Avaya 4621SW, 4620SW manual Receiving Calls, Call Handling Features

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Using Your 4620/4620SW/4621SW IP Telephone

Calling a party from the Web Access application

Your 4620’s optional Web Access application can automatically dial Web links designated by the Web page author as phone numbers. To call a party using a Web link, just select that link.

Note:

If your administrator has set up the Enhanced Dialing feature, selecting a link to call a party causes the 4620 to automatically add any appropriate digits (such as those required to get an outside line) to phone numbers. If you select a call link, but the call does not go through, check with your Telephone Administrator to ensure that the Enhanced Dialing feature is set up properly for your environment.

Receiving Calls

When someone calls you and the Phone screen is active, the Bell ( ) icon appears as the phone rings and (if so administered) the Voice Message light flashes. When the Phone screen is active, call information displays on the incoming call appearance line. If the Phone screen is not active, call information appears on the top display line.

To receive the call, pick up the handset, activate the headset, or press the Speaker button and talk.

Note:

You can set an option for whether the Phone screen displays when you receive an incoming call, or whether the current screen remains displayed. You can also set an option to flash the Message Waiting Lamp when the phone rings. See Application Options in Chapter 6: 4620/4620SW/4621SW IP Telephone Options for details.

Call Handling Features

The features described in this section are available while calls are in progress. Use the dedicated Feature buttons on the telephone itself, or administered Feature buttons available using the 4620’s softkeys, as applicable.

Note:

Features can also be accessed through an optional Feature Key Expansion Unit, described in Chapter 1: Introducing Your 4620/4620SW/4621SW IP Telephone.

26 4620/4620SW/4621SW IP Telephone User Guide

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Contents 4620/4620SW/4621SW IP Telephone Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index Overview Issue DateAbout This Guide Intended AudienceHow to Use This Document What’s New in This DocumentDocument Organization Conventions UsedTypographic Conventions Symbolic ConventionsRelated Documentation ConferenceIntroducing Your 4620/4620SW/4621SW IP Telephone Introduction4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Indicator As Call a number, Cancel the current activity, Save enteredIndicator Speaker Number Name Description4621SW IP Telephone Options About the Feature Key Expansion Unit EU24/EU24BL Navigating Application ScreensFeature is on/active White Speed Dial Application 4620/4620SW/4621SW IP Telephone ApplicationsPhone Application 4620/4620SW/4621SW Telephone Options Web Access Application OptionalCall Log Application Additional 4620/4620SW/4621SW Functionality Push FeatureAutomatic Backup/Retrieval Feature Making Calls Using Your 4620/4620SW/4621SW IP TelephoneCall Appearances Manual Dialing Automatic DialingRedialing the last number called Redialing using a list of the last six numbers calledIf all lines are in use, automatic dialing will not work Last number dialed is automatically redialedNumber of the selected person dials automatically Press the Page Right or Page LeftSelected Call Log displays Associated Call Detail screen displaysCall Handling Features Receiving CallsIcon on the current line changes to the Soft Hold icon ConferenceHold Call is now active MuteSpeaker Transfer Changing from the Speaker to the handset or headsetRetrieving a Voice Mail Message Logging Off the PhoneForcing a Login to the Phone Reinstating the Phone After a LogoffPage Entering Data on Speed Dial Screens Using the Speed Dial ApplicationEntering Characters Using the Dialpad Editing During or After Entry Name Entry Example Adding a Speed Dial Button Updating Speed Dial Button Label Information Prompt Select entry to edit displaysDeleting a Speed Dial Button Label Prompt Select label to delete displaysNo deletion occurs. The Speed Dial Main screen displays If you want toThen Page Using the Call Log Application About the Call LogViewing a Call Log If you want to ThenAdding a Call Log Entry to a Speed Dial Button Selected entry’s Detail screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry No deletion occurs and the Call Log’s Main screen displaysPrompt Press Delete again to confirm displays Disabling the Call LogDeleting All Entries from a Call Log Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Previous application or options screen displays Web Access AuthenticationNavigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages Home page displaysEntering Text on Web Pages Any characters entered are removedEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options Accessing the Options Main Menus First of two Options Main screens displaysApplication Options Setting the Redial OptionThis is the default setting Phone/ExitSetting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? OptionDefault rate is Slow Setting the Display Call Timers? OptionSetting the Message Display Rate Enabling/Disabling the Call Log Setting the Call Appearance WidthSetting Visual Alerting Personal Ringing Options First Options Main screen displaysViewing IP Address Status Viewing Quality of Service QoS StatusStatus Screen Viewing Options View Status Main Screen displaysViewing Miscellaneous Status Changing the Display ContrastViewing Interface Status Logging Off the 4620/4620SW/4621SW IP Telephone If administered, the Audio Status screen displaysViewing the Network Audio Quality Reinstating the Phone After a Log Off Backup/Restore OptionsDisplay prompts for entry of your password Settings Saved During a Backup Setting the Automatic Backup Option Setting changes from Disabled to EnabledVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select Directory Path Select User NameFeature Button Labeling Select View default labels Then Select Relabel feature buttonsFeature Button Relabeling screen displays. Proceed to Step Select Restore default labelsSecond Options Main screen redisplays Feature Button Labeling screen re-displaysChanging a Phone/PC Ethernet Interface Selecting an Alternate Language Select either Yes softkey Headset Connector Type Ordering Code Headsets and HandsetsHeadsets for 4600 Series IP Telephones Handset Connector Type Ordering Code Handsets for 4600 Series IP TelephonesTelephone Management Troubleshooting Interpreting Ringer TonesRinging Incoming Tones Meaning Feedback Handset Tones MeaningInterpreting Display Icons Icon MeaningTesting the Telephones Lights and Display Testing Your PhoneBasic Troubleshooting Chart Problem/Symptom Suggested SolutionSee Phone does not activate after connecting it Described in Viewing the Network Audio Quality Troubleshooting 4620/4620SW/4621SW Applications Problem/Symptom Suggested ResolutionCall LOG Application Resetting and Power Cycling the IP Telephone Resetting Your PhonePower Cycling the Phone Index Numerical88 4620/4620SW/4621SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 90 4620/4620SW/4621SW IP Telephone User Guide
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