AT&T EL52400 Difficulty hearing messages, Answering system announces Time and date not set

Page 68

Appendix

Troubleshooting

•If the caller pauses for longer than seven seconds, the answering system stops recording and disconnects the call.

•If the answering system’s memory becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnects the call.

•If someone picks up the call at a telephone on the same line during a message, the answering system stops recording and disconnects the call. Part of the message may be lost.

Difficulty hearing messages.

•Press VOLUME to adjust the speaker volume on the telephone base.

•Press DIR/VOLUME to increase the message playback volume on a handset.

The answering system does not answer after correct number of rings.

•Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and the ANSWER ON/OFF light is lit on the telephone base (see Answering on/off on page 39).

•If toll saver is selected, the number of rings changes to two when there are new messages (see Number of rings on page 41).

•If the memory is full or the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by the telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system and voicemail on page 43). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The answering system announces “Time and date not set.”

• You need to reset the date and time (see Set date/time on page 13).

The answering system does not respond to remote commands.

•Make sure to enter your remote access code correctly (see Remote access on page 51).

•Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a

touch-tone telephone and cannot activate the answering system. 63

Image 68

Contents User’s manual Congratulations Parts checklist Table of contents Answering system settings Caller IDAnswering system operation AppendixAvoid placing the telephone base too close to Quick reference guide Using menus Main menuTelephone base and charger installation Important InformationCharge light Battery installation and chargingBattery installation Battery charging Battery indicators Battery status ActionPlace in Charger Handset X at leastWall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structureHandset settings Ringer volumePress MENU/SELECT to select Ringer Volume Ringer toneVoicemail waiting visual message waiting indicator Clear voicemail indicationKey tone Set date/timeHome area code Answering system settingsDial mode Telephone base ringer volume Making, answering and ending a call Making a call To make a callOn-hook dialing predialing To silence the ringer temporarily on the telephone baseEnding a call Answering a callSpeakerphone Redial To delete a number from the redial list Options while on calls To access the directory while on a call To access the caller ID history while on a callTemporary tone dialing Chain dialingTo access the redial list while on a call Join a call in processTo stop the paging tone Handset locatorTo start the paging tone Intercom To make and answer an intercom callTo answer an incoming call during an intercom call To answer the incoming outside callCall transfer using intercom Directory overview Create directory entries To create a new directory entryKey To add a predialed telephone number to the directoryDial To search by name Reviewing the directoryTo review directory entries To edit a directory entry Dialing, deleting and editing a directory entryTo delete a directory entry Directory Empty Speed dial locationsTo clear a speed dial location To dial a speed dial number About caller ID Information about caller ID with call waitingAbout home area code To view the dialing options onMemory match Caller ID historyHow caller ID history call log works Reasons for missing caller ID information Missed new calls indicatorCaller ID operation To review the caller ID history To view the dialing optionsTo dial a caller ID history number To delete all caller ID history entriesSaving a caller ID history entry in the directory Answering system setup Using the handsetUsing the telephone base Answering on/offTo record a new announcement AnnouncementTo play the current announcement Call screening setup To delete your announcementPress MENU/SELECT to select Call Screening Number of ringsRemote access code Message alert toneAnswering system and voicemail About answering system and voicemailAnswering system new message indication Icon and XX NEW MessagesAnswering system overview Voice promptsMessage capacity Call screeningCall intercept Temporarily turning off the message alert toneMessage playback To listen to messagesTo listen to messages at the telephone base To listen to messages at the handsetOptions during playback When messages are playing on the telephone baseWhen messages are playing on the handset To delete all old messages To delete all old messages at the telephone baseTo delete all old messages at the handset Delete ALL OLD, the screen shows no MessageTo play back memos Recording and playing memosTo record a memo Message window displays Remote access To remotely access the answering systemRemote access Screen icons, indicator lights and alert tones Handset indicator lightsScreen icons ANS onTelephone base indicator lights Handset alert tonesTelephone base alert tones ANS ON/OFF lightHandset display screen messages Phone Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offMy calls cut in and out while I’m using my cordless handset Experience poor sound quality when using the speakerphoneHear other calls while using my telephone My cordless handset does not ring when I receive a call My telephone does not receive caller ID when on a call My caller ID isn’t workingIcon shows on the display and I don’t know why Cannot retrieve voicemail messagesAnswering system announces Time and date not set Answering system does not respond to remote commandsDifficulty hearing messages Answering system does not record messages Announcement is not clearCommon cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Especially about cordless telephonesEspecially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? How do you get warranty service? Other limitationsTelephone operating range Technical specificationsDect 6.0 digital technology Index Index During playback Remote access wallet cardAction Remote command