NEC 4, 77000WEB02 manual Installing N-TeliWeb, Logical N-TeliWeb WebCall installation in IIS

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N-TeliWeb 4.0

Installing N-TeliWeb

Make sure NCS Ware Release 4.0 has been installed on the NCS Serv system and the link to TCP/ IP is enabled before continuing with N-TeliWeb setup.

1.Log in to the client machine using a domain account and make sure it is connected to the network on which NCS Serv is running.

2.Exit any/all Windows applications.

3.Insert the N-TeliWeb CD into the CD ROM drive of the IIS web server.

4.Run the Setup.exe program in the N-TeliWeb\WebCallfolder on the N-TeliWeb CD. Follow the step by step installation instructions as they appear on the screen.

5.N-TeliWeb installs into the Home directory of the IIS server. To verify installation, start IIS, and select Default Web Site. The WebCall directory appears at the bottom of the directory, as shown below.

Default Web Site

WebCall

Figure 2. Logical N-TeliWeb WebCall installation in IIS

2N-TeliWeb4.0 User Guide

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Contents TeliWeb Trademarks Contents Table of Contents Ii N-TeliWeb4.0 User Guide TeliWeb OverviewInstalling N-TeliWeb Logical N-TeliWeb WebCall installation in IISWebCall Directory Structure Local Path in IIS Properties dialogApplet Subdirectory Files Collecting Form Data, IVR Data and URL History Tagging Pages for URL HistoryScenario 1 Caller Data from Web Contactinfo.htmWebCall window Caller Data window in N-TeliAgent Customizing Contactinfo . htm Change the ServerIPScenario 2-Caller Data from Auto Attendant Contact.htmWebCall window with DialPad visible Customer Support Caller Data window in N-TeliAgent Customizing Contact . htm Configuring Auto Attendant for Scenario Configuring Auto Attendant Select 1-get digits next level Select &-get digits next level Select &-to extension next level Troubleshooting Uninstalling N-TeliWeb Uninstall N-TeliWebTeliWeb TeliWeb4.0 User Guide Cng.nec.com Other Important Telephone Numbers

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