NEC 4, 77000WEB02 manual Scenario 1 Caller Data from Web, Contactinfo.htm

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N-TeliWeb 4.0

Scenario 1 — Caller Data from Web Page

The following scenario, based on contactinfo.htm, exemplifies the simplest implementation of N-TeliWeb.

1.A web caller browses the company web site and has a question regarding some product information.

2.The web caller clicks the "contact us" link on the web page. The Customer Information page (contactinfo.htm) opens.

Figure 5. Contactinfo.htm page

6N-TeliWeb4.0 User Guide

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Contents TeliWeb Trademarks Contents Table of Contents Ii N-TeliWeb4.0 User Guide TeliWeb OverviewInstalling N-TeliWeb Logical N-TeliWeb WebCall installation in IISWebCall Directory Structure Local Path in IIS Properties dialogApplet Subdirectory Files Collecting Form Data, IVR Data and URL History Tagging Pages for URL HistoryScenario 1 Caller Data from Web Contactinfo.htmWebCall window Caller Data window in N-TeliAgent Customizing Contactinfo . htm Change the ServerIPScenario 2-Caller Data from Auto Attendant Contact.htmWebCall window with DialPad visible Customer Support Caller Data window in N-TeliAgent Customizing Contact . htm Configuring Auto Attendant for Scenario Configuring Auto Attendant Select 1-get digits next level Select &-get digits next level Select &-to extension next level Troubleshooting Uninstalling N-TeliWeb Uninstall N-TeliWebTeliWeb TeliWeb4.0 User Guide Cng.nec.com Other Important Telephone Numbers

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