AT&T EL52200, EL52510 Answering system does not record messages, Announcement is not clear

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Appendix

Troubleshooting

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press dial pad keys firmly.

The answering system does not record messages.

•Make sure the answering system is on (see Answering on/off on page 39).

•Make sure the memory of the answering system is not full. When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system and voicemail on page 43). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

Announcement is not clear.

•When you record your announcement, make sure you speak in a normal tone of voice, towards the microphone on the handset.

•Make sure there is no background noise (TV, music, etc.) while recording.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional

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Contents User’s manual Congratulations Parts checklist Table of contents Caller ID Answering system settingsAnswering system operation AppendixAvoid placing the telephone base too close to Quick reference guide Main menu Using menusImportant Information Telephone base and charger installationBattery installation and charging Battery installationCharge light Battery indicators Battery status Action Battery chargingPlace in Charger Handset X at leastTabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewRinger volume Handset settingsPress MENU/SELECT to select Ringer Volume Ringer toneClear voicemail indication Voicemail waiting visual message waiting indicatorSet date/time Key toneAnswering system settings Dial modeHome area code Telephone base ringer volume Making a call To make a call Making, answering and ending a callOn-hook dialing predialing To silence the ringer temporarily on the telephone baseAnswering a call SpeakerphoneEnding a call Redial To delete a number from the redial list Options while on calls To access the caller ID history while on a call To access the directory while on a callTemporary tone dialing Chain dialingJoin a call in process To access the redial list while on a callHandset locator To start the paging toneTo stop the paging tone To make and answer an intercom call IntercomTo answer an incoming call during an intercom call To answer the incoming outside callCall transfer using intercom Directory overview To create a new directory entry Create directory entriesTo add a predialed telephone number to the directory DialKey Reviewing the directory To review directory entriesTo search by name Dialing, deleting and editing a directory entry To delete a directory entryTo edit a directory entry Speed dial locations To clear a speed dial locationDirectory Empty To dial a speed dial number Information about caller ID with call waiting About caller IDAbout home area code To view the dialing options onCaller ID history How caller ID history call log worksMemory match Missed new calls indicator Caller ID operationReasons for missing caller ID information To view the dialing options To review the caller ID historyTo delete all caller ID history entries To dial a caller ID history numberSaving a caller ID history entry in the directory Using the handset Answering system setupUsing the telephone base Answering on/offAnnouncement To play the current announcementTo record a new announcement To delete your announcement Call screening setupPress MENU/SELECT to select Call Screening Number of ringsMessage alert tone Remote access codeAbout answering system and voicemail Answering system and voicemailAnswering system new message indication Icon and XX NEW MessagesVoice prompts Answering system overviewMessage capacity Call screeningTemporarily turning off the message alert tone Call interceptTo listen to messages Message playbackTo listen to messages at the telephone base To listen to messages at the handsetWhen messages are playing on the telephone base When messages are playing on the handsetOptions during playback To delete all old messages at the telephone base To delete all old messagesTo delete all old messages at the handset Delete ALL OLD, the screen shows no MessageRecording and playing memos To record a memoTo play back memos Message window displays To remotely access the answering system Remote accessRemote access Handset indicator lights Screen icons, indicator lights and alert tonesScreen icons ANS onHandset alert tones Telephone base indicator lightsTelephone base alert tones ANS ON/OFF lightHandset display screen messages Phone My telephone doesn’t work at all TroubleshootingCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeExperience poor sound quality when using the speakerphone Hear other calls while using my telephoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a callIcon shows on the display and I don’t know why Cannot retrieve voicemail messagesAnswering system does not respond to remote commands Difficulty hearing messagesAnswering system announces Time and date not set Announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Cleaning your telephone MaintenanceTaking care of your telephone Avoid waterEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part Limited warranty What does this limited warranty cover?How long is the limited warranty period? Other limitations How do you get warranty service?Technical specifications Dect 6.0 digital technologyTelephone operating range Index Index Remote access wallet card Action Remote commandDuring playback