NEC 77000WEB02, 4 manual Caller Data window in N-TeliAgent

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Scenario 2—Caller Data from Auto Attendant

8.If the call goes to an NTeliAgent user, the Caller Data window shows Form data, IVR data and URL history.

N-TeliWeb

Figure 13. Caller Data window in N-TeliAgent

9.From this point, in addition to voice communication, the agent and caller can share web pages. For procedures, refer to Chapter 4, "Using Center as a Workgroup Member," in the Center 4.0 User Guide.

N-TeliWeb4.0 User Guide 13

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Contents TeliWeb Trademarks Contents Table of Contents Ii N-TeliWeb4.0 User Guide Overview TeliWebLogical N-TeliWeb WebCall installation in IIS Installing N-TeliWebLocal Path in IIS Properties dialog WebCall Directory StructureApplet Subdirectory Files Tagging Pages for URL History Collecting Form Data, IVR Data and URL HistoryContactinfo.htm Scenario 1 Caller Data from WebWebCall window Caller Data window in N-TeliAgent Change the ServerIP Customizing Contactinfo . htmContact.htm Scenario 2-Caller Data from Auto AttendantWebCall window with DialPad visible Customer Support Caller Data window in N-TeliAgent Customizing Contact . htm Configuring Auto Attendant for Scenario Configuring Auto Attendant Select 1-get digits next level Select &-get digits next level Select &-to extension next level Troubleshooting Uninstall N-TeliWeb Uninstalling N-TeliWebTeliWeb TeliWeb4.0 User Guide Cng.nec.com Other Important Telephone Numbers

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