AT&T EL52350, EL52510 Answering system and voicemail, About answering system and voicemail

Page 48

Answering system operation

Answering system and voicemail

About answering system and voicemail

Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built- in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

If and NEW VOICEMAIL display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

If you have voicemail provided by your telephone service provider, we recommend setting your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls

in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

Answering system new message indication

When there are new messages (including memos) on the answering system, the number of new messages stored flashes in the message window on the

telephone base and the

icon and XX NEW MESSAGES

 

HANDSET 1

appear on the screen of each system handset. If the new

 

 

16 NEW MESSAGES

message alert tone is turned on, the telephone base beeps

 

 

 

 

every 10 seconds when there are new messages.

 

 

10:30PM 11/20

 

 

To listen to messages recorded on your digital answering system, use the PLAY MESSAGES menu from a handset or press

PLAY/STOP on the telephone base (see Message playback on page 46).

43

Page 47 Page 49
Image 48
Page 47 Page 49
Contents User’s manual Congratulations Parts checklist Table of contents Answering system settings Caller IDAnswering system operation AppendixAvoid placing the telephone base too close to Quick reference guide Using menus Main menuTelephone base and charger installation Important InformationBattery installation and charging Battery installationCharge light Battery charging Battery indicators Battery status ActionPlace in Charger Handset X at leastWall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structureHandset settings Ringer volumePress MENU/SELECT to select Ringer Volume Ringer toneVoicemail waiting visual message waiting indicator Clear voicemail indicationKey tone Set date/timeAnswering system settings Dial modeHome area code Telephone base ringer volume Making, answering and ending a call Making a call To make a callOn-hook dialing predialing To silence the ringer temporarily on the telephone baseAnswering a call SpeakerphoneEnding a call Redial To delete a number from the redial list Options while on calls To access the directory while on a call To access the caller ID history while on a callTemporary tone dialing Chain dialingTo access the redial list while on a call Join a call in processHandset locator To start the paging toneTo stop the paging tone Intercom To make and answer an intercom callTo answer an incoming call during an intercom call To answer the incoming outside callCall transfer using intercom Directory overview Create directory entries To create a new directory entryTo add a predialed telephone number to the directory DialKey Reviewing the directory To review directory entriesTo search by name Dialing, deleting and editing a directory entry To delete a directory entryTo edit a directory entry Speed dial locations To clear a speed dial locationDirectory Empty To dial a speed dial number About caller ID Information about caller ID with call waitingAbout home area code To view the dialing options onCaller ID history How caller ID history call log worksMemory match Missed new calls indicator Caller ID operationReasons for missing caller ID information To review the caller ID history To view the dialing optionsTo dial a caller ID history number To delete all caller ID history entriesSaving a caller ID history entry in the directory Answering system setup Using the handsetUsing the telephone base Answering on/offAnnouncement To play the current announcementTo record a new announcement Call screening setup To delete your announcementPress MENU/SELECT to select Call Screening Number of ringsRemote access code Message alert toneAnswering system and voicemail About answering system and voicemailAnswering system new message indication Icon and XX NEW MessagesAnswering system overview Voice promptsMessage capacity Call screeningCall intercept Temporarily turning off the message alert toneMessage playback To listen to messagesTo listen to messages at the telephone base To listen to messages at the handsetWhen messages are playing on the telephone base When messages are playing on the handsetOptions during playback To delete all old messages To delete all old messages at the telephone baseTo delete all old messages at the handset Delete ALL OLD, the screen shows no MessageRecording and playing memos To record a memoTo play back memos Message window displays Remote access To remotely access the answering systemRemote access Screen icons, indicator lights and alert tones Handset indicator lightsScreen icons ANS onTelephone base indicator lights Handset alert tonesTelephone base alert tones ANS ON/OFF lightHandset display screen messages Phone Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offExperience poor sound quality when using the speakerphone Hear other calls while using my telephoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My telephone does not receive caller ID when on a call My caller ID isn’t workingIcon shows on the display and I don’t know why Cannot retrieve voicemail messagesAnswering system does not respond to remote commands Difficulty hearing messagesAnswering system announces Time and date not set Answering system does not record messages Announcement is not clearCommon cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Especially about cordless telephonesEspecially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty What does this limited warranty cover?How long is the limited warranty period? How do you get warranty service? Other limitationsTechnical specifications Dect 6.0 digital technologyTelephone operating range Index Index Remote access wallet card Action Remote commandDuring playback
Top Page Image Contents