NEC 77000WEB02, 4 manual WebCall window with DialPad visible

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Scenario 2—Caller Data from Auto Attendant

3.The web caller enters the required information, then clicks the Submit button. The WebCall window (webcall.htm) appears.

N-TeliWeb

Figure 9. The WebCall window with DialPad visible

If NetMeeting is not installed on the caller’s computer (or it’s not configured correctly), an error message displays.

4. Once NetMeeting successfully connects to a VoIP port, the web caller sees the Customer Support page, and hears a prompt requesting the selection of Sales or Tech support.

The DialPad is visible to allow the web caller to close the Auto Attendant windows and dial a number directly, if so desired.

N-TeliWeb4.0 User Guide 11

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Contents TeliWeb Trademarks Contents Table of Contents Ii N-TeliWeb4.0 User Guide Overview TeliWebLogical N-TeliWeb WebCall installation in IIS Installing N-TeliWebLocal Path in IIS Properties dialog WebCall Directory StructureApplet Subdirectory Files Tagging Pages for URL History Collecting Form Data, IVR Data and URL HistoryContactinfo.htm Scenario 1 Caller Data from WebWebCall window Caller Data window in N-TeliAgent Change the ServerIP Customizing Contactinfo . htmContact.htm Scenario 2-Caller Data from Auto AttendantWebCall window with DialPad visible Customer Support Caller Data window in N-TeliAgent Customizing Contact . htm Configuring Auto Attendant for Scenario Configuring Auto Attendant Select 1-get digits next level Select &-get digits next level Select &-to extension next level Troubleshooting Uninstall N-TeliWeb Uninstalling N-TeliWebTeliWeb TeliWeb4.0 User Guide Cng.nec.com Other Important Telephone Numbers

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