NEC 4, 77000WEB02 manual Applet Subdirectory Files

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N-TeliWeb 4.0

Applet Subdirectory Files

The Applet subdirectory contains sample pages you can use to set up WebCall, as well as files necessary for proper N-TeliWeb functioning.

•Contact.htm—Customer Information page for use with Auto Attendant

•contactinfo.htm—Customer Information page for use without Auto Attendant

•customerid.htm—Page where caller enters customer ID

•directory.htm—Template for creating an in-house N-TeliWeb directory (for internal use only)

•IVR_top.htm—Frameset for top.htm and IVRApplet.htm

•IVRApplet.htm—Sends connected information to the main N-TeliWeb applet

•NetMeeting.htm—Error message indicating NetMeeting not found and providing opportunity to download

•Nsapplet.zip—Contains files necessary for the proper functioning of N-TeliWeb (Do not modify this file.)

•Nsplugin.zip—Contains files necessary for the proper functioning of N-TeliWeb (Do not modify this file.)

•productid.htm—Page where caller enters product ID

•sales_cid.htm—Frameset for customerid.htm

•sales_pid.htm—Frameset for productid.htm

•Top.htm—Collects caller input and sends the result to the next IVRApplet.htm

•WebCall.cab—Contains files necessary for the proper functioning of N-TeliWeb (Do not modify this file.)

•WebCall.htm—Page displaying WebCall window

•WebCall.js—JavaScript file necessary for the proper functioning of N-TeliWeb

•Wizard.htm—Error message advising caller to run the initial configuration for NetMeeting

4N-TeliWeb4.0 User Guide

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Contents TeliWeb Trademarks Contents Table of Contents Ii N-TeliWeb4.0 User Guide TeliWeb OverviewInstalling N-TeliWeb Logical N-TeliWeb WebCall installation in IISWebCall Directory Structure Local Path in IIS Properties dialogApplet Subdirectory Files Collecting Form Data, IVR Data and URL History Tagging Pages for URL HistoryScenario 1 Caller Data from Web Contactinfo.htmWebCall window Caller Data window in N-TeliAgent Customizing Contactinfo . htm Change the ServerIPScenario 2-Caller Data from Auto Attendant Contact.htmWebCall window with DialPad visible Customer Support Caller Data window in N-TeliAgent Customizing Contact . htm Configuring Auto Attendant for Scenario Configuring Auto Attendant Select 1-get digits next level Select &-get digits next level Select &-to extension next level Troubleshooting Uninstalling N-TeliWeb Uninstall N-TeliWebTeliWeb TeliWeb4.0 User Guide Cng.nec.com Other Important Telephone Numbers
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