| Basic Troubleshooting Chart | |
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Problem/Symptom | Suggested Solution (continued) |
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Speaker does not operate | Ask your System Administrator if your Speaker |
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| was disabled. |
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Phone does not ring | Use the Up/Down Volume keys to set your | |
| ringer volume to a higher level. | |
| From another phone, place a call to your | |
| extension to test this suggested solution. | |
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Display shows an error/ | Most messages involve server/phone |
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informational message | interaction. |
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| If you are on a call and the display suddenly |
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| shows “Discovering...,” the network connection |
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| between the telephone and the call server was |
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| interrupted, but your call stayed connected. The |
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| telephone automatically starts to |
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| the call server, but until |
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| you do not have access to switch features and |
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| functionality such as Transfer, or to |
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| administered Feature buttons. |
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| If you cannot resolve the problem based on the |
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| message received, contact your System |
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| Administrator for resolution. |
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Characters do not appear on | See “Phone does not activate after connecting it | |
the Display screen | the first time.” | |
| Check all lines into the phone to ensure that it is | |
| properly connected. | |
| Check the power source to ensure that your | |
| telephone is receiving power. | |
| Perform the following Test procedure: with the | |
| telephone idle | |
| Mute button. Then press the following numbers | |
| on the dialpad: 8 3 7 8 # (which stands for | |
| TEST). The display should indicate the | |
| has started, then report if the test was | |
| successful or failed. If nothing appears on the | |
| display, and the phone is receiving power, your | |
| phone might need to be replaced. | |
| If these suggested solutions do not resolve the | |
| problem, reset or power cycle the phone with | |
| your System Administrator’s assistance. | |
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Issue 3 April 2006 81