Avaya 4620SW, 4621SW manual Selected Call Log displays, Associated Call Detail screen displays

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Making Calls

Calling a party from the Call Log

Your 4620 IP Telephone maintains a log of up to 90 outgoing, incoming answered, and incoming unanswered calls to/from your phone. Each log can have up to 30 calls.

1.To call a party listed in the Call Log, press the Log softkey at the bottom of the display area.

The first six missed calls display, one name/number per button, and the prompt “Select entry for details” appears at the top of the display area.

2.If the party you want to call is in a different Call Log, press the softkey that represents the Call Log where that entry appears (either Outgo or InAns).

The selected Call Log displays.

3.If the party you want to call appears, proceed to Step 4. If the party you want to call is not

displayed, press the Page Right (	) button to display the next page of entries. Continue
until the number/party you want displays. You can also press the Page Left (		) button to
display the preceding page of entries.

4.Press the Line/Feature button associated with the name/number of the person you want to call.

The associated Call Detail screen displays.

5.Select Call.

The phone goes off-hook and the selected party’s number is dialed. If the “Phone Screen on Calling” option is set to “Yes” (as described in Chapter 6: 4620/4620SW/4621SW IP Telephone Options) the Phone application screen displays. A Call Log entry is created for this call.

Note:

If your administrator has set up the Enhanced Dialing feature, selecting Call causes the 4620 to automatically add any appropriate digits (such as those required to get an outside line) to phone numbers in the Missed and InAns Call Logs. If you press Call, but the call does not go through, check with your Telephone Administrator to ensure that the Enhanced Dialing feature is set up properly for your environment.

6. Proceed with the call as usual.

See Chapter 4: Using the Call Log Application for more information about the Call Log.

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Contents 4620/4620SW/4621SW IP Telephone Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index About This Guide Issue DateOverview Intended AudienceWhat’s New in This Document How to Use This DocumentConventions Used Document OrganizationRelated Documentation Symbolic ConventionsTypographic Conventions ConferenceIntroduction Introducing Your 4620/4620SW/4621SW IP Telephone4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Indicator Speaker As Call a number, Cancel the current activity, Save enteredIndicator Number Name Description4621SW IP Telephone Options Navigating Application Screens About the Feature Key Expansion Unit EU24/EU24BLFeature is on/active White Phone Application 4620/4620SW/4621SW IP Telephone ApplicationsSpeed Dial Application Call Log Application Web Access Application Optional4620/4620SW/4621SW Telephone Options Automatic Backup/Retrieval Feature Push FeatureAdditional 4620/4620SW/4621SW Functionality Call Appearances Using Your 4620/4620SW/4621SW IP TelephoneMaking Calls Automatic Dialing Manual DialingIf all lines are in use, automatic dialing will not work Redialing using a list of the last six numbers calledRedialing the last number called Last number dialed is automatically redialedPress the Page Right or Page Left Number of the selected person dials automaticallyAssociated Call Detail screen displays Selected Call Log displaysReceiving Calls Call Handling FeaturesHold ConferenceIcon on the current line changes to the Soft Hold icon Speaker MuteCall is now active Changing from the Speaker to the handset or headset TransferLogging Off the Phone Retrieving a Voice Mail MessageReinstating the Phone After a Logoff Forcing a Login to the PhonePage Entering Characters Using the Dialpad Using the Speed Dial ApplicationEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label InformationPrompt Select label to delete displays Deleting a Speed Dial Button LabelThen If you want toNo deletion occurs. The Speed Dial Main screen displays Page About the Call Log Using the Call Log ApplicationIf you want to Then Viewing a Call LogAdding a Call Log Entry to a Speed Dial Button Deleting a Single Call Log Entry Deleting Call Log EntriesSelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displaysDeleting All Entries from a Call Log Disabling the Call LogPrompt Press Delete again to confirm displays Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Navigating Web Pages Web Access AuthenticationPrevious application or options screen displays Home page displays Navigating the Home Page and Other Standard-Size Web PagesAny characters entered are removed Entering Text on Web PagesEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main MenusThis is the default setting Setting the Redial OptionApplication Options Phone/ExitSetting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? OptionSetting the Message Display Rate Setting the Display Call Timers? OptionDefault rate is Slow Setting Visual Alerting Setting the Call Appearance WidthEnabling/Disabling the Call Log First Options Main screen displays Personal Ringing OptionsStatus Screen Viewing Options Viewing Quality of Service QoS StatusViewing IP Address Status View Status Main Screen displaysViewing Interface Status Changing the Display ContrastViewing Miscellaneous Status Viewing the Network Audio Quality If administered, the Audio Status screen displaysLogging Off the 4620/4620SW/4621SW IP Telephone Display prompts for entry of your password Backup/Restore OptionsReinstating the Phone After a Log Off Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup OptionVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select User Name Select Directory PathFeature Button Labeling Feature Button Relabeling screen displays. Proceed to Step Then Select Relabel feature buttonsSelect View default labels Select Restore default labelsChanging a Phone/PC Ethernet Interface Feature Button Labeling screen re-displaysSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHeadset Connector Type Ordering Code Handsets for 4600 Series IP Telephones Handset Connector Type Ordering CodeInterpreting Ringer Tones Telephone Management TroubleshootingFeedback Handset Tones Meaning Ringing Incoming Tones MeaningIcon Meaning Interpreting Display IconsBasic Troubleshooting Chart Testing Your PhoneTesting the Telephones Lights and Display Problem/Symptom Suggested SolutionSee Phone does not activate after connecting it Described in Viewing the Network Audio Quality Problem/Symptom Suggested Resolution Troubleshooting 4620/4620SW/4621SW ApplicationsCall LOG Application Resetting Your Phone Resetting and Power Cycling the IP TelephonePower Cycling the Phone Numerical Index88 4620/4620SW/4621SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 90 4620/4620SW/4621SW IP Telephone User Guide

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