Avaya 4620 manual About the Feature Key Expansion Unit EU24/EU24BL, Navigating Application Screens

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Introducing Your 4620/4620SW/4621SW IP Telephone

About the Feature Key Expansion Unit (EU24/EU24BL)

The Feature Key Expansion Unit is an optional device that can be connected to your 4620 IP Telephone. The EU24 and EU24BL contain 24 buttons onto which your System Administrator sets up additional IP telephone features and/or call appearances (incoming and outgoing lines).

The EU24BL is essentially the same as an EU24, except with a backlit display. When we use the term “EU24” anywhere in this guide, the information also applies to the EU24BL, unless otherwise noted.

The EU24 is recommended for use with the 4620 and 4620SW IP Telephones. The EU24BL is recommended for use with the 4621SW IP Telephone.

For usage instructions, see the EU24/EU24BL Expansion Module User Guide (Document Number 555-250-702, available at http://www.avaya.com/support).

Navigating Application Screens

Your 4620 IP Telephone uses Phone Feature buttons, Line/Feature buttons, and Softkeys to allow you maximum flexibility in phone operation and application usage. While reviewing this section, it can help to refer to Figure 1: 4620/4620SW/4621SW IP Telephone on page 13.

Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad. Phone buttons have an icon on the top of the button, to indicate the button’s function. These buttons provide mostly call-handling features like Transfer, Conference, Hold, or Redial. Two new phone feature buttons are:

● Phone/Exit (

) - used to exit call server-based features and restore the Phone screen

to the display, and

 

●Options () - used to access the Options function to set certain phone parameters and view phone/server/connection status and other information for troubleshooting.

The Page Left and Page Right buttons ( ) (between the Phone/Exit and Options buttons) are also considered phone buttons. Use them to move forward (Right Arrow) or backward (Left Arrow) from one display screen to another. These paging buttons work in conjunction with the

paging indicators ( ) you may see on an application screen. Paging indicators show that a screen has more than one page, and allow you to navigate forward and back through those additional pages. To activate the function or feature represented by a phone button, just press the appropriate button.

Line/Feature buttons ( ) appear on both sides of the display area. These buttons provide call appearances (Lines) and other call-related features (as administered by your System Administrator) in the Phone application. They also serve as application-specific buttons in the Call Log or other applications. For example, pressing a Line/Feature button in the Call Log application selects the corresponding entry, allowing you to take further action with your

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Contents 4620/4620SW/4621SW IP Telephone Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index Issue Date About This GuideOverview Intended AudienceHow to Use This Document What’s New in This DocumentDocument Organization Conventions UsedSymbolic Conventions Related DocumentationTypographic Conventions ConferenceIntroducing Your 4620/4620SW/4621SW IP Telephone Introduction4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone As Call a number, Cancel the current activity, Save entered Indicator SpeakerIndicator Number Name Description4621SW IP Telephone Options About the Feature Key Expansion Unit EU24/EU24BL Navigating Application ScreensFeature is on/active White Phone Application 4620/4620SW/4621SW IP Telephone ApplicationsSpeed Dial Application Call Log Application Web Access Application Optional4620/4620SW/4621SW Telephone Options Automatic Backup/Retrieval Feature Push FeatureAdditional 4620/4620SW/4621SW Functionality Call Appearances Using Your 4620/4620SW/4621SW IP TelephoneMaking Calls Manual Dialing Automatic DialingRedialing using a list of the last six numbers called If all lines are in use, automatic dialing will not workRedialing the last number called Last number dialed is automatically redialedNumber of the selected person dials automatically Press the Page Right or Page LeftSelected Call Log displays Associated Call Detail screen displaysCall Handling Features Receiving CallsHold ConferenceIcon on the current line changes to the Soft Hold icon Speaker MuteCall is now active Transfer Changing from the Speaker to the handset or headsetRetrieving a Voice Mail Message Logging Off the PhoneForcing a Login to the Phone Reinstating the Phone After a LogoffPage Entering Characters Using the Dialpad Using the Speed Dial ApplicationEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Updating Speed Dial Button Label Information Prompt Select entry to edit displaysDeleting a Speed Dial Button Label Prompt Select label to delete displaysThen If you want toNo deletion occurs. The Speed Dial Main screen displays Page Using the Call Log Application About the Call LogViewing a Call Log If you want to ThenAdding a Call Log Entry to a Speed Dial Button Deleting Call Log Entries Deleting a Single Call Log EntrySelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displaysDisabling the Call Log Deleting All Entries from a Call LogPrompt Press Delete again to confirm displays Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Navigating Web Pages Web Access AuthenticationPrevious application or options screen displays Navigating the Home Page and Other Standard-Size Web Pages Home page displaysEntering Text on Web Pages Any characters entered are removedEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options Accessing the Options Main Menus First of two Options Main screens displaysSetting the Redial Option This is the default settingApplication Options Phone/ExitSetting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? OptionSetting the Message Display Rate Setting the Display Call Timers? OptionDefault rate is Slow Setting Visual Alerting Setting the Call Appearance WidthEnabling/Disabling the Call Log Personal Ringing Options First Options Main screen displaysViewing Quality of Service QoS Status Status Screen Viewing OptionsViewing IP Address Status View Status Main Screen displaysViewing Interface Status Changing the Display ContrastViewing Miscellaneous Status Viewing the Network Audio Quality If administered, the Audio Status screen displaysLogging Off the 4620/4620SW/4621SW IP Telephone Display prompts for entry of your password Backup/Restore OptionsReinstating the Phone After a Log Off Settings Saved During a Backup Setting the Automatic Backup Option Setting changes from Disabled to EnabledVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select Directory Path Select User NameFeature Button Labeling Then Select Relabel feature buttons Feature Button Relabeling screen displays. Proceed to StepSelect View default labels Select Restore default labelsChanging a Phone/PC Ethernet Interface Feature Button Labeling screen re-displaysSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHeadset Connector Type Ordering Code Handset Connector Type Ordering Code Handsets for 4600 Series IP TelephonesTelephone Management Troubleshooting Interpreting Ringer TonesRinging Incoming Tones Meaning Feedback Handset Tones MeaningInterpreting Display Icons Icon MeaningTesting Your Phone Basic Troubleshooting ChartTesting the Telephones Lights and Display Problem/Symptom Suggested SolutionSee Phone does not activate after connecting it Described in Viewing the Network Audio Quality Troubleshooting 4620/4620SW/4621SW Applications Problem/Symptom Suggested ResolutionCall LOG Application Resetting and Power Cycling the IP Telephone Resetting Your PhonePower Cycling the Phone Index Numerical88 4620/4620SW/4621SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 90 4620/4620SW/4621SW IP Telephone User Guide
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