AT&T EL52300 My caller ID isn’t working, My telephone does not receive caller ID when on a call

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Appendix

Troubleshooting

•Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.

My caller ID isn’t working.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•Your caller must be calling from an area that supports caller ID.

•Both your and your caller’s telephone service providers must use caller ID compatible equipment.

•Make sure the home area code is set correctly in the telephone (see Home area code on page 14).

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line and the telephone wall jack (see Telephone base and charger installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My telephone does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

A icon shows on the display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If appears on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see Answering system and voicemail on page 43). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

Incomplete messages.

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after four minutes.

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Contents User’s manual Congratulations Parts checklist Table of contents Appendix Answering system settingsCaller ID Answering system operationAvoid placing the telephone base too close to Quick reference guide Main menu Using menusImportant Information Telephone base and charger installationBattery installation Battery installation and chargingCharge light Handset X at least Battery chargingBattery indicators Battery status Action Place in ChargerTabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewRinger tone Handset settingsRinger volume Press MENU/SELECT to select Ringer VolumeClear voicemail indication Voicemail waiting visual message waiting indicatorSet date/time Key toneDial mode Answering system settingsHome area code Telephone base ringer volume To silence the ringer temporarily on the telephone base Making, answering and ending a callMaking a call To make a call On-hook dialing predialingSpeakerphone Answering a callEnding a call Redial To delete a number from the redial list Options while on calls Chain dialing To access the directory while on a callTo access the caller ID history while on a call Temporary tone dialingJoin a call in process To access the redial list while on a callTo start the paging tone Handset locatorTo stop the paging tone To answer the incoming outside call IntercomTo make and answer an intercom call To answer an incoming call during an intercom callCall transfer using intercom Directory overview To create a new directory entry Create directory entriesDial To add a predialed telephone number to the directoryKey To review directory entries Reviewing the directoryTo search by name To delete a directory entry Dialing, deleting and editing a directory entryTo edit a directory entry To clear a speed dial location Speed dial locationsDirectory Empty To dial a speed dial number To view the dialing options on About caller IDInformation about caller ID with call waiting About home area codeHow caller ID history call log works Caller ID historyMemory match Caller ID operation Missed new calls indicatorReasons for missing caller ID information To view the dialing options To review the caller ID historyTo delete all caller ID history entries To dial a caller ID history numberSaving a caller ID history entry in the directory Answering on/off Answering system setupUsing the handset Using the telephone baseTo play the current announcement AnnouncementTo record a new announcement Number of rings Call screening setupTo delete your announcement Press MENU/SELECT to select Call ScreeningMessage alert tone Remote access codeIcon and XX NEW Messages Answering system and voicemailAbout answering system and voicemail Answering system new message indicationCall screening Answering system overviewVoice prompts Message capacityTemporarily turning off the message alert tone Call interceptTo listen to messages at the handset Message playbackTo listen to messages To listen to messages at the telephone baseWhen messages are playing on the handset When messages are playing on the telephone baseOptions during playback Delete ALL OLD, the screen shows no Message To delete all old messagesTo delete all old messages at the telephone base To delete all old messages at the handsetTo record a memo Recording and playing memosTo play back memos Message window displays To remotely access the answering system Remote accessRemote access ANS on Screen icons, indicator lights and alert tonesHandset indicator lights Screen iconsANS ON/OFF light Telephone base indicator lightsHandset alert tones Telephone base alert tonesHandset display screen messages Phone Cannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeHear other calls while using my telephone Experience poor sound quality when using the speakerphoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call Cannot retrieve voicemail messages My telephone does not receive caller ID when on a callMy caller ID isn’t working Icon shows on the display and I don’t know whyDifficulty hearing messages Answering system does not respond to remote commandsAnswering system announces Time and date not set Announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Avoid water MaintenanceCleaning your telephone Taking care of your telephoneEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? Other limitations How do you get warranty service?Dect 6.0 digital technology Technical specificationsTelephone operating range Index Index Action Remote command Remote access wallet cardDuring playback