NEC 4, 77000WEB02 manual Caller Data window in N-TeliAgent

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N-TeliWeb 4.0

5.If the call goes to an N-TeliAgent user, the Caller Data window shows the Form Data and URL history.

Figure 7. Caller Data window in N-TeliAgent

6.From this point, in addition to voice communication, the agent can push and share web pages with the caller. For procedures, refer to Chapter 4, "Using Center as a Workgroup Member," in the Center 4.0 User Guide.

8N-TeliWeb4.0 User Guide

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Contents TeliWeb Trademarks Contents Table of Contents Ii N-TeliWeb4.0 User Guide TeliWeb OverviewInstalling N-TeliWeb Logical N-TeliWeb WebCall installation in IISWebCall Directory Structure Local Path in IIS Properties dialogApplet Subdirectory Files Collecting Form Data, IVR Data and URL History Tagging Pages for URL HistoryScenario 1 Caller Data from Web Contactinfo.htmWebCall window Caller Data window in N-TeliAgent Customizing Contactinfo . htm Change the ServerIPScenario 2-Caller Data from Auto Attendant Contact.htmWebCall window with DialPad visible Customer Support Caller Data window in N-TeliAgent Customizing Contact . htm Configuring Auto Attendant for Scenario Configuring Auto Attendant Select 1-get digits next level Select &-get digits next level Select &-to extension next level Troubleshooting Uninstalling N-TeliWeb Uninstall N-TeliWebTeliWeb TeliWeb4.0 User Guide Cng.nec.com Other Important Telephone Numbers

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