NEC 4, 77000WEB02 manual Customer Support

Page 16

N-TeliWeb 4.0

Figure 10. Customer Support page

5.The caller selects Sales, and the customer ID window (customerid.htm) appears.

Figure 11. Customer ID page

6.Once the caller enters the customer ID and clicks Submit, the Product ID window (productid.htm) appears.

Figure 12. Product ID page

7.After the caller enters the product ID and clicks Submit, the web caller is routed to the proper extension.

12N-TeliWeb4.0 User Guide

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Contents TeliWeb Trademarks Contents Table of Contents Ii N-TeliWeb4.0 User Guide TeliWeb OverviewInstalling N-TeliWeb Logical N-TeliWeb WebCall installation in IISWebCall Directory Structure Local Path in IIS Properties dialogApplet Subdirectory Files Collecting Form Data, IVR Data and URL History Tagging Pages for URL HistoryScenario 1 Caller Data from Web Contactinfo.htmWebCall window Caller Data window in N-TeliAgent Customizing Contactinfo . htm Change the ServerIPScenario 2-Caller Data from Auto Attendant Contact.htmWebCall window with DialPad visible Customer Support Caller Data window in N-TeliAgent Customizing Contact . htm Configuring Auto Attendant for Scenario Configuring Auto Attendant Select 1-get digits next level Select &-get digits next level Select &-to extension next level Troubleshooting Uninstalling N-TeliWeb Uninstall N-TeliWebTeliWeb TeliWeb4.0 User Guide Cng.nec.com Other Important Telephone Numbers

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