process To access the redial list while on a callHandset locator To start the paging toneTo stop the paging tone To answer the incoming outside call IntercomTo make and answer an intercom call To answer an incoming call during an intercom callCall transfer using intercom Directory overview To create a new directory entry Create directory entriesTo add a predialed telephone number to the directory DialKey Reviewing the directory To review directory entriesTo search by name Dialing, deleting and editing a directory entry To delete a directory entryTo edit a directory entry Speed dial locations To clear a speed dial locationDirectory Empty To dial a speed dial number To view the dialing options on About caller IDInformation about caller ID with call waiting About home area codeCaller ID history How caller ID history call log worksMemory match Missed new calls indicator Caller ID operationReasons for missing caller ID information To view the dialing options To review the caller ID historyTo delete all caller ID history entries To dial a caller ID history numberSaving a caller ID history entry in the directory Answering on/off Answering system setupUsing the handset Using the telephone baseAnnouncement To play the current announcementTo record a new announcement Number of rings Call screening setupTo delete your announcement Press MENU/SELECT to select Call ScreeningMessage alert tone Remote access codeIcon and XX NEW Messages Answering system and voicemailAbout answering system and voicemail Answering system new message indicationCall screening Answering system overviewVoice prompts Message capacityTemporarily turning off the message alert tone Call interceptTo listen to messages at the handset Message playbackTo listen to messages To listen to messages at the telephone baseWhen messages are playing on the telephone base When messages are playing on the handsetOptions during playback Delete ALL OLD, the screen shows no Message To delete all old messagesTo delete all old messages at the telephone base To delete all old messages at the handsetRecording and playing memos To record a memoTo play back memos Message window displays To remotely access the answering system Remote accessRemote access ANS on Screen icons, indicator lights and alert tonesHandset indicator lights Screen iconsANS ON/OFF light Telephone base indicator lightsHandset alert tones Telephone base alert tonesHandset display screen messages Phone Cannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeExperience poor sound quality when using the speakerphone Hear other calls while using my telephoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call Cannot retrieve voicemail messages My telephone does not receive caller ID when on a callMy caller ID isn’t working Icon shows on the display and I don’t know whyAnswering system does not respond to remote commands Difficulty hearing messagesAnswering system announces Time and date not set Announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Avoid water MaintenanceCleaning your telephone Taking care of your telephoneEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part Limited warranty What does this limited warranty cover?How long is the limited warranty period? Other limitations How do you get warranty service?Technical specifications Dect 6.0 digital technologyTelephone operating range Index Index Remote access wallet card Action Remote commandDuring playback