NEC 77000WEB02, 4 manual Configuring Auto Attendant for Scenario

Page 19

Configuring Auto Attendant for Scenario 2

Configuring Auto Attendant for Scenario 2

Scenario 2 demonstrates how to use Auto Attendant in conjunction with N-TeliWeb. For example, when the web caller clicks the Submit button (1), WebCall connects and the Customer Support page appears. When the customer clicks Sales (2), the Customer ID (3) and Product ID (4) pages follow before the caller is put through.

IVR_top.htm

2

1

	sales_cid.htm
3	sales_pid.htm
3

N-TeliWeb

4

Figure 14. Using Auto Attendant to push pages to the caller

N-TeliWeb4.0 User Guide 15

Image 19

Contents TeliWeb Trademarks Contents Table of Contents Ii N-TeliWeb4.0 User Guide Overview TeliWebLogical N-TeliWeb WebCall installation in IIS Installing N-TeliWebLocal Path in IIS Properties dialog WebCall Directory StructureApplet Subdirectory Files Tagging Pages for URL History Collecting Form Data, IVR Data and URL HistoryContactinfo.htm Scenario 1 Caller Data from WebWebCall window Caller Data window in N-TeliAgent Change the ServerIP Customizing Contactinfo . htmContact.htm Scenario 2-Caller Data from Auto AttendantWebCall window with DialPad visible Customer Support Caller Data window in N-TeliAgent Customizing Contact . htm Configuring Auto Attendant for Scenario Configuring Auto Attendant Select 1-get digits next level Select &-get digits next level Select &-to extension next level Troubleshooting Uninstall N-TeliWeb Uninstalling N-TeliWebTeliWeb TeliWeb4.0 User Guide Cng.nec.com Other Important Telephone Numbers

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